This interactive training prepares participants to safely and effectively de-escalate low-risk crisis situations using proven, hands-off verbal techniques. Grounded in Crisis Prevention Institute’s (CPI) Crisis Development Model, the program helps participants recognize early warning signs, understand the impact of trauma and brain science on behavior, and respond with confidence and professionalism.

The program includes a required pre-training online course (3 hours), live virtual instruction (3 hours) led by a Professional Instructor, and hands-on exercises. Completion earns a 2-year CPI Verbal Intervention™ Certification.