Filter by Subcategory
Small Business Operations
Virtual Assistant Certificate (WPG226-62)
Date: Mon./Wed./Fri., 10/6/2021-12/17/2021, 30 sessions
Time: 4-6pm
Format: Livestream via Zoom
Course Description
Take the first step towards joining this growing field by developing the administrative and technical skills that a virtual personal assistant needs with Cape Cod Community College’s Virtual Assistant Certificate program. Students will learn key administrative and business skills to move forward with confidence as an independent contractor (on your own time, at your own pace, and at an affordable price).
Topics include:
- Organizational Communication
- Customer Service
- Workplace Behaviors
- Business Writing and Document Production
- Office and Records Management
- Microsoft Office
- Virtual Tools (office, administrative, project management)
- Remote Meeting Technologies
- Introduction to bookkeeping and accounting
- Invoicing and invoicing tools
Why Become a Virtual Assistant
Virtual assistants are independent contractors who provide expert administrative services to clients, typically from a home office setting. As a virtual assistant, you design your own work schedule around your life. Work independently from home, operate your own business, or work as a freelancer or through a virtual staffing company.
Who Should Attend
If you are interested in being your own boss and creating your own small business then this program is for you! Become an independent contractor, working from your own home or professional office space and on the schedule you choose, to help other like-minded professionals with their administrative and business office needs.
About the Instructors
Our team of dynamic professionals bring decades of experience in the areas of technical, business, administrative, bookkeeping and office management skills to create a one-of-a-kind program designed to propel you into this exciting field! Program facilitators include: Mindy Kole, Mary Jean Huettner, Elaine Moore, Tom Scheffer, Patricia Allen, Susan Martin and Jen Vondenbrink.
We've Got Your Back - We Can Help
Your success in-and-out of the classroom is the most important thing to us. We also know that going to college isn't easy, especially when you're balancing life outside of school. We have academic support services to help you thrive in your training programs and personal support systems that help you manage your mental health and well-being. Whatever support you need, reach out and we'll help you find it. Call 508-375-5010.
Working with Difficult People (WPG227-62)
with Monet Viens
Date: Friday, 10/08/2021, 1 session
Time: 11am-1pm
Format: Livestream via Zoom
Course Description:
We encounter difficult people in various places – at work, at the grocery store, at school, everywhere. At times, we are difficult ourselves. When difficult behavior arises, performance, morale, and relationships are negatively impacted. This course will give you the proper tools to deal with difficult people effectively. Additional learning points will include:
- Understand what makes people difficult
- Identify and examine your role in the behavior
- Build better relationships
Who Should Attend?
This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success.
About the Instructor:
For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies.
Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.
Building Customer Relationships (WPG597-62)
with Dianne Klayman
Date: Thursday, 10/14/21-10/21/21, 2 sessions
Time: 9am-1pm
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis
Course Description:
This workshop shows you the principles and practices of moving from being just a service provider to becoming a trusted advisor and a highly valued business partner. Learn proven skills for navigating critical conversations aligned with client business goals and maintaining positive communication with a consultative mindset.
Program Objectives:
- Navigate critical conversations for mutual benefit
- Know the process for gaining trusted advisor status
- Craft compelling messages that inspire and influence
- Recognize personality types to adapt your communication style
Who Should Attend?
This program is designed for those who wish to move from a one-and-done service and sales mindset, to one which creates returning business through relationship building and commitment to your client and customer needs.
About the Instructor:
Dianne Klayman has over 25 years’ experience in leadership and organizational development assessing departmental needs; designing and delivering various programs in both the public and private sectors.
Dianne holds a BA in Education from the University of Massachusetts as well as a MSW from Boston College School of Social Work; certifications as a Myers-Briggs Type Instrument, Leadership 2000 and Situational Leadership Instructor; and in addition, Dianne is a Mass certified meditator and continued to advance her training in this area by attending Harvard University’s Program on Negotiation.
Dealing With Unacceptable Employee Behavior (WPG228-62)
with Monet Viens
Date: Friday, 10/22/2021, 1 session
Time: 11am-1pm
Format: Livestream via Zoom
Course Description:
Do you work with a negative person, a cyclical person, a whiner, or an antagonist? These are just a few examples of unacceptable employee behavior. Often times this behavior also leads to performance problems. This course focuses on tackling unacceptable employee behavior as it relates to performance problems with ease and finesse. Additional learning points will include:
- Identifying unacceptable employee behavior
- Identifying performance problems
- Proven intervention techniques
- Traditional and innovative discipline
Who Should Attend?
This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success.
About the Instructor:
For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies.
Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.
Build a Culture of Continuous Improvement for Business Success (WPG577-62)
with Rich Weissman
Date: Wednesday, 10/13/21, 1 session
Time: 9am-3pm (:60 break for lunch)
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis
Course Description:
All employees at an organization must have a clear understanding of the concepts of continuous improvement, the connection to the organization's strategy, their roles, and the impact continuous improvement has on future business success. A successful culture of continuous improvement begins with company leadership and permeates throughout all levels of the organization, empowering employees to participate in process improvements that impact operations, customer service and financial performance. In this session, students will learn how to evaluate existing roadblocks to efficiency and explore how to implement practical actions.
Who Should Attend?
Small business owners, managers and employees interested inlearning about process improvements and how each individual roll has a direct impact on the performance and success of a company.
About the Instructor:
Rich Weissman is an experienced supply chain management practitioner and educator. He works with businesses to build scalable and sustainable supply chain strategies. His focus includes strategic sourcing, sales and operations planning, process improvement, and sales and customer service management. Weissman teaches operations and supply chain management, strategy and policy, entrepreneurship, and managerial economics at the graduate and undergraduate levels, and writes and speaks extensively on issues impacting the global supply chain. He has more than twenty-five years of hands-on experience in procurement and supply chain management for Boston area manufacturing and service companies. He is past president of the Purchasing Management Association of Boston (ISM-GB) and the recipient of the Harry J. Graham Memorial Award, the highest honor bestowed by the Association. Weissman earned an MS in Management from Lesley University and a BA in Economics from Rutgers University.
Managing Conflict and Confrontation
with Monet Viens
Date: Friday, 11/5/2021, 1 session
Time: 11am-1pm
Format: Livestream via Zoom
Course Description:
Many of us intentionally avoid conflict; however, sometimes, this can be more damaging than the conflict itself. In fact, conflict, within reason, can be healthy. This course provides an overview of how to manage conflict and strengthen relationships successfully. Additional learning points will include:
- Emotional balance
- Different personality types
- Communicating in a proficient, productive, and professional manner
Who Should Attend?
This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success.
About the Instructor:
For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies.
Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.
Next Generation Leadership: A Focus on Succession Planning (WGB579-62)
with Rich Weissman
Date: Tuesday and Thursday, 11/16/21-11/18/21, 2 sessions
Time: 9-10:30am
Format: Remote/Virtual Streaming via Zoom
Course Description:
Succession planning and management encompasses the entire leadership pipeline, from the senior executive level and across all functions. Effective succession management ensures minimal disruptions when vacancies occur, a consistent transfer of mindshare, and the continuity of an established leadership culture. It also creates the conditions for intentional strategic change and mitigates the risk of loss during an unexpected crisis or sudden absence of leadership. Students will learn to build an effective succession management plan that provides with a common language for talent, potential, development, and expectations.
Who Should Attend?
This program targets current and future business leaders who want to create intentional strategic change with minimal disruption during the transfer of leadership, and for those who will find themself within the succcession pipeline.
About the Instructor:
Rich Weissman is an experienced supply chain management practitioner and educator. He works with businesses to build scalable and sustainable supply chain strategies. His focus includes strategic sourcing, sales and operations planning, process improvement, and sales and customer service management. Weissman teaches operations and supply chain management, strategy and policy, entrepreneurship, and managerial economics at the graduate and undergraduate levels, and writes and speaks extensively on issues impacting the global supply chain. He has more than twenty-five years of hands-on experience in procurement and supply chain management for Boston area manufacturing and service companies. He is past president of the Purchasing Management Association of Boston (ISM-GB) and the recipient of the Harry J. Graham Memorial Award, the highest honor bestowed by the Association. Weissman earned an MS in Management from Lesley University and a BA in Economics from Rutgers University.
Effective Communication in Times of Crisis (WPG567-62)
with Deb Goeschel
Date: Tuesday, 11/16/21, 1 session
Time: 10-11:30am
Format: Live Streaming via Zoom
Course Description:
The most successful organizations have crisis communcation plans in place. Having a strong plan will help your business maintain more seamless communication in times of crisis or other disruptions, and help your staff make the right decisions in a time of emergency. This program will help you identify what needs to be communicated and ensure it reaches the right audience.
Who Should Attend?
This is an ideal program for business owners, leaders, management, or anyone working in a public facing communications role, such as marketing or public relations.
About the Instructor:
Deb Groeshel is a creative, entrepreneurial, and corporate communications professional with a proven track record of achieving desired results on-time and on-budget. She is a big-picture thinker who doesn't lose the details and she is highly skilled at developing brand messaging and communication strategies to create custom, targeted marketing and digital content to inform, engage, and motivate the ideal audience to take desired action.
Deb is accomplished at establishing successful relationships with cross-functional teams at all levels from Customer Service to C-Suite. She is adept at developing communications for distribution to multiple, unique audiences. Additionally, she has significant experience inspiring and managing multi-disciplinary creative teams to create positive-impact print and digital materials by providing creative, innovative, and custom solutions that meets budgets and ideas.