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The Center for Corporate and Professional Education

Human Services

Valuing Diversity and Relationship Management (WPG566-62)


with Angela Callahan

Calendar Sep 30, 2021 at 3 pm

Date: Thursday, 9/30/21, 1 session
Time: 3-4:30pm
Format: Remote/Live Stream via Zoom

Course Description:

Valuing diversity and relationship redesign is necessary for long-term sustainable organizational change. This 90 minute session will provide an opportunity for interactive self- discovery and group dialogue about differences, similarities and establishing alliances. Some topics for discussion include:

  • Personal Style Differences
  • Navigating Workplace Interactions
  • Creating Alliances
  • Communicating Across Different Generations
  • Diverse Descriptors

Who Should Attend?

This is an ideal program for a wide audience, but especially for anyone who works with or on a team. It's essential for everyone to recognize their own unconscious biases and how they can impact how we relate to others in the workplace and in our personal lives.

About the Instructor:

Dr. Angela Callahan-Crutchfield has a unique blend of human capital and organizational insight, people skills and tactical know-how that combine for delivery of exceptional personal coaching, training program design & delivery, and business consultation. Callahan is a Subject Matter Expert in Organizational Leadership, Diversity & Inclusion, Talent and Organizational Development. For over 20 years. Dr. Callahan has helped thousands of people achieve higher levels of success in the areas of human resource management, leadership, presentation skills, time management, goal setting, technical skills, communication skills, change management and more. 

SHRM Essentials Program (WPG051-62)


with Kimberly Matthews

Calendar Oct 5, 2021 at 6 pm, runs for 5 weeks

Date: Tuesdays, 10/5/21-11/2/21, 5 sessions
Time: 6-9pm
Format: Remote/Live Streaming via Zoom

Course Description:

The SHRM Essentials program gives students an overview of essential topics and issues within HR so they can more effectively manage the challenging issues and situations they are faced with on the job. 

This program was developed by SHRM, the world’s largest HR association and leading advocate for HR professionals. The SHRM Essentials of Human Resources is the first level HR program to incorporate components of the SHRM BoCK and provide insight into the standards for knowledge, strategies and competencies. 

Course materials/books are included with the cost of this program. 

Who Should Attend? 

This program is ideal for small business owners, those who are new to human resources, and/or any manager or professional with HR responsibilities. 

About the Instructor:

With over twenty years of experience in business, including training and development, Kimberly Matthews is well versed with the Society of Human Resource Management (SHRM) Learning System and certification exam preparation course. Kimberly currently holds a Senior Certified Professional designation from SHRM. 

She has amassed a great deal of on-line facilitation experience in her career as a Training and Development Manager at Marriott International hosting virtual classrooms across the continental United States to a diverse audience of Gen X, Gen Y and millennials.  She also has acquired extensive experience in adult education at the community college level.

Self Care for Health and Human Services Workers (WHN185-62)


with Sheryll Reichwein

Calendar Oct 29, 2021 at 9 am

Date: Friday, 10/29/21, 1 session
Time: 9am-12pm
Format: Remote/Virtual Streaming

Course Description:

Stress induced by the challenges of the prolonged COVID-19 pandemic is plaguing all Americans. However, as a frontline health & human services worker, you are doubly stressed. First, you must manage stress due to your own pandemic challenges. And, on top of that, you must manage secondary stress derived from indirect exposure to the trauma others are experiencing.

In these extraordinary times, practicing effective self-care is imperative. In this course, you will learn how to identify and overcome compassion fatigue, gain evidence-based tools to counteract stress and build resilience and design an individualized macro and micro self-care plan.

Who Should Attend:

This program is designed for frontline health care & human services workers.

About the Instructor:

Sheryll Reichwein, M.A., has devoted her career to helping others develop skills for their professional and personal success and well-being.  For more than three decades, she has been an Adjunct Professor of Communication at Cape Cod Community College and, more recently, a Subject Matter Expert for noted academic publishers including Sage Publishing and Cengage Learning.  In addition, Sheryll is an instructor and career coach for workforce and professional development initiatives for CCCC's Center for Corporate & Professional Education. 

Problem, Process, People: Tools to Manage Projects with Remote and/or Onsite Team Members (WPG580-62)


with Irene Mauch

Calendar Nov 16, 2021 at 3 pm

Date: Tuesday, 11/16/21, 1 session
Time: 3-4:30pm
Format: Live Streaming via Zoom 

Course Description:

In the past 18 to 24 months, we have been forced to change our "normal" work routines, including how we interact with colleagues. This unplanned course shift placed a spotlight on the strengths and gaps in our processes. Take, for example, embracing video conferencing tools. We quickly learned that engaging folks on a video call required more than implementing technology and activating zoom features.

Productively engaging remote team members calls for greater transparency plus deliberate planning and communicating. In this hands-on workshop, we focus on digital project management techniques/tools designed to engage and manage co-located or distributed teams and impact your project's outcome.

We begin the session with a lively exercise called "What's the Problem?". Participants will use an interactive whiteboard to frame a project's problem statement and charter to guide their teams directionally. 

The tools shared in this session are proven techniques that engage people more effectively. Equally important, based on the session's dynamics and format, participants will have the skills to implement these techniques immediately. For example, a participant can apply The Project Canvas tool to a current work project to assess gaps or provide a team update. Using The Project Canvas tool's format as a guide, a team can quickly gauge alignment and discuss expectations.

Who Should Attend?

1) Any staff member who leads projects that require input from other participants or stakeholders.

2) Anyone looking for practical, interactive whiteboard tools.

3) Ideal for team development

About the Instructor:

Irene Mauch leads the Mauch Group. Born and raised in Northwest Indiana, she earned a BS in Industrial Management from Purdue University, where her lifelong interest in empowering individuals and businesses to work better, was sparked. She continuously supplements her formal learning experience, including LEAN Six Sigma and Project Management Institute, Project Management Professional (PMP) certifications, and, most recently, MIT Sloan Executive Certificate in Technology, Operations, and Value Chain Management.

While education and experience are crucial, Irene’s demeanor and passion for helping others contribute equally to her success. This helps her to ask the right questions and listen carefully to her clients’ answers. It drives her to dig for the countless factors and difference-making details that surround problems and reveal solutions.

Prior to launching the Mauch Group, Irene’s multidisciplinary background in management, IT, and marketing facilitated her career advancement through General Motors and The Boston Globe, a subsidiary of The New York Times Co, Inc. Irene has cultivated a unique ability to approach issues holistically, spot patterns, and find clarity in the chaos of everyday business.

Building Trust and Credibility (WPG568-62)


with Polly Goddard

Calendar Nov 18, 2021 at 10 am

Date: Thursday, 11/18/21, 1 session
Time: 10-11:30am
Format: Live Streaming via Zoom 

Course Description:

When people trust you, there is a greater level of engagement, confidence, motivation, connection, and loyalty, among other things. It is far easier to maintain trust than to rebuild it.

We will explore how to build and maintain trust with your team, partner, family etc. through the 4 Cs of trust as well as ways to earn it back if it’s lost. We will also dig into what it means to be credible and how to boost your credibility with some simple practices. 

Who Should Attend?

This class is beneficial for both personal and professional applications.

About the Instructor:

With over 15 years of experience employing coaching principles and over 25 years in training and development, certified professional coach Polly Goddard has honed her skills in engaging individuals, leaders, managers and teams in a development process that drives forward momentum through coaching and/or consulting. Polly’s ability to create connections with people across a variety of demographics allows clients to identify opportunities and/or challenges and address them to increase awareness, enhance outcomes, and engage in development toward greater satisfaction.


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