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Business Writing & Communication
Project Management Essentials (WPG029-62)
with Frank Hughes
Date: Fridays, 10/01/21-10/08/21, 2 sessions
Time: 9am-3:30pm with a 30 minute lunch break
Format: In Person
Location: Hyannis Center 540 Main Street, Hyannis
Effectively managing multiple projects, resources, and budgets is critical in today's global business environment. This Project Management course, held over two weeks, will allow you to take a deep dive into the roles and responsibilities of the project manager, examining project management in theory as well as in practice. This course offers a practical approach to managing projects, without requiring any previous project management experience. Participants will focus on organizing, planning, and controlling the deliverables of the project using good practices.
This course will examine project management roles, the project lifecycle, and various techniques of work planning, control, and evaluation to achieve project management objectives using system tools and project management philosophies.
Who Should Attend?
This is a great program for those who are responsible for managing multiple projects or anyone who works in a fast-paced environment and is looking to become more organized and effective in their work.
About the Instructor:
Frank Hughes, Jr. is a Six Sigma Black Belt project manager who is currently the Director of Client Services and Academic Computing at Massasoit Community College. Frank has worked at some of the largest companies in the world, including State Street Corp and British Telecom, with stops at Curry College and Convention Data Services along the way. While at BT and CDS, Frank developed his simple and straightforward project management philosophy of Design / Implement / Accept which follows a project and its team from beginning to middle to end. Frank believes strongly in Good Practice and Good Process to develop strong products and services.
In Frank’s spare time he can be seen on stage on Cape Cod, and when not on stage Frank likes to write, having published several novels and short stories.
Virtual Assistant Certificate (WPG226-62)
Date: Mon./Wed./Fri., 10/6/2021-12/17/2021, 30 sessions
Format: Livestream via Zoom
Take the first step towards joining this growing field by developing the administrative and technical skills that a virtual personal assistant needs with Cape Cod Community College’s Virtual Assistant Certificate program. Students will learn key administrative and business skills to move forward with confidence as an independent contractor (on your own time, at your own pace, and at an affordable price).
- Organizational Communication
- Customer Service
- Workplace Behaviors
- Business Writing and Document Production
- Office and Records Management
- Microsoft Office
- Virtual Tools (office, administrative, project management)
- Remote Meeting Technologies
- Introduction to bookkeeping and accounting
- Invoicing and invoicing tools
Why Become a Virtual Assistant
Virtual assistants are independent contractors who provide expert administrative services to clients, typically from a home office setting. As a virtual assistant, you design your own work schedule around your life. Work independently from home, operate your own business, or work as a freelancer or through a virtual staffing company.
Who Should Attend
If you are interested in being your own boss and creating your own small business then this program is for you! Become an independent contractor, working from your own home or professional office space and on the schedule you choose, to help other like-minded professionals with their administrative and business office needs.
About the Instructors
Our team of dynamic professionals bring decades of experience in the areas of technical, business, administrative, bookkeeping and office management skills to create a one-of-a-kind program designed to propel you into this exciting field! Program facilitators include: Mindy Kole, Mary Jean Huettner, Elaine Moore, Tom Scheffer, Patricia Allen, Susan Martin and Jen Vondenbrink.
We've Got Your Back - We Can Help
Your success in-and-out of the classroom is the most important thing to us. We also know that going to college isn't easy, especially when you're balancing life outside of school. We have academic support services to help you thrive in your training programs and personal support systems that help you manage your mental health and well-being. Whatever support you need, reach out and we'll help you find it. Call 508-375-5010.
Effective Communication in Times of Crisis (WPG567-62)
with Deb Goeschel
Date: Tuesday, 11/16/21, 1 session
Format: Live Streaming via Zoom
The most successful organizations have crisis communcation plans in place. Having a strong plan will help your business maintain more seamless communication in times of crisis or other disruptions, and help your staff make the right decisions in a time of emergency. This program will help you identify what needs to be communicated and ensure it reaches the right audience.
Who Should Attend?
This is an ideal program for business owners, leaders, management, or anyone working in a public facing communications role, such as marketing or public relations.
About the Instructor:
Deb Groeshel is a creative, entrepreneurial, and corporate communications professional with a proven track record of achieving desired results on-time and on-budget. She is a big-picture thinker who doesn't lose the details and she is highly skilled at developing brand messaging and communication strategies to create custom, targeted marketing and digital content to inform, engage, and motivate the ideal audience to take desired action.
Deb is accomplished at establishing successful relationships with cross-functional teams at all levels from Customer Service to C-Suite. She is adept at developing communications for distribution to multiple, unique audiences. Additionally, she has significant experience inspiring and managing multi-disciplinary creative teams to create positive-impact print and digital materials by providing creative, innovative, and custom solutions that meets budgets and ideas.
Mastering the Art of Business Communication (WPG576-62)
with Dianne Klayman
Date: Thursday, 11/18/21, 1 session
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis
The two words 'information' and 'communication' are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through. Sydney J. Harris
Effective communication is about more than just exchanging information. It is about understanding the emotion and intentions behind the information. It is about being able to clearly convey a message. It is about listening to your clients or customers in a way that gains the full meaning of what is being said, builds trust, and makes the other person feel heard and understood.
- Understand the six stages involved in the communication process
- Learn how and why communication fails
- Identify 3 learning style preferences
- Recognize your audience in terms of how they learn and communicate
- Adjust your communication style to communicate with different learning and communication styles
- Maximize your ability to be an effective listener
- Know the 3 basic types of questions and how to choose the right one based upon the situation
- Understand how to communicate in a group setting so all preferences hear the same message
Who Should Attend?
This course is designed to help participants maximize their ability to communicate effectively and help others to do the same.
About the Instructor:
Dianne Klayman has over 25 years’ experience in leadership and organizational development assessing departmental needs; designing and delivering various programs in both the public and private sectors.
Dianne holds a BA in Education from the University of Massachusetts as well as a MSW from Boston College School of Social Work; certifications as a Myers-Briggs Type Instrument, Leadership 2000 and Situational Leadership Instructor; and in addition, Dianne is a Mass certified meditator and continued to advance her training in this area by attending Harvard University’s Program on Negotiation.