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The Center for Corporate and Professional Education



Productivity & Process Improvement

Senior Leadership Strategies in Today's Workplace (WPG369-62)

$1,200

with Rich Weissman

Calendar Feb 2, 2021 at 9 am, runs for 4 weeks

Employer Grant Funds Available! If you would like to find out if your employer is eligible to send their employees at no-cost (highly likely), contact Danielle Dupuis, Program Coordinator, at ddupuis@capecod.edu prior to registering for this program. 

Today's complex business environment calls for a new approach to leadership. Although traditional roles are still woven into the way people work, leaders must now think as a visionary, coach and catalyst. 

This 24-hour intensive eight-session program will provide leaders and executives with the practical skills needed to enhance their leadership style and provide participants with insights into their own problem solving, decision making, conflict resolution, teamwork, and communication skills.

The Senior Leadership Program will focus on the following core topics:

  • Define strategic leadership mindset and its benefits and difficulties, understand the difference between an operational and strategic mindset, and understand your own organization’s culture, identifying gaps and learning strategies to narrow those gaps.
  • Understand the stages of change and transition using the William Bridges and Fischer models, learn the different types of plans required to implement change, and apply the change and planning models to a current or upcoming change in your organization.
  • Review the four DISC styles and how they affect communication, learn the differences in generational mindsets and the impact on communication, and apply DISC and generational mindsets to practical situations.
  • Understand the importance of negotiation and conflict management, learn the steps of effective negotiation, and learn how to develop negotiation and conflict management skills in your staff.
  • Learn how an engaged multigenerational workforce affects your attraction and retention strategy, learn the succession planning process, and apply attraction and succession planning strategies to your organization.

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the start of the course. 

Will run

Customer-First Service & Sales Academy (WGB109-66)

$600

with Jen Vondenbrink

Calendar Feb 2, 2021 at 1 pm, runs for 4 weeks

Employer Grant Funds Available! If you would like to find out if your employer is eligible to send their employees at no-cost (highly likely), contact Danielle Dupuis, Program Coordinator, at ddupuis@capecod.edu prior to registering for this program. 

This 24-hour intensive eight-session program will train employees, particularly those in customer-service and sales related roles within the organization, highlighting best practices to show why service is so important in today’s business environment. Participants will learn why sales and service are interconnected, bringing all program concepts together, which will allow employees to assist with building action plans for their teams.

Customer-First Service and Sales Academy will focus on the following core topics:

  • Understanding the psychology of buying and why people buy to set the stage for customer-first service and sales including the role of trust and the process individuals go through when making a purchase decision
  • Shaping customer expectations including the stages of the customer experience, and the importance of empathy, respect, and timeliness to the customer experience
  • Providing extraordinary service in the digital age, including how the blended customer experience impacts current and future sales
  • Learning to handle situations that negatively impact the customer experience, whether through sales or service, and how to become more proactive rather than reactive around handling customer complaints and negative reviews
  • Translating online customers into in-person sales, as well as the customer-first approach and the vital connection between both online and in-person sales

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the start of the course.

It Matters HOW We Think! (WPG530-66)

$59

with Nina Greenwald

Calendar Feb 10, 2021 at 1 pm

This highly interactive workshop engages participants in enjoyable activities to understand what is meant by critical and creative thinking. Next, this essential thinking toolbox is applied to problems of interest to participants – especially challenging, frustrating, or downright annoying ones that don’t seem to yield to usual ways of thinking and problem solving! Among some of the important discoveries guaranteed in the process: HOW to state a problem in its most powerful form is more challenging than the problem itself, and the key to breakthrough solution finding! Thinking strategies for accomplishing this and effective solution finding are guaranteed take aways!

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the start of the course. 

At Your Service: Skills Training for the Modern-Day Customer Service Professional (WGB457-66)

$99
Calendar Mar 1, 2021 at 4 pm, runs for 5 weeks

This course is designed for the person who is client focused and wants to excel in the service they provide. In the past, customer service was not viewed as a valuable skill or an asset that can really impact a company’s success. In our modern world living with new limitations, skilled Customer Service Professionals are not only in demand, but an ESSENTIAL part of our society.

As important as our first-responders, educators, and other skilled workers; Customer Service Professionals make up the front line workforce. This course is designed to teach todays’ worker skills to provide superior customer service. As Zappo’s founder Tony Hsieh said: "Customer service shouldn't just be a department; it should be the entire company." That applies to employees, from the president to the entry level worker.

LEARNING OUTCOMES FROM THIS PROGRAM INCLUDE: 

  • An understanding of what customer service involves
  • A knowledge of customer service culture
  • Basic customer communication skills
  • Knowledge of customer service and behavior
  • Skills for handling customer problems
  • Skills for managing personal stress and time while serving customers
  • Skills to enhance customer relationships
  • The importance of customer service in a customer-oriented business or organization
  • Analyze the attributes necessary to provide excellent customer service
  • Assess customer needs and effectively utilize good customer service skills to achieve customer satisfaction
  • Apply effective communication skills in a customer service setting
  • Recognize and describe how to deal with difficult customers
  • Evaluate the effectiveness of various customer service techniques

This is an online program with two scheduled launch and wrap up sessions via Zoom. Zoom guidance and instructions will be provided in advance of the first session. 

Management in Today's Workplace (WPG300-62)

$750

with Jen Vondenbrink

Calendar Mar 10, 2021 at 1 pm, runs for 4 weeks

Employer Grant Funds Available! If you would like to find out if your employer is eligible to send their employees at no-cost (highly likely), contact Danielle Dupuis, Program Coordinator, at ddupuis@capecod.edu prior to registering for this program. 

Managing teams in today's workplace has drastically changed. Our Management Academy Program will help you to enhance your communication skills, set expectations, and provide you with the tools to manage your time effectively. 

This 24-hour intensive eight-session program is designed to inspire and teach managers to create an increasingly positive and productive work environment by developing as individuals as well as shifting the overall culture in four core areas: 1) Management Essentials, 2) Communication Styles, 3) Optimizing Performance and 4) Results-Focused Leadership.

The Management Academy will focus on the following core topics:

  • Understand the basic principles of collaborative management and learn to leverage tools to increase collaboration in problem solving, meetings and internal and external communication.
  • Learn how to implement and conduct a structured interview process, how to structure behaviorally based questions around important skills, and assess and create an action plan for new employees added to your team.
  • Learn an effective performance management model, understand how both reinforcing and changing behavior feedback shorten the performance management timeframe, and brainstorm reward and recognition tools.
  • Understand cultural differences and how they can impact employee communication and interactions, understand where micro inequities can occur, and develop a plan to create openness and awareness for yourself, coworkers, and your teams.
  • Review time management principles and apply effective tools, learn basic project management techniques, learn to identify barriers to productive workflow, understand mindfulness techniques to relieve stress, and apply time management tools to your teams.

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the start of the course. 

Microsoft Forms and Power Automate (WIT331-66)

$59
Calendar Mar 12, 2021 at 10 am

Learn to create surveys, quizzes, polls, and more quickly and easily using Microsoft Forms. Surveys and polls can help you identify potential new customers, learn more about your existing clients, and gain a better understanding of your audience.

Power Automate will help you to streamline your projects and workflow, boost productivity, collect data, and more! Combine the power of these two programs and learn to work smarter, not harder!

This course is offered in a remote learning capacity. Zoom guidance and instruction will be provided in advance of the session. 

 

Senior Leadership Strategies in Today's Workplace (WPG369-64)

$1,200

with Rich Weissman

Calendar Apr 6, 2021 at 9 am, runs for 4 weeks

Employer Grant Funds Available! If you would like to find out if your employer is eligible to send their employees at no-cost (highly likely), contact Danielle Dupuis, Program Coordinator, at ddupuis@capecod.edu prior to registering for this program. 

Today's complex business environment calls for a new approach to leadership. Although traditional roles are still woven into the way people work, leaders must now think as a visionary, coach and catalyst. 

This 24-hour intensive program will provide leaders and executives with the practical skills needed to enhance their leadership style and provide participants with insights into their own problem solving, decision making, conflict resolution, teamwork, and communication skills.

The Senior Leadership Program will focus on the following core topics:

  • Define strategic leadership mindset and its benefits and difficulties, understand the difference between an operational and strategic mindset, and understand your own organization’s culture, identifying gaps and learning strategies to narrow those gaps.
  • Understand the stages of change and transition using the William Bridges and Fischer models, learn the different types of plans required to implement change, and apply the change and planning models to a current or upcoming change in your organization.
  • Review the four DISC styles and how they affect communication, learn the differences in generational mindsets and the impact on communication, and apply DISC and generational mindsets to practical situations.
  • Understand the importance of negotiation and conflict management, learn the steps of effective negotiation, and learn how to develop negotiation and conflict management skills in your staff.
  • Learn how an engaged multigenerational workforce affects your attraction and retention strategy, learn the succession planning process, and apply attraction and succession planning strategies to your organization.

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the start of the course. 

Project Management Essentials (WPG029-66)

$199
Calendar Apr 9, 2021 at 9 am, runs for 4 weeks

Effectively managing multiple projects, resources, and budgets is critical in today's global business environment. This Project Management course, held over four weeks, will allow you to take a deep dive into the roles and responsibilities of the project manager, examining project management in theory as well as in practice. This course offers a practical approach to managing projects, without requiring any previous project management experience. Participants will focus on organizing, planning, and controlling the deliverables of the project using good practices.

This course will examine project management roles, the project lifecycle, and various techniques of work planning, control, and evaluation to achieve project management objectives using system tools and project management philosophies.

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the start of the course. 





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