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The Center for Corporate and Professional Education



Productivity & Process Improvement

Project Management Essentials (WPG029-62)

$219

with Frank Hughes

Calendar Oct 1, 2021 at 9 am, runs for 2 weeks

Date: Fridays, 10/01/21-10/08/21, 2 sessions
Time: 9am-3:30pm with a 30 minute lunch break
Format: In Person
Location: Hyannis Center 540 Main Street, Hyannis

Course Description:

Effectively managing multiple projects, resources, and budgets is critical in today's global business environment. This Project Management course, held over two weeks, will allow you to take a deep dive into the roles and responsibilities of the project manager, examining project management in theory as well as in practice. This course offers a practical approach to managing projects, without requiring any previous project management experience. Participants will focus on organizing, planning, and controlling the deliverables of the project using good practices.

This course will examine project management roles, the project lifecycle, and various techniques of work planning, control, and evaluation to achieve project management objectives using system tools and project management philosophies.

Who Should Attend?

This is a great program for those who are responsible for managing multiple projects or anyone who works in a fast-paced environment and is looking to become more organized and effective in their work. 

About the Instructor:

Frank Hughes, Jr. is a Six Sigma Black Belt project manager who is currently the Director of Client Services and Academic Computing at Massasoit Community College.  Frank has worked at some of the largest companies in the world, including State Street Corp and British Telecom, with stops at Curry College and Convention Data Services along the way.  While at BT and CDS, Frank developed his simple and straightforward project management philosophy of Design / Implement / Accept which follows a project and its team from beginning to middle to end.  Frank believes strongly in Good Practice and Good Process to develop strong products and services.

In Frank’s spare time he can be seen on stage on Cape Cod, and when not on stage Frank likes to write, having published several novels and short stories.

Building Customer Relationships (WPG597-62)

$189

with Dianne Klayman

Calendar Oct 14, 2021 at 9 am

Date: Thursday, 10/14/21-10/21/21, 2 sessions
Time: 9am-1pm
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis

Course Description:

This workshop shows you the principles and practices of moving from being just a service provider to becoming a trusted advisor and a highly valued business partner. Learn proven skills for navigating critical conversations aligned with client business goals and maintaining positive communication with a consultative mindset. 

Program Objectives:

 

  • Navigate critical conversations for mutual benefit
  • Know the process for gaining trusted advisor status
  • Craft compelling messages that inspire and influence
  • Recognize personality types to adapt your communication style

Who Should Attend?

This program is designed for those who wish to move from a one-and-done service and sales mindset, to one which creates returning business through relationship building and commitment to your client and customer needs.

About the Instructor:

Dianne Klayman has over 25 years’ experience in leadership and organizational development assessing departmental needs; designing and delivering various programs in both the public and private sectors. 

Dianne holds a BA in Education from the University of Massachusetts as well as a MSW from Boston College School of Social Work; certifications as a Myers-Briggs Type Instrument, Leadership 2000 and Situational Leadership Instructor; and in addition, Dianne is a Mass certified meditator and continued to advance her training in this area by attending Harvard University’s Program on Negotiation.

How to Manage Your Time While Working Remotely (WPG573-62)

$59

with Jen Vondenbrink

Calendar Oct 14, 2021 at 4:30 pm

Date: Thursday, 10/14/21, 1 session
Time: 4:30-6pm
Format: Remote/Virtual streaming via Zoom

Course Description:

Working remotely has its advantages such as no commute time.  However, managing your time can be challenging.  In this session you will gain best practices from an instructor who has been working remotely for nearly 20 years such as how to limit distractions, creating healthy work and life boundaries, and how to communicate your workload effectively to others on your team and your manager.

Who Should Attend:

This program is for anyone who is working remotely from a home or temporary office space.

About the Instructor:

After receiving her Marketing degree from Babson College and working for large organizations such as Starbucks Coffee Company and Toyota, Jen Vondenbrink learned two keys to a healthy organization are how they communicate internally and the ability to navigate change.  

Today she blends her Fortune 500 experience with her entrepreneurial knowledge to foster leader, manager, and employee growth through innovative training programs focused on the critical behavioral change needed for organizations to grow.  Jen has been integrating these concepts into her work as a Corporate Instructor for the Center for Corporate and Professional Education at Cape Cod Community College since 2014.

For her efforts, she was recognized by the Commonwealth of Massachusetts for her ongoing commitment to educating the business community.  In addition to corporate training, Jen speaks to local and national audiences on the importance of communication in today’s workplace and social media marketing.  Jen is also the co-author of In Search of Customers.

Create a Strategic Leadership Mindset (WPG401-64)

$99

with Rich Weissman

Calendar Oct 19, 2021 at 9 am

Date: Tuesday and Thursday, 10/19/21-10/21/21, 2 sessions
Time: 9-10:30 am
Format: Remote/Virtual streaming via Zoom

Course Description:

Leaders who employ strategic thinking are better able to meet the needs of their organizations. In this program, participants will learn the progression from an operations mindset to a strategic one and how to implement a strategic plan. Participants will explore the link between the leadership mindset and the organizational culture. When aligned, the leader creates more buy-in, motivates both their managers and their front-line employees, and leverages teams and individuals in order to increase the profitability and efficiency of the organization.

Who Should Attend?

This program is for leaders and small business owners who are ready to shift to a strategic mindset resulting in increased success within their organization.

About the Instructor:

Rich Weissman is an experienced supply chain management practitioner and educator. He works with businesses to build scalable and sustainable supply chain strategies. His focus includes strategic sourcing, sales and operations planning, process improvement, and sales and customer service management. Weissman teaches operations and supply chain management, strategy and policy, entrepreneurship, and managerial economics at the graduate and undergraduate levels, and writes and speaks extensively on issues impacting the global supply chain. He has more than twenty-five years of hands-on experience in procurement and supply chain management for Boston area manufacturing and service companies. He is past president of the Purchasing Management Association of Boston (ISM-GB) and the recipient of the Harry J. Graham Memorial Award, the highest honor bestowed by the Association. Weissman earned an MS in Management from Lesley University and a BA in Economics from Rutgers University.

 

Manage Time & Priorities to Boost Productivity and Reduce Stress (WPG575-62)

$179

with Dianne Klayman

Calendar Oct 28, 2021 at 9 am

Date: Thursday, 10/28/21, 1 session
Time: 9am-3:30pm, with a :30 minute lunch break
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis


Course Description:

“You never seem to have enough time, yet you have all the time there is. The problem is not a shortage of time, but how you choose to use that time.” (anon)

Time  management  and  stress  management are two key components to succeeding in life. Creating a system to identify, evaluate, and eliminate distractors and stressors will lead to a more productive and efficient life, inside and outside of work. In this course, you will learn how to earn more time and be less stressed by identifying time wasters, and creating solutions to overcome them.

Who Should Attend?

If you are a procrastinator or an over-thinker; if you feel unorganized or are easily distracted, then this program is for you! Come learn every day tips and tricks to avoid interruptions, meet your goals and lose the stress while taking back control of your time and productivity!

About the Instructor:

Dianne Klayman has over 25 years’ experience in leadership and organizational development assessing departmental needs; designing and delivering various programs in both the public and private sectors. 

Dianne holds a BA in Education from the University of Massachusetts as well as a MSW from Boston College School of Social Work; certifications as a Myers-Briggs Type Instrument, Leadership 2000 and Situational Leadership Instructor; and in addition, Dianne is a Mass certified meditator and continued to advance her training in this area by attending Harvard University’s Program on Negotiation.

Enhancing Your Professional Image (WPG578-62)

$99

with Dianne Klayman

Calendar Nov 9, 2021 at 9 am

Date: Tuesday, 11/9/21, 1 session
Time: 9am-1pm
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis

Course Description:

Professional image is a how you conduct yourself in your capacity as an employee to your employer your co-workers and your customers. 

This program will examine ways for participants to create positive interactions and perceptions with vendors, customers, and colleagues.

Course Objectives:

  • Identify customer expectations
  • Create “Positive Moment of Truth”
  • Learn how to dress for success
  • Demonstrate a positive attitude

Who Should Attend?

This is a great program for anyone who might be changing jobs and looking to enhance and improve their professional image, or for anyone who would like to learn how to present themselves using a more polished professional demeanor. 

About the Instructor

Dianne Klayman has over 25 years’ experience in leadership and organizational development assessing departmental needs; designing and delivering various programs in both the public and private sectors. 

Dianne holds a BA in Education from the University of Massachusetts as well as a MSW from Boston College School of Social Work; certifications as a Myers-Briggs Type Instrument, Leadership 2000 and Situational Leadership Instructor; and in addition, Dianne is a Mass certified meditator and continued to advance her training in this area by attending Harvard University’s Program on Negotiation.

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Your success in-and-out of the classroom is the most important thing to us. We also know that going to college isn't easy, especially when you're balancing life outside of school. We have academic support services to help you thrive in your training programs and personal support systems that help you manage your mental health and well-being. Whatever support you need, reach out and we'll help you find it. Call 508-375-5010. 

Effective Communication in Times of Crisis (WPG567-62)

$59

with Deb Goeschel

Calendar Nov 16, 2021 at 10 am

Date: Tuesday, 11/16/21, 1 session
Time: 10-11:30am
Format: Live Streaming via Zoom 

Course Description:

The most successful organizations have crisis communcation plans in place. Having a strong plan will help your business maintain more seamless communication in times of crisis or other disruptions, and help your staff make the right decisions in a time of emergency. This program will help you identify what needs to be communicated and ensure it reaches the right audience.

Who Should Attend?

This is an ideal program for business owners, leaders, management, or anyone working in a public facing communications role, such as marketing or public relations. 

About the Instructor:

Deb Groeshel is a creative, entrepreneurial, and corporate communications professional with a proven track record of achieving desired results on-time and on-budget. She is a big-picture thinker who doesn't lose the details and she is highly skilled at developing brand messaging and communication strategies to create custom, targeted marketing and digital content to inform, engage, and motivate the ideal audience to take desired action.

Deb is accomplished at establishing successful relationships with cross-functional teams at all levels from Customer Service to C-Suite. She is adept at developing communications for distribution to multiple, unique audiences. Additionally, she has significant experience inspiring and managing multi-disciplinary creative teams to create positive-impact print and digital materials by providing creative, innovative, and custom solutions that meets budgets and ideas.

Problem, Process, People: Tools to Manage Projects with Remote and/or Onsite Team Members (WPG580-62)

$59

with Irene Mauch

Calendar Nov 16, 2021 at 3 pm

Date: Tuesday, 11/16/21, 1 session
Time: 3-4:30pm
Format: Live Streaming via Zoom 

Course Description:

In the past 18 to 24 months, we have been forced to change our "normal" work routines, including how we interact with colleagues. This unplanned course shift placed a spotlight on the strengths and gaps in our processes. Take, for example, embracing video conferencing tools. We quickly learned that engaging folks on a video call required more than implementing technology and activating zoom features.

Productively engaging remote team members calls for greater transparency plus deliberate planning and communicating. In this hands-on workshop, we focus on digital project management techniques/tools designed to engage and manage co-located or distributed teams and impact your project's outcome.

We begin the session with a lively exercise called "What's the Problem?". Participants will use an interactive whiteboard to frame a project's problem statement and charter to guide their teams directionally. 

The tools shared in this session are proven techniques that engage people more effectively. Equally important, based on the session's dynamics and format, participants will have the skills to implement these techniques immediately. For example, a participant can apply The Project Canvas tool to a current work project to assess gaps or provide a team update. Using The Project Canvas tool's format as a guide, a team can quickly gauge alignment and discuss expectations.

Who Should Attend?

1) Any staff member who leads projects that require input from other participants or stakeholders.

2) Anyone looking for practical, interactive whiteboard tools.

3) Ideal for team development

About the Instructor:

Irene Mauch leads the Mauch Group. Born and raised in Northwest Indiana, she earned a BS in Industrial Management from Purdue University, where her lifelong interest in empowering individuals and businesses to work better, was sparked. She continuously supplements her formal learning experience, including LEAN Six Sigma and Project Management Institute, Project Management Professional (PMP) certifications, and, most recently, MIT Sloan Executive Certificate in Technology, Operations, and Value Chain Management.

While education and experience are crucial, Irene’s demeanor and passion for helping others contribute equally to her success. This helps her to ask the right questions and listen carefully to her clients’ answers. It drives her to dig for the countless factors and difference-making details that surround problems and reveal solutions.

Prior to launching the Mauch Group, Irene’s multidisciplinary background in management, IT, and marketing facilitated her career advancement through General Motors and The Boston Globe, a subsidiary of The New York Times Co, Inc. Irene has cultivated a unique ability to approach issues holistically, spot patterns, and find clarity in the chaos of everyday business.





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