Many of us intentionally avoid conflict; however, sometimes, this can be more damaging than the conflict itself. In fact, conflict, within reason, can be healthy. This course provides an overview of how to manage conflict and strengthen relationships successfully. Additional learning points will include:

• Emotional balance
• Different personality types
• Communicating in a proficient, productive, and professional manner

Who Should Attend? 

This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success.

About the Instructor:

For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies.

Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.

All organizations need to have an overall business strategy that aligns their vision and mission, critical success factors, operating principles, company objectives, department goals and individual responsibilities. In this session, attendees will create an operations management strategy by using a proven 6 step process to identify current business conditions and company needs, analyze internal and external factors impacting their business, formulate a relevant operations management strategy, and create a process for its implementation.

Course Format
Take this course from the comfort of your home or office! This course is offered remotely using Zoom. Zoom guidance and instructions will be provided prior to the start of class.

During the first cybersecurity foundation session, basic cybersecurity terminology will be discussed. Then, building on those items, we will review the types of cyberattacks businesses face and explore the past and present cyber landscape. We will deep dive into these critical moments in time across the cyber landscape and discuss essential cybersecurity protocols business owners and executives can implement in their organizations to avoid falling victim to similar threats.

In our second session, we will build on what was discussed during session one, dive into more advanced cybersecurity topics, and look towards the future. We will also discuss the essential aspects of an effective cybersecurity program that small business owners and executives can implement to protect their organization better. Finally, we will wrap things up with a Q&A session to answer any questions!

This course is offered in a remote learning capacity. Zoom guidance and instruction will be provided in advance of the session. 

Who Should Attend?

This program is for small business owners and others looking to create an effective cybersecurity program to implement and protect their business better. 

About the Instructor:

Jake Mazzola is a part-time instructor at Cape Cod Community College. Jake graduated from the University of Massachusetts Dartmouth with a Bachelor of Science degree in Management Information Systems in 2013. After graduating, Jake co-founded Blue Harbor Technology in 2015. Blue Harbor Technology provides a wide variety of IT solutions and services to small and mid-size businesses across the South Shore of Massachusetts who want to do IT right. Above all, Jake loves spending time with family and friends and, of course, technology!

We’ve all met and/or worked with someone whose communication skills drew us in, and we wished we could be just as skilled. Good news: people skills can be learned! We don’t all have to be natural-born people-persons to have good people skills. This course sets the foundation for improving your relationships, communications, rapport, and first impression, all through people skills. Additional learning points will include:

• Self-awareness
• Persuasion and influence
• Assertive communication and being able to say ‘no’
• Active listening
• Navigating various situations such as business lunches, networking, and more! 

Who Should Attend? 

This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success.

About the Instructor: 

For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies.

Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.