This course is designed to equip managers with essential communication skills necessary for effective leadership and decision-making in diverse business environments. Students will explore various aspects of communication crucial for managerial success, including written, verbal, and nonverbal communication strategies. Emphasis will be placed on developing clear and concise communication techniques tailored to different business scenarios.

This course will provide students with the opportunity to:

• Recognize that effective management is dependent on excellent communication skills.
• Discuss communication skills and activities that are required for managers at all levels of management. 
• Create business memos and letters. 
• Write a clear and concise analytical business report 
• Demonstrate proficiency in giving oral presentations 
• Create a professional visual presentation including graphics
• Prepare and maintain an e-portfolio 

By the end of this course, students will possess the necessary communication competencies to thrive as effective managers in today's dynamic business landscape.

Course Format:
This course is offered using Zoom.

The SHRM-CP certification is for individuals that perform general HR/HR-related duties; or for those pursuing a career in Human Resource Management.

Candidates for the SHRM-CP certification are not required to hold an HR title and do not need a degree or previous HR experience to apply; however, a basic working knowledge of HR practices and principles is recommended.

The SHRM-CP exam is designed to assess the competency level of those who engage in HR work at the operational level. Work at this level includes duties such as implementing HR policies, supporting day-to-day HR functions, or serving as an HR point of contact for staff and stakeholders.

Refer to the SHRM BASK for detailed information on proficiency standards for this credential (i.e., Proficiency Indicators only For All HR Professionals).

Course Format: This is offered in an online/remote learning capacity with Zoom session dates as follows: 3/11, 3/13, 3/18, 3/20, 3/25, 3/27, 4/1, 4/3 & 4/8/2025.

Attention Employers: This Training is Eligible for Reimbursement! Click here for eligibility and application process information. Or join us for an upcoming information session. Click here for the schedule and to register for a session. 

This introductory course will expose first time supervisors/managers to the fundamentals and intricacies of this new role and responsibility. Attendees will learn how to define their role and themselves as supervisors and explore current challenges they will face in this role. Additional learning points will include:
• Techniques for managing time and priorities
• Communication challenges and solutions
• Constructive feedback
• Maintaining and boosting team morale
• Change management FMLA

This training provides both new and seasoned managers with the expertise needed to lead today’s workforce by offering a foundation of essential skills, the support to apply what has been learned, and closes with a focus on how to sustain best practices. Participants will develop the skills required to motivate employees, delegate responsibility, solve problems, resolve conflict and improve performance. Sessions will be delivered in-person, virtually via Zoom, or in a hybrid model, with a blend of instructor-led presentations, individual and group exercises, discussion, projects, and individual assessments.

This is the beginner's webinar/seminar. We will explore the Tabs and Ribbons in order to learn where different commands are located. We will also cover Keyboard and Keyboard commands and other basic items you will use to format a spreadsheet. How to create a formula using the Order of Operations, and how to create a basic worksheet and chart.

Are you juggling multiple balls in the air with your busy professional and/or personal life? Are you always trying to develop strategies that can help you to navigate and manage your stress well?

During this course you will learn an innovative approach and practical strategies to help you to navigate your life by managing stress. We will explore current symptoms of stress, stressors, triggers, and thought traps and learn positive and practical strategies for managing and re-framing by exploring current skills. Give yourself a gift and join us. Continue to be a lifelong learner and promote positive wellbeing skills through managing stress that will enhance your life.

Outline of Course:

• Welcome + Introduction
• Learn the basics of stress
• Identify stressors, sources of stress, and triggers
• Develop positive strategies to manage stress
• Develop a results-oriented stress management plan
• Learn a 6-step approach to manage stress - anywhere!

Course Format:
This course is taught using Zoom.  

Many of us intentionally avoid conflict; however, sometimes, this can be more damaging than the conflict itself. In fact, conflict, within reason, can be healthy. This course provides an overview of how to manage conflict and strengthen relationships successfully. Additional learning points will include:

• Emotional balance
• Different personality types
• Communicating in a proficient, productive, and professional manner

Who Should Attend? 

This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success.

About the Instructor:

For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies.

Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.

Are you ready to master the fundamentals of HR? 

Our SHRM Essentials of Human Resources program provides a foundational overview of HR practices and behaviors. Through real-world applications and scenarios, you will be introduced to fundamental HR topics to help you effectively approach the challenging situations that you face in the workplace. 

Developed by SHRM, the world’s largest HR association and leading advocate for HR professionals, the SHRM Essentials of Human Resources course helps you discover the key value HR brings to the workplace. 

Whether you’re a student, new to HR, or in a small business environment, our course will help you develop the critical HR competencies and learn how to apply them on the job. 

Build a solid foundation in Human Resources skills. 

By covering a breadth of practical HR topics, the SHRM Essentials of Human Resources course provides the knowledge to perform daily tasks. Here’s a look at what we cover in the course:

• Leads with Purpose: Understand HR’s role in the workplace 
• Maximizes Talent: Learn how HR influences employee experience        
• Champions Culture: Discover how to promote equity in company culture   
• Optimizes Intelligence: Understand how to maximize efficiency with HR technology  
• Accelerates Performance: Learn how to create a measurable impact        
• Knows the Law: Stay up to date on U.S. state and federal laws

Gain critical HR competencies with our SHRM Essentials of Human Resources course.

The goal of this course is to help you develop the following critical HR competencies:

• Identify where and how HR should be a strategic partner to your organization.
• Build your knowledge of HR practices, behaviors, and activities.
• Apply newly learned HR knowledge to practical activities you complete every day
• Plan for ways to transfer the knowledge and skills learned from training to on-the-job tasks.
• Explore career opportunities within the world of HR and how you can drive your future. 

Course materials are included with the cost of this program. 

Who Should Attend
This program is ideal for small business owners, those who are new to human resources, and/or any manager or professional with HR responsibilities. 

Course Format
This course is offered using Zoom. 

Attention Employers: This Training is Eligible for Reimbursement!
Click here for eligibility and application process information. Or join us for an upcoming information session. Click here for the schedule and to register for a session.