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The Center for Corporate and Professional Education



Entrepreneurship Programs

Virtual Assistant Certificate (WPG226-62)

$999
Calendar Oct 6, 2021 at 4 pm, runs for 12 weeks

Date: Mon./Wed./Fri., 10/6/2021-12/17/2021, 30 sessions
Time: 4-6pm
Format: Livestream via Zoom

Course Description
Take the first step towards joining this growing field by developing the administrative and technical skills that a virtual personal assistant needs with Cape Cod Community College’s Virtual Assistant Certificate program. Students will learn key administrative and business skills to move forward with confidence as an independent contractor (on your own time, at your own pace, and at an affordable price).  

Topics include: 

  1. Organizational Communication
  2. Customer Service
  3. Workplace Behaviors
  4. Business Writing and Document Production
  5. Office and Records Management
  6. Microsoft Office
  7. Virtual Tools (office, administrative, project management)
  8. Remote Meeting Technologies
  9. Introduction to bookkeeping and accounting
  10. Invoicing and invoicing tools 

Why Become a Virtual Assistant
Virtual assistants are independent contractors who provide expert administrative services to clients, typically from a home office setting. As a virtual assistant, you design your own work schedule around your life. Work independently from home, operate your own business, or work as a freelancer or through a virtual staffing company.  

Who Should Attend
If you are interested in being your own boss and creating your own small business then this program is for you! Become an independent contractor, working from your own home or professional office space and on the schedule you choose, to help other like-minded professionals with their administrative and business office needs.

About the Instructors
Our team of dynamic professionals bring decades of experience in the areas of technical, business, administrative, bookkeeping and office management skills to create a one-of-a-kind program designed to propel you into this exciting field! Program facilitators include: Mindy Kole, Mary Jean Huettner, Elaine Moore, Tom Scheffer, Patricia Allen, Susan Martin and Jen Vondenbrink. 

We've Got Your Back - We Can Help
Your success in-and-out of the classroom is the most important thing to us. We also know that going to college isn't easy, especially when you're balancing life outside of school. We have academic support services to help you thrive in your training programs and personal support systems that help you manage your mental health and well-being. Whatever support you need, reach out and we'll help you find it. Call 508-375-5010.

Payment plan available: $350 deposit plus 10 payments of $64.90, paid weekly.

High Impact Negotiations and Conflict Resolution (WPG296-62)

$99

with Rich Weissman

Calendar Oct 7, 2021 at 9 am

Date: Thursday, 10/7/21, 1 session
Time: 9am-12pm
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis

Course Description:

When do you negotiate? Always! Negotiation is an underutilized, yet critical business skill that lies dormant within most organizations. Many employees, including management, are uncomfortable with negotiation and may be unaware of how that is impacting their own job performance, as well as the overall performance of their organizations. 

Who Should Attend?

This session prepares attendees to hone their personal negotiating style and skills, as well as identify and defend against the negotiating techniques that may be used against them by suppliers, customers and co-workers.

About the Instructor:

Rich Weissman is an experienced supply chain management practitioner and educator. He works with businesses to build scalable and sustainable supply chain strategies. His focus includes strategic sourcing, sales and operations planning, process improvement, and sales and customer service management. Weissman teaches operations and supply chain management, strategy and policy, entrepreneurship, and managerial economics at the graduate and undergraduate levels, and writes and speaks extensively on issues impacting the global supply chain. He has more than twenty-five years of hands-on experience in procurement and supply chain management for Boston area manufacturing and service companies. He is past president of the Purchasing Management Association of Boston (ISM-GB) and the recipient of the Harry J. Graham Memorial Award, the highest honor bestowed by the Association. Weissman earned an MS in Management from Lesley University and a BA in Economics from Rutgers University.

 

Flying Drones for Business Applications (WPG551-62)

$399

with Larry Harman

Calendar Oct 9, 2021 at 9 am, runs for 8 weeks

Important: Start Date Changed to October 9th! 

Date: Saturdays, 10/9/2021-12/11/2021, (no class 11/13 & 11/27), 8 sessions
Time: 9am-12pm
Format: In Person
Location: CCCC Main Campus, 2240 Iyannough Rd, West Barnstable

Course Description:

This program is for individuals who wish to earn the FAA Remote Pilot Certification, with a focus on all the content required for the FAA’s Remote Pilot Test — regulations, the National Airspace System, weather, aircraft loading and performance, flight operations, and more including:

  • The expanding role of drones in commercial and government applications
  • Commercial systems available for budget operations
  • Knowledge of approaches to applying sUAS in transportation safety, security, and emergency response
  • Mission planning and goal assessment
  • Imagery analysis skills
  • Safety practices advocated by insurance companies and risk managers
  • Imagery analysis using commercial mapping programs

This course is offered in-person. College social distancing guidelines will be followed and masks are required in the building and on-campus at all times.

 

Building Customer Relationships (WPG597-62)

$189

with Dianne Klayman

Calendar Oct 14, 2021 at 9 am

Date: Thursday, 10/14/21-10/21/21, 2 sessions
Time: 9am-1pm
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis

Course Description:

This workshop shows you the principles and practices of moving from being just a service provider to becoming a trusted advisor and a highly valued business partner. Learn proven skills for navigating critical conversations aligned with client business goals and maintaining positive communication with a consultative mindset. 

Program Objectives:

 

  • Navigate critical conversations for mutual benefit
  • Know the process for gaining trusted advisor status
  • Craft compelling messages that inspire and influence
  • Recognize personality types to adapt your communication style

Who Should Attend?

This program is designed for those who wish to move from a one-and-done service and sales mindset, to one which creates returning business through relationship building and commitment to your client and customer needs.

About the Instructor:

Dianne Klayman has over 25 years’ experience in leadership and organizational development assessing departmental needs; designing and delivering various programs in both the public and private sectors. 

Dianne holds a BA in Education from the University of Massachusetts as well as a MSW from Boston College School of Social Work; certifications as a Myers-Briggs Type Instrument, Leadership 2000 and Situational Leadership Instructor; and in addition, Dianne is a Mass certified meditator and continued to advance her training in this area by attending Harvard University’s Program on Negotiation.

Create a Strategic Leadership Mindset (WPG401-64)

$99

with Rich Weissman

Calendar Oct 19, 2021 at 9 am

Date: Tuesday and Thursday, 10/19/21-10/21/21, 2 sessions
Time: 9-10:30 am
Format: Remote/Virtual streaming via Zoom

Course Description:

Leaders who employ strategic thinking are better able to meet the needs of their organizations. In this program, participants will learn the progression from an operations mindset to a strategic one and how to implement a strategic plan. Participants will explore the link between the leadership mindset and the organizational culture. When aligned, the leader creates more buy-in, motivates both their managers and their front-line employees, and leverages teams and individuals in order to increase the profitability and efficiency of the organization.

Who Should Attend?

This program is for leaders and small business owners who are ready to shift to a strategic mindset resulting in increased success within their organization.

About the Instructor:

Rich Weissman is an experienced supply chain management practitioner and educator. He works with businesses to build scalable and sustainable supply chain strategies. His focus includes strategic sourcing, sales and operations planning, process improvement, and sales and customer service management. Weissman teaches operations and supply chain management, strategy and policy, entrepreneurship, and managerial economics at the graduate and undergraduate levels, and writes and speaks extensively on issues impacting the global supply chain. He has more than twenty-five years of hands-on experience in procurement and supply chain management for Boston area manufacturing and service companies. He is past president of the Purchasing Management Association of Boston (ISM-GB) and the recipient of the Harry J. Graham Memorial Award, the highest honor bestowed by the Association. Weissman earned an MS in Management from Lesley University and a BA in Economics from Rutgers University.

 

Dealing With Unacceptable Employee Behavior (WPG228-62)

$65

with Monet Viens

Calendar Oct 22, 2021 at 11 am

Date: Friday, 10/22/2021, 1 session
Time: 11am-1pm
Format: Livestream via Zoom

Course Description:

Do you work with a negative person, a cyclical person, a whiner, or an antagonist? These are just a few examples of unacceptable employee behavior. Often times this behavior also leads to performance problems. This course focuses on tackling unacceptable employee behavior as it relates to performance problems with ease and finesse. Additional learning points will include:

  • Identifying unacceptable employee behavior
  • Identifying performance problems
  • Proven intervention techniques
  • Traditional and innovative discipline

Who Should Attend?

This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success. 


About the Instructor:

For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies.

Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.

Build a Culture of Continuous Improvement for Business Success (WPG577-62)

$99

with Rich Weissman

Calendar Nov 4, 2021 at 9 am

Date: Wednesday, 10/13/21, 1 session
Time: 9am-3pm (:60 break for lunch)
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis

Course Description:

All employees at an organization must have a clear understanding of the concepts of continuous improvement, the connection to the organization's strategy, their roles, and the impact continuous improvement has on future business success. A successful culture of continuous improvement begins with company leadership and permeates throughout all levels of the organization, empowering employees to participate in process improvements that impact operations, customer service and financial performance. In this session, students will learn how to evaluate existing roadblocks to efficiency and explore how to implement practical actions.

Who Should Attend?

Small business owners, managers and employees interested inlearning about process improvements and how each individual roll has a direct impact on the performance and success of a company.

About the Instructor:

Rich Weissman is an experienced supply chain management practitioner and educator. He works with businesses to build scalable and sustainable supply chain strategies. His focus includes strategic sourcing, sales and operations planning, process improvement, and sales and customer service management. Weissman teaches operations and supply chain management, strategy and policy, entrepreneurship, and managerial economics at the graduate and undergraduate levels, and writes and speaks extensively on issues impacting the global supply chain. He has more than twenty-five years of hands-on experience in procurement and supply chain management for Boston area manufacturing and service companies. He is past president of the Purchasing Management Association of Boston (ISM-GB) and the recipient of the Harry J. Graham Memorial Award, the highest honor bestowed by the Association. Weissman earned an MS in Management from Lesley University and a BA in Economics from Rutgers University.

 

Enhancing Your Professional Image (WPG578-62)

$99

with Dianne Klayman

Calendar Nov 9, 2021 at 9 am

Date: Tuesday, 11/9/21, 1 session
Time: 9am-1pm
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis

Course Description:

Professional image is a how you conduct yourself in your capacity as an employee to your employer your co-workers and your customers. 

This program will examine ways for participants to create positive interactions and perceptions with vendors, customers, and colleagues.

Course Objectives:

  • Identify customer expectations
  • Create “Positive Moment of Truth”
  • Learn how to dress for success
  • Demonstrate a positive attitude

Who Should Attend?

This is a great program for anyone who might be changing jobs and looking to enhance and improve their professional image, or for anyone who would like to learn how to present themselves using a more polished professional demeanor. 

About the Instructor

Dianne Klayman has over 25 years’ experience in leadership and organizational development assessing departmental needs; designing and delivering various programs in both the public and private sectors. 

Dianne holds a BA in Education from the University of Massachusetts as well as a MSW from Boston College School of Social Work; certifications as a Myers-Briggs Type Instrument, Leadership 2000 and Situational Leadership Instructor; and in addition, Dianne is a Mass certified meditator and continued to advance her training in this area by attending Harvard University’s Program on Negotiation.

We've Got Your Back - We Can Help


Your success in-and-out of the classroom is the most important thing to us. We also know that going to college isn't easy, especially when you're balancing life outside of school. We have academic support services to help you thrive in your training programs and personal support systems that help you manage your mental health and well-being. Whatever support you need, reach out and we'll help you find it. Call 508-375-5010. 





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