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The Center for Corporate and Professional Education

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Improving Small Business Operations

in Small Business Operations

Build a Culture of Continuous Improvement for Business Success (WPG577-62)


with Rich Weissman

Calendar Nov 4, 2021 at 9 am

Date: Wednesday, 10/13/21, 1 session
Time: 9am-3pm (:60 break for lunch)
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis

Course Description:

All employees at an organization must have a clear understanding of the concepts of continuous improvement, the connection to the organization's strategy, their roles, and the impact continuous improvement has on future business success. A successful culture of continuous improvement begins with company leadership and permeates throughout all levels of the organization, empowering employees to participate in process improvements that impact operations, customer service and financial performance. In this session, students will learn how to evaluate existing roadblocks to efficiency and explore how to implement practical actions.

Who Should Attend?

Small business owners, managers and employees interested inlearning about process improvements and how each individual roll has a direct impact on the performance and success of a company.

About the Instructor:

Rich Weissman is an experienced supply chain management practitioner and educator. He works with businesses to build scalable and sustainable supply chain strategies. His focus includes strategic sourcing, sales and operations planning, process improvement, and sales and customer service management. Weissman teaches operations and supply chain management, strategy and policy, entrepreneurship, and managerial economics at the graduate and undergraduate levels, and writes and speaks extensively on issues impacting the global supply chain. He has more than twenty-five years of hands-on experience in procurement and supply chain management for Boston area manufacturing and service companies. He is past president of the Purchasing Management Association of Boston (ISM-GB) and the recipient of the Harry J. Graham Memorial Award, the highest honor bestowed by the Association. Weissman earned an MS in Management from Lesley University and a BA in Economics from Rutgers University.


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