As companies prepare for and experience success, a solid management team is imperative. This training provides both new and seasoned managers and supervisors with the expertise needed to lead today’s workforce by offering a foundation of essential skills, the support to apply what has been learned, and closes with a focus on how to sustain best practices.

Participants will develop the skills required to motivate employees, delegate responsibility, solve problems, resolve conflict and improve performance. By understanding how to use tools and strategies to positively influence and direct staff, managers can inspire and guide their teams in creating an increasingly positive and productive work environment throughout all departments.

1. Performance Management as a Retention Strategy
2. Setting Goals and Managing Results
3. Developing Empowered Teams for Managers
4. Negotiation and Conflict Management

Who Should Attend
New and seasoned managers and supervisors. 

Course Format
Take this course from the comfort of your office! This course is offered remotely using Zoom. Zoom guidance and instructions will be provided prior to the start of class.

Attention Employers: This Training is Eligible for Reimbursement!
This course is eligible for the Commonwealth Corporation Express Program funds. Danielle Dupuis, Program Coordinator, will help employers complete an Express Program application at least three weeks prior to the start of training. Additional training topics and group training rates are also available for Express Program reimbursement. To learn more about qualifying for Express Program funds, please contact Danielle at 508-375-5015 or ddupuis@capecod.edu. We promise you, the application process is quick and simple! 

Social media is an essential marketing tool for businesses and non-profits. But, with changing customer needs, technology, and platforms, it can be challenging to create a sustainable strategy that increases sales, customer traffic, and donations.

Social media marketing skills are essential for all organizations and non-profits to drive business objectives whether they are looking to hire an outside marketing consultant, develop their marketing teams, or implement their own marketing programs.

This virtual, instructor-led, interactive course takes participants step-by-step through social media marketing. This course is the perfect combination of presentation, group discussion, small group activities, and hands-on practice.  The participants will receive essential tools throughout the course that they can put into practice right away.  They are encouraged to engage in activities covered after each session.  The activities are designed to enhance their digital marketing skills.

Topics included in this course:

• Fundamental information about social media platforms including Facebook, Instagram, Twitter, Linkedin, and YouTube
• Important information on how often to post, when to post, image sizes, and definitions of social media terms
• Suggestions and templates for building a social media strategy, content calendar, and goal tracking
• How to decode social media analytics 

Learning Objectives:

• Understand the importance of conducting a social media audit
• Determine and define a target audience
• Learn social media platform basics
• Understand the key components of creating and posting engaging content
• Learn how to develop a social media plan including tools to support implementing the plan
• Understand how to measure success through the platform analytics

Who Should Attend
This program is designed for business owners, marketing professionals, non-profit professionals, executive directors, and account managers.  They will benefit from the most current social media information to help them plan and implement social media campaigns.

Course Format
Take this course from the comfort of your office! This course is offered remotely using Zoom. Zoom guidance and instructions will be provided prior to the start of class.

Attention Employers: This Training is Eligible for Reimbursement!
This course is eligible for the Commonwealth Corporation Express Program funds. Danielle Dupuis, Program Coordinator, will help employers complete an Express Program application at least three weeks prior to the start of training. Additional training topics and group training rates are also available for Express Program reimbursement. To learn more about qualifying for Express Program funds, please contact Danielle at 508-375-5015 or ddupuis@capecod.edu. We promise you, the application process is quick and simple! 

Date: Tues./Thur., 1/11/2022-2/15/2022, 10 sessions
Time: 9:30am-12pm
Format: Livestream via Zoom with in-person mock testing on 2/15/2022 at the Hyannis Center, 540 Main Street, Hyannis

Course Description
This course will review the material contained in the Medical Assisting Certification exams including the CMA (AAMA), RMA (AMT), and CCMA (NHA).

Subjects include:

• Medical Assisting Scope of Practice in MA.
• Anatomy & Physiology and Medical Terminology
• Specific concerns of the professional medical assistant in communication, physical history, and coaching patients.
• Review of specialty skills such as EKG, phlebotomy, and point of care testing.
• Ethical and Legal Concerns

Upon completion of this course the student will be better prepared to sit for any of the three certification exams, depending on their eligibility.

• CMA (AAMA) and RMA (AMT) require the examinee has graduated from an accredited (AAMA or ABHES) Medical Assisting program.
• CCMA (NHA) requires the examinee have at least one year experience as a medical assistant with employer verification.

Completion of this course does not in any way determine the pass or fail outcome of any certification exam taken by the participant. It is intended as a preparatory course only.

PREREQUISITE: A student must have at least one of the following to enroll in this prep course.

1. Applicants must have graduated from an accredited (CAAHEP or ABHES) program for CMA (AAMA) or RMA (AMT) certification.
2. Applicants must at least one year experience working as a Medical Assistant in an ambulatory care or clinic setting for CCMA (NHA) certification.

This course is taught by faculty from the accredited (AAMA) program at Cape Cod Community College.

Attention Employers: This Training is Eligible for Reimbursement!
This course is eligible for the Commonwealth Corporation Express Program funds. Danielle Dupuis, Program Coordinator, will help employers complete an Express Program application at least three weeks prior to the start of training. Additional training topics and group training rates are also available for Express Program reimbursement. To learn more about qualifying for Express Program funds, please contact Danielle at 508-375-5015 or ddupuis@capecod.edu. We promise you, the application process is quick and simple! 

For additional program information please contact Mary Conklin at 508-375-5010, or mconklin@capecod.edu. 

Zoom guidance and instructions will be provided prior to the start of the course.

Who Should Attend
This course is available to CMA/RMA and CCMA candidates wishing to review the material contained in the Medical Assisting Certification exams including the CMA (AAMA), RMA (AMT), and CCMA (NHA).

Senior leadership shoulders a great deal of responsibility, not the least of which is managing the managers. In this advanced-level class, executives will develop sophisticated management strategies for coaching and directing the management team whether they lead traditional or distributed teams. 

Most companies have highly driven people in management positions as well as employees who are not reaching their full potential. Leaders will be challenged in this virtual, instructor-led course through presentations, group discussions, and small group activities to identify how they can use a combination of practical skills and inspiration to take individual managers as well as the organization to the next level.

Topics Include:

• Strategic Leadership and Change Management
• Communication and Conflict Management
• Recruitment, Retention, and Performance Management
• Business Growth and Organizational Impact

Learning Objectives:

• Understand effective change models
• Understand the difference between strategic and operational mindsets
• Identify current and future company culture
• Develop coaching and communication skills
• Develop negotiation and conflict management skills
• Reframe recruiting and performance management as retention strategies
• Learn best practices in decision making based on profitability reports

Who Should Attend
Company executives, directors, vice-presidents, executive directors, senior managers, and business owners will benefit from this course’s content, tools, supplemental material, and most importantly the dynamic peer conversations.

Course Format
Take this course from the comfort of your office! This course is offered remotely using Zoom. Zoom guidance and instructions will be provided prior to the start of class.

Attention Employers: This Training is Eligible for Reimbursement!
This course is eligible for the Commonwealth Corporation Express Program funds. Danielle Dupuis, Program Coordinator, will help employers complete an Express Program application at least three weeks prior to the start of training. Additional training topics and group training rates are also available for Express Program reimbursement. To learn more about qualifying for Express Program funds, please contact Danielle at 508-375-5015 or ddupuis@capecod.edu. We promise you, the application process is quick and simple! 

The pace of work today has accelerated. With easier ways to communicate, connect, and meet,  work time feels compressed. Add to that potential staff shortage, and it leads to what is called “attention residue,” which develops when the pace of work requires leaving one task for another. Although trying to be present in the new task, the brain keeps the other task alive. With old and new tasks intertwined, leaders and employees alike feel overwhelmed. 

Productivity is also affected as teams become more distributed instead of working in traditional office environments. Distributed teams require individual self-leadership to manage and communicate about their workload in different ways than before. Without these skills, individuals feel unaccomplished at the end of the workday.

Through presentations, group discussions, and small group activities participants will gain a feeling of control over their time. Between sessions, they will be encouraged to use the tools, resources, and supplemental provided during their workday. When they return, they will have opportunities to problem-solve with the group. 

Topics included:

• Challenges to being productive in today’s workplace
• Myths of multitasking
• Prioritizing tools and tactics
• Leveraging tools already in place 
• Communicating about workload with others

Learning Objectives:

• Understanding the risk of multitasking and what it means to mindfully multitask
• Learn and practice how to effectively prioritize tasks
• Learn how to tap into the power of their calendars
• Understand the limitations of the brain as a productivity tool
• Learn ways to communicate about workload in today’s workplace
• How to leverage the time available to get work done 

By investing your time in this session, and committing to use some of the tactics, you will see a life-long return on that investment that will not only benefit you today, but in the weeks, months, and years to come.

Who Should Attend
This virtual, instructor-led course is designed for business owners, managers, team members, and employees struggling to maintain boundaries between professional and personal time. They also may struggle to find the time during the day to get work done because of the increased number of meetings or unplanned interruptions.  

Course Format
Take this course from the comfort of your office! This course is offered remotely using Zoom. Zoom guidance and instructions will be provided prior to the start of class.

Attention Employers: This Training is Eligible for Reimbursement!
This course is eligible for the Commonwealth Corporation Express Program funds. Danielle Dupuis, Program Coordinator, will help employers complete an Express Program application at least three weeks prior to the start of training. Additional training topics and group training rates are also available for Express Program reimbursement. To learn more about qualifying for Express Program funds, please contact Danielle at 508-375-5015 or ddupuis@capecod.edu. We promise you, the application process is quick and simple! 

This hands-on class will focus on the logic and power of this powerful program. Students will learn not only the basics, but several tips and tricks available to allow the creation of spreadsheets in a fraction of the time.

This interactive session is recommended for all levels. Attendees will be able to create a basic spreadsheet with formulas and functions in less than three minutes.

Topics covered include, but are not limited to:

• Types of Input
• Writing Simple Formulas
• Writing Simple Functions
• Formatting in a Flash
• Functions in Excel
• Cell Referencing
• Creating and Linking Multiple sheets in a workbook
• Creating Charts
• Writing reports and letters that are used in an employee’s role

Who Should Attend
This course is designed for individuals who are looking to learn more and enhance their MS Excel skills in the workplace. Individuals are encouraged to bring current spreadsheet projects with them to work on in real-time. 

Course Format
Take this course from the comfort of your office! This course is offered remotely using Zoom. Zoom guidance and instructions will be provided prior to the start of class.

Attention Employers: This Training is Eligible for Reimbursement!
This course is eligible for the Commonwealth Corporation Express Program funds. Danielle Dupuis, Program Coordinator, will help employers complete an Express Program application at least three weeks prior to the start of training. Additional training topics and group training rates are also available for Express Program reimbursement. To learn more about qualifying for Express Program funds, please contact Danielle at 508-375-5015 or ddupuis@capecod.edu. We promise you, the application process is quick and simple! 

QuickBooks Online contains all the features and tools that a small business or contractor would need to keep track of vendors, customers, and financial accounts.

The purpose of this course is to teach you how to successfully navigate and use QuickBooks Online as your business' accounting software. However, it's also useful for those who have used previous desktop versions of QuickBooks and want to learn about Quickbooks Online. You'll learn how to use all the features of QuickBooks Online including:

No books will be required. Students interested can download the free trial version of QuickBooks Online for this course:  https://intuit.me/3pYjyGb 

Who Should Attend
This course was designed for the beginning or intermediate user of QuickBooks. 

About the Instructor
Susan Martin is the founder and President of Pay Cape Cod & Quickbooks On The Cape.  With over 30 years of experience in small business ownership, she understands the importance of quality service and listening to her customers’ needs. She has an extensive background in Quickbooks/Payroll training, installation and processing.

Sue is a past president of the Rotary Club of Hyannis, current Treasurer of Eventide Arts, Inc. and also involved with various other community organizations. She currently lives in Dennis with her husband Jack.  They have three grown children and four grandchildren.

Course Format
Take this course from the comfort of your office! This course is offered remotely using Zoom. Zoom guidance and instructions will be provided prior to the start of class.

Attention Employers: This Training is Eligible for Reimbursement!
This course is eligible for the Commonwealth Corporation Express Program funds. Danielle Dupuis, Program Coordinator, will help employers complete an Express Program application at least three weeks prior to the start of training. Additional training topics and group training rates are also available for Express Program reimbursement. To learn more about qualifying for Express Program funds, please contact Danielle at 508-375-5015 or ddupuis@capecod.edu. We promise you, the application process is quick and simple! 

Effectively managing multiple projects, resources, and budgets is critical in today's global business environment. This Project Management course, held over two weeks, will allow you to take a deep dive into the roles and responsibilities of the project manager, examining project management in theory as well as in practice. This course offers a practical approach to managing projects, without requiring any previous project management experience. Participants will focus on organizing, planning, and controlling the deliverables of the project using good practices.

This course will examine project management roles, the project lifecycle, and various techniques of work planning, control, and evaluation to achieve project management objectives using system tools and project management philosophies.

Who Should Attend
This is a great program for those who are responsible for managing multiple projects or anyone who works in a fast-paced environment and is looking to become more organized and effective in their work. 

About the Instructor
Frank Hughes, Jr. is a Six Sigma Black Belt project manager who is currently the Director of Client Services and Academic Computing at Massasoit Community College.  Frank has worked at some of the largest companies in the world, including State Street Corp and British Telecom, with stops at Curry College and Convention Data Services along the way.  While at BT and CDS, Frank developed his simple and straightforward project management philosophy of Design / Implement / Accept which follows a project and its team from beginning to middle to end.  Frank believes strongly in Good Practice and Good Process to develop strong products and services.

In Frank’s spare time he can be seen on stage on Cape Cod, and when not on stage Frank likes to write, having published several novels and short stories.

Course Format
Take this course from the comfort of your office! This course is offered remotely using Zoom. Zoom guidance and instructions will be provided prior to the start of class.

Attention Employers: This Training is Eligible for Reimbursement!
This course is eligible for the Commonwealth Corporation Express Program funds. Danielle Dupuis, Program Coordinator, will help employers complete an Express Program application at least three weeks prior to the start of training. Additional training topics and group training rates are also available for Express Program reimbursement. To learn more about qualifying for Express Program funds, please contact Danielle at 508-375-5015 or ddupuis@capecod.edu. We promise you, the application process is quick and simple!