Many of us intentionally avoid conflict; however, sometimes, this can be more damaging than the conflict itself. In fact, conflict, within reason, can be healthy. This course provides an overview of how to manage conflict and strengthen relationships successfully. Additional learning points will include:

• Emotional balance
• Different personality types
• Communicating in a proficient, productive, and professional manner

Who Should Attend? 

This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success.

Class format: 
Take this course from the comfort of your home or office! This course is offered remotely with scheduled (live) Zoom sessions. 

About the Instructor:

For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies.

Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.

Participants will explore how analytics touches their professional lives in many ways and how an analytic lens enriches our understanding (and enjoyment) of business, economics, science, sports, culture, public policy and current events.

Participants will learn the basic principles of data science and see how the application of those principles improves decision-making within their organization. We will review widely-used analysis methods with an emphasis on concepts and real-world application over mathematical formulae. Students will sharpen their critical eye and instill analytic/quantitative reasoning.

The Data Analytics Essentials program will include a combination of class lecture and group discussion. Content will be reinforced with case studies, workplace experiences and news events.

This program will demystify fancy-sounding terms and prepare business/public sector generalists for more productive collaboration with analytics teams in their workplace. We will also have some fun in the process!

Target Audience
Business/public sector generalists, across industries, who work closely with Analytics teams. Professionals coming from all disciplines – Finance, Sales, Marketing, CRM, Project Management, Product Development, Policy Analysis, etc. If you are analytical and curious and would like a deeper understanding of the foundational concepts and principles behind data analytics, this program is for you. This course also serves aspiring analytics professionals seeking initial exposure through an intro-level course. 

Course Format
Take this course from the comfort of your home or office! This course is offered remotely with scheduled (live) Zoom sessions. 

Attention Employers: This Training is Eligible for Reimbursement!
Course ID 1134702. Click here for eligibility and application process information. 

All organizations need to have an overall business strategy that aligns their vision and mission, critical success factors, operating principles, company objectives, department goals and individual responsibilities. In this session, attendees will create an operations management strategy by using a proven 6 step process to identify current business conditions and company needs, analyze internal and external factors impacting their business, formulate a relevant operations management strategy, and create a process for its implementation.

Course Format
Take this course from the comfort of your home or office! This course is offered remotely using Zoom. Zoom guidance and instructions will be provided prior to the start of class.

In the foundation session of this two-part program, participants will be introduced to cybersecurity terminology. Then, building on those items, participants will review the types of cyberattacks businesses face and explore the past and present cyber landscape. From here we will dive into these critical moments in time and discuss essential cybersecurity protocols business owners and executives can put in place to avoid falling victim to similar threats.

In our second session, we will get into more advanced cybersecurity topics, and look towards the future. The group will also discuss the essential aspects of an effective cybersecurity program that participants can implement to better protect their own organizations.

Finally, we will wrap things up with a Q&A session to answer any questions!

Who Should Attend?
This program is for small business owners and others looking to create an effective cybersecurity program to implement and protect their business better. 

Course Format:

Take this course from the comfort of your home or office! This course is offered remotely with scheduled (live) Zoom sessions. 

About the Instructor:
Jake Mazzola is a part-time instructor at Cape Cod Community College. Jake graduated from the University of Massachusetts Dartmouth with a Bachelor of Science degree in Management Information Systems in 2013. After graduating, Jake co-founded Blue Harbor Technology in 2015. Blue Harbor Technology provides a wide variety of IT solutions and services to small and mid-size businesses across the South Shore of Massachusetts who want to do IT right. Above all, Jake loves spending time with family and friends and, of course, technology!

We’ve all met and/or worked with someone whose communication skills drew us in, and we wished we could be just as skilled. Good news: people skills can be learned! We don’t all have to be natural-born people-persons to have good people skills. This course sets the foundation for improving your relationships, communications, rapport, and first impression, all through people skills. Additional learning points will include:

• Self-awareness
• Persuasion and influence
• Assertive communication and being able to say ‘no’
• Active listening
• Navigating various situations such as business lunches, networking, and more! 

Who Should Attend? 
This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success.

Class Format: 
Take this course from the comfort of your home or office! This course is offered remotely with scheduled (live) Zoom sessions. 

About the Instructor: 
For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies.

Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.