We encounter difficult people in various places – at work, at the grocery store, at school, everywhere. At times, we are difficult ourselves. When difficult behavior arises, performance, morale, and relationships are negatively impacted. This course will give you the proper tools to deal with difficult people effectively. Additional learning points will include:

• Understand what makes people difficult
• Identify and examine your role in the behavior
• Build better relationships

Who Should Attend?

This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success. 

About the Instructor:

For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies. 

Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.

Whether you're stepping into management for the first time or looking to refresh your approach, this training equips you with the essential tools to lead effectively in today’s dynamic workplace. Through a blend of foundational learning and practical application, you'll gain the confidence to:

• Motivate and engage employees
• Delegate with clarity and accountability
• Solve problems and resolve conflict proactively
• Boost individual and team performance

The program closes with actionable strategies for sustaining best practices long after the training ends—ensuring your leadership continues to grow with you.

Questions? 
Contact Elaine Brown at 508-375-5017, or ebrown@capecod.edu.