Gallup reports that only one-third of employees (34%) in the US were engaged with their work in 2021, and 16% were actively disengaged in their work and workplace.*  This is a serious problem for today’s employers as disengaged employees are less productive, less motivated, and often result in short staffing and costly turnover for the organization.

The Ice House Entrepreneurship Program is an experiential learning program designed to immerse participants in real-world experiences that enables them to develop entrepreneurial attitudes and skills.

Inspired by the life story of Pulitzer nominee Clifton Taulbert, the Ice House Entrepreneurship Program draws on eight fundamental concepts that were distilled from more than ten years of research including hundreds of interviews with successful entrepreneurs.

Throughout the course, participants will examine the underlying beliefs and assumptions that empower entrepreneurs to identify and evaluate new opportunities, overcome obstacles, and create success regardless of where they start.

By investing your time in this course, and committing to learning how to have an entrepreneurial mindset, you will see a life-long return on that investment that will not only benefit you today, but in the weeks, months, and years to come.

*Gallup. (2022, January 7). U.S. employee engagement drops for first year in a decade. Gallup.com. https://www.gallup.com/workplace/388481/employee-engagement-drops-first-year-decade.aspx

Who Should Attend?
This certified facilitator-led 8-week course is designed for business owners, managers, team members, and employees of all types of organizations who want to be more productive and motivated, feel energized by work, be creative and solve problems, achieve goals, and contribute to the mission of the organization.

Course Format:
Take this course from the comfort of your home or office! This hands-on, experiential course is offered through virtual weekly sessions using Zoom combined with asynchronous online discussions and activities.  Zoom guidance and instructions will be provided prior to the start of class.

Date: Wednesday, 06/22/2022
Time: 9-3pm, with a :30 minute lunch break
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis

QuickBooks Online contains all the features and tools that a small business or contractor would need to keep track of vendors, customers, and financial accounts.

The purpose of this course is to teach you how to successfully navigate and use QuickBooks Online as your business' accounting software. However, it's also useful for those who have used previous desktop versions of QuickBooks and want to learn about Quickbooks Online. 

No books will be required. Students interested can download the free trial version of QuickBooks Online for this course:  https://intuit.me/3pYjyGb 

Who Should Attend
This course was designed for the beginning or intermediate user of QuickBooks. 

Class Format
In-person (on campus) at Cape Cod Community College. Masks are required indoors and all students will be required to provide proof of COVID-19 vaccination to participate in this course. Requests for reasonable accommodation, including requests for a medical or religious exemption, will be considered consistent with applicable laws, legal guidance, and College policy.

Student COVID-19 Vaccination Requirement
Starting January 2022 all students that plan on taking classes in-person on campus, or intend on using in-person support services on campus, must be fully vaccinated for COVID-19. This vaccination required applies to students taking credit and noncredit course(s). If you plan on taking online classes, classes led by Zoom, or if you are an employer requesting off-site training exclusively, proof of vaccination will not be required. Learn more at: https://www.capecod.edu/covidvaccine/. 

About the Instructon
Susan Martin is the founder and President of Pay Cape Cod & Quickbooks On The Cape.  With over 30 years of experience in small business ownership, she understands the importance of quality service and listening to her customers’ needs. She has an extensive background in Quickbooks/Payroll training, installation and processing.

Sue is a past president of the Rotary Club of Hyannis, current Treasurer of Eventide Arts, Inc. and also involved with various other community organizations. She currently lives in Dennis with her husband Jack.  They have three grown children and four grandchildren.

Attention Employers: This Training is Eligible for Reimbursement!
Course ID #1117888

This course is eligible for the Commonwealth Corporation Express Program funds. Michelle Constantino, Employer Relations Manager, will help employers complete an Express Program application at least three weeks prior to the start of training. Additional training topics and group training rates are also available for Express Program reimbursement. To learn more about qualifying for Express Program funds, please contact Michelle at 508-375-5014 or mconstantino@capecod.edu. We promise you, the application process is quick and simple! 

According to a study by PWC, a good customer experience includes speed, convenience, consistency and friendliness, as well as one key factor that connects all this: the human touch—that is, “creating real connections by giving employees what they need to create better customer experiences” (Puthiyamadam & Reyes, 2018).

In this virtual, instructor-led course, we will explore what organizations can do to delight their customers and build true loyalty through an exceptional customer experience, as well as how to handle situations where expectations fall short to help ensure long-lasting relationships with customers using instructor presentations, interactive exercises, discussions, and more.

Course Format
Take this course from the comfort of your home or office! This course is offered remotely using Zoom. Zoom guidance and instructions will be provided prior to the start of class.

Attention Employers: This Training is Eligible for Reimbursement!
Course ID #1133680

This course is eligible for the Commonwealth Corporation Express Program funds. Michelle Constantino, Employer Relations Manager, will help employers complete an Express Program application at least three weeks prior to the start of training. Additional training topics and group training rates are also available for Express Program reimbursement. To learn more about qualifying for Express Program funds, please contact Michelle at 508-375-5014 or mconstantino@capecod.edu. We promise you, the application process is quick and simple! 

This hands-on class will focus on the logic and power of this powerful program. Students will learn not only the basics, but several tips and tricks available to allow the creation of spreadsheets in a fraction of the time.

This interactive session is recommended for all levels. Attendees will be able to create a basic spreadsheet with formulas and functions in less than three minutes.

Topics covered include, but are not limited to:

• Types of Input
• Writing Simple Formulas
• Writing Simple Functions
• Formatting in a Flash
• Functions in Excel
• Cell Referencing
• Creating and Linking Multiple sheets in a workbook
• Creating Charts
• Writing reports and letters that are used in an employee’s role

Who Should Attend
This course is designed for individuals who are looking to learn more and enhance their MS Excel skills in the workplace. Individuals are encouraged to bring current spreadsheet projects with them to work on in real-time. 

Course Format
Take this course from the comfort of your home or office! This course is offered remotely using Zoom. Zoom guidance and instructions will be provided prior to the start of class. 

Attention Employers: This Training is Eligible for Reimbursement!

Course ID #1133673

This course is eligible for the Commonwealth Corporation Express Program funds. Michelle Constantino, Employer Relations Manager, will help employers complete an Express Program application at least three weeks prior to the start of training. Additional training topics and group training rates are also available for Express Program reimbursement. To learn more about qualifying for Express Program funds, please contact Michelle at 508-375-5014 or mconstantino@capecod.edu. We promise you, the application process is quick and simple! 

As companies prepare for and experience success, a solid management team is imperative. This training provides both new and seasoned managers and supervisors with the expertise needed to lead today’s workforce by offering a foundation of essential skills, the support to apply what has been learned, and closes with a focus on how to sustain best practices.

Participants will develop the skills required to motivate employees, delegate responsibility, solve problems, resolve conflict and improve performance. By understanding how to use tools and strategies to positively influence and direct staff, managers can inspire and guide their teams in creating an increasingly positive and productive work environment throughout all departments.

1. Performance Management as a Retention Strategy
2. Setting Goals and Managing Results
3. Developing Empowered Teams for Managers
4. Negotiation and Conflict Management

Who Should Attend
New and seasoned managers and supervisors. 

Course Format
Take this course from the comfort of your home or office! This course is offered remotely using Zoom. Zoom guidance and instructions will be provided prior to the start of class.

Attention Employers: This Training is Eligible for Reimbursement!
Course ID #1133671

This course is eligible for the Commonwealth Corporation Express Program funds. Michelle Constantino, Employer Relations Manager, will help employers complete an Express Program application at least three weeks prior to the start of training. Additional training topics and group training rates are also available for Express Program reimbursement. To learn more about qualifying for Express Program funds, please contact Michelle at 508-375-5014 or mconstantino@capecod.edu. We promise you, the application process is quick and simple! 

Social media is an essential marketing tool for businesses and non-profits. But, with changing customer needs, technology, and platforms, it can be challenging to create a sustainable strategy that increases sales, customer traffic, and donations.

Social media marketing skills are essential for all organizations and non-profits to drive business objectives whether they are looking to hire an outside marketing consultant, develop their marketing teams, or implement their own marketing programs.

This virtual, instructor-led, interactive course takes participants step-by-step through social media marketing. This course is the perfect combination of presentation, group discussion, small group activities, and hands-on practice.  Participants will receive essential tools throughout the course that they can put into practice right away.  They are encouraged to engage in activities covered after each session.  The activities are designed to enhance their digital marketing skills.

Topics included in this course:

• Fundamental information about social media platforms including Facebook, Instagram, Twitter, Linkedin, and YouTube
• Important information on how often to post, when to post, image sizes, and definitions of social media terms
• Suggestions and templates for building a social media strategy, content calendar, and goal tracking
• How to decode social media analytics

Learning Objectives:

• Understand the importance of conducting a social media audit
• Determine and define a target audience
• Learn social media platform basics
• Understand the key components of creating and posting engaging content
• Learn how to develop a social media plan including tools to support implementing the plan
• Understand how to measure success through the platform analytics

Who Should Attend
This program is designed for business owners, marketing professionals, non-profit professionals, executive directors, and account managers.  They will benefit from the most current social media information to help them plan and implement social media campaigns.

Course Format
Take this course from the comfort of your home or office! This course is offered remotely using Zoom. Zoom guidance and instructions will be provided prior to the start of class.

Attention Employers: This Training is Eligible for Reimbursement!

Course ID #1133677

This course is eligible for the Commonwealth Corporation Express Program funds. Michelle Constantino, Employer Relations Manager, will help employers complete an Express Program application at least three weeks prior to the start of training. Additional training topics and group training rates are also available for Express Program reimbursement. To learn more about qualifying for Express Program funds, please contact Michelle at 508-375-5014 or mconstantino@capecod.edu. We promise you, the application process is quick and simple! 

Important Note - Class Dates: Tues. 7/19, Thur. 7/21, Mon. 7/25, Thur. 7/28, Tues. 8/2, Thur. 8/4

The SHRM-CP certification is for individuals that perform general HR/HR-related duties; or for those pursuing a career in Human Resource Management.

Candidates for the SHRM-CP certification are not required to hold an HR title and do not need a degree or previous HR experience to apply; however, a basic working knowledge of HR practices and principles is recommended.

The SHRM-CP exam is designed to assess the competency level of those who engage in HR work at the operational level. Work at this level includes duties such as implementing HR policies, supporting day-to-day HR functions, or serving as an HR point of contact for staff and stakeholders.

Refer to the SHRM BASK for detailed information on proficiency standards for this credential (i.e., Proficiency Indicators only For All HR Professionals).

Course Format/Schedule
This is offered in an online/remote learning capacity with scheduled Zoom sessions. Please add yourself to our Wait List and you will be contacted when the schedule is confirmed. 

Attention Employers: This Training is Eligible for Reimbursement!
Course ID #1133061

This course is eligible for the Commonwealth Corporation Express Program funds. Michelle Constantino, Employer Relations Manager, will help employers complete an Express Program application at least three weeks prior to the start of training. Additional training topics and group training rates are also available for Express Program reimbursement. To learn more about qualifying for Express Program funds, please contact Michelle at 508-375-5014 or mconstantino@capecod.edu. We promise you, the application process is quick and simple! 

This hands-on session will explore additional formulas and functions and address absolute verse relative cell referencing, multiple worksheets and displaying of data using charts.

This interactive session is appropriate for users that need to customize their worksheets, present data through charts, and/or develop long-range spreadsheets for data tracking. Attendees will learn how to expand their knowledge and use of functions and the creation of charts.

Topics covered include, but are not limited to:

• Functions in Excel
• Cell Referencing
• Creating and Linking Multiple sheets in a Workbook
• Creating Charts
• Filtering and Sorting Data
• Preparing Data for Creating a Pivot Table
• Inserting and Using a Pivot Table

Who Should Attend
This course is designed for individuals who are looking to learn more and enhance their MS Excel skills in the workplace. Individuals are encouraged to bring current spreadsheet projects with them to work on in real-time. 

Class Format
Take this course from the comfort of your home or office! This course is offered remotely using Zoom. Zoom guidance and instructions will be provided prior to the start of class.

Attention Employers: This Training is Eligible for Reimbursement!
Course ID #113674

This course is eligible for the Commonwealth Corporation Express Program funds. Michelle Constantino, Employer Relations Manager, will help employers complete an Express Program application at least three weeks prior to the start of training. Additional training topics and group training rates are also available for Express Program reimbursement. To learn more about qualifying for Express Program funds, please contact Michelle at 508-375-5014 or mconstantino@capecod.edu. We promise you, the application process is quick and simple!