Customer-First Service & Sales Academy (WGB109-66)
with Jen Vondenbrink
Employer Grant Funds Available! If you would like to find out if your employer is eligible to send their employees at no-cost (highly likely), contact Danielle Dupuis, Program Coordinator, at email@example.com prior to registering for this program.
This 24-hour intensive eight-session program will train employees, particularly those in customer-service and sales related roles within the organization, highlighting best practices to show why service is so important in today’s business environment. Participants will learn why sales and service are interconnected, bringing all program concepts together, which will allow employees to assist with building action plans for their teams.
Customer-First Service and Sales Academy will focus on the following core topics:
- Understanding the psychology of buying and why people buy to set the stage for customer-first service and sales including the role of trust and the process individuals go through when making a purchase decision
- Shaping customer expectations including the stages of the customer experience, and the importance of empathy, respect, and timeliness to the customer experience
- Providing extraordinary service in the digital age, including how the blended customer experience impacts current and future sales
- Learning to handle situations that negatively impact the customer experience, whether through sales or service, and how to become more proactive rather than reactive around handling customer complaints and negative reviews
- Translating online customers into in-person sales, as well as the customer-first approach and the vital connection between both online and in-person sales
This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the start of the course.
Feb 2 - 25th, 2021
Tue and Thu for 4 weeks from 1:00 - 4:00 pm