As companies prepare for and experience success, a solid management team is imperative. This training provides both new and seasoned managers and supervisors with the expertise needed to lead today’s workforce by offering a foundation of essential skills, the support to apply what has been learned, and closes with a focus on how to sustain best practices.

Participants will develop the skills required to motivate employees, delegate responsibility, solve problems, resolve conflict and improve performance. By understanding how to use tools and strategies to positively influence and direct staff, managers can inspire and guide their teams in creating an increasingly positive and productive work environment throughout all departments.

1. Performance Management as a Retention Strategy
2. Setting Goals and Managing Results
3. Developing Empowered Teams for Managers
4. Negotiation and Conflict Management

Who Should Attend
New and seasoned managers and supervisors. 

Course Format
Take this course from the comfort of your home or office! This course is offered remotely with scheduled (live) Zoom sessions. 

Attention Employers: This Training is Eligible for Reimbursement!
Course ID #1133671. Click here for eligibility and application process information. 

The SHRM-CP certification is for individuals that perform general HR/HR-related duties; or for those pursuing a career in Human Resource Management.

Candidates for the SHRM-CP certification are not required to hold an HR title and do not need a degree or previous HR experience to apply; however, a basic working knowledge of HR practices and principles is recommended.

The SHRM-CP exam is designed to assess the competency level of those who engage in HR work at the operational level. Work at this level includes duties such as implementing HR policies, supporting day-to-day HR functions, or serving as an HR point of contact for staff and stakeholders.

Refer to the SHRM BASK for detailed information on proficiency standards for this credential (i.e., Proficiency Indicators only For All HR Professionals).

Course Format:
This is offered in an online/remote learning capacity with remote sessions on 10/5, 10/19, 11/2, 11/16, 11/30, and 12/14 from 6-9pm. Zoom guidance and instructions will be provided prior to the start of the course. 

Attention Employers: This Training is Eligible for Reimbursement!
Course ID #1133061. Click here for eligibility and application process information. 

The pace of work today has accelerated. With easier ways to communicate, connect, and meet,  work time feels compressed. Add to that potential staff shortage, and it leads to what is called “attention residue,” which develops when the pace of work requires leaving one task for another. Although trying to be present in the new task, the brain keeps the other task alive. With old and new tasks intertwined, leaders and employees alike feel overwhelmed. 

Productivity is also affected as teams become more distributed instead of working in traditional office environments. Distributed teams require individual self-leadership to manage and communicate about their workload in different ways than before. Without these skills, individuals feel unaccomplished at the end of the workday.

Through presentations, group discussions, and small group activities participants will gain a feeling of control over their time. Between sessions, they will be encouraged to use the tools, resources, and supplemental provided during their workday. When they return, they will have opportunities to problem-solve with the group. 

Topics included:

• Challenges to being productive in today’s workplace
• Myths of multitasking
• Prioritizing tools and tactics
• Leveraging tools already in place 
• Communicating about workload with others

Learning Objectives:

• Understanding the risk of multitasking and what it means to mindfully multitask
• Learn and practice how to effectively prioritize tasks
• Learn how to tap into the power of their calendars
• Understand the limitations of the brain as a productivity tool
• Learn ways to communicate about workload in today’s workplace
• How to leverage the time available to get work done 

By investing your time in this session, and committing to use some of the tactics, you will see a life-long return on that investment that will not only benefit you today, but in the weeks, months, and years to come.

Who Should Attend
This virtual, instructor-led course is designed for business owners, managers, team members, and employees struggling to maintain boundaries between professional and personal time. They also may struggle to find the time during the day to get work done because of the increased number of meetings or unplanned interruptions.  

Course Format
Take this course from the comfort of your home or office! This course is offered remotely with scheduled (live) Zoom sessions. 

Attention Employers: This Training is Eligible for Reimbursement!
Course ID #1133676. Click here for eligibility and application process information. 

Many of us intentionally avoid conflict; however, sometimes, this can be more damaging than the conflict itself. In fact, conflict, within reason, can be healthy. This course provides an overview of how to manage conflict and strengthen relationships successfully. Additional learning points will include:

• Emotional balance
• Different personality types
• Communicating in a proficient, productive, and professional manner

Who Should Attend? 

This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success.

Class format: 
Take this course from the comfort of your home or office! This course is offered remotely with scheduled (live) Zoom sessions. 

About the Instructor:

For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies.

Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.

Change is inevitable. This workshop focuses on the various stages people go through when experiencing change as well as tips on how to maximize their ability to transition through it successfully. During this program you will learn the 4 ways people manage, or do not manage change, understand the stages of loss associated with change, define your own personal attitude towards change, develop personal coping strategies for managing change successfully, learn the best ways to implement and manage organization change as well as the skills necessary to help employees through the process of change.

Navigating Through Change Successfully Program Objectives:

• Define Culture, Diversity & Inclusion
• Understand Conscious & Unconscious Biases
• Learn how to Recognize Stereotypes
• Promote Respect and Inclusion in all Your Business & Personal Dealings by Understanding the Communication Process
• Understand Generational Differences
• Create a Welcoming Environment for Visitors of all Ages, Genders & Cultures
• Understand and Apply Harassment Policies
• Recognize Behaviors Associated with Sexual Harassment, Discrimination & Bullying
• Understand Your Role as Manager/Leader in Creating an Environment Which Supports Every Employee/Customer/Volunteer Being Treated with Dignity and Respect
• Specify Actions You Can Take to Help Keep Yourself and Your Company Out of Court

Class Format 
This program is offered in person. All programs with in-person (on campus) classroom instruction at Cape Cod Community College require students to provide proof of COVID-19 vaccination prior to participation. 

This course provides an in-depth review of the project management lifecycle and includes theory and practice for developing critical project management tools such as communications plans, stakeholder management plans, risk registers, quality management plans, and project execution plans. Budget and schedule tracking concepts including calculation of cost performance index, schedule performance index, and earned value will be reviewed. The course is taught with a combination of lecture, class discussion, and the management of a mock project throughout the course.

Who Should Attend
This is a great program for experienced project managers pursuing mastery of managing multiple and/or complex projects in a demanding environment.

About the Instructor
Mary Loden, PE, PMP, MBA is Principal Consultant of Compass Management Consulting LLC.  With over 30 years of experience in the engineering, architecture, and environmental consulting industry, Mary is an effective leader, trainer, consultant, and project manager. She has trained and developed systems for project managers in firms of all sizes.  Mary also enjoys mentoring the next generation of project managers, teaching project management at several colleges in the region.

Course Format
Take this course from the comfort of your home or office! This course is offered remotely with scheduled (live) Zoom sessions.  

Participants will explore how analytics touches their professional lives in many ways and how an analytic lens enriches our understanding (and enjoyment) of business, economics, science, sports, culture, public policy and current events.

Participants will learn the basic principles of data science and see how the application of those principles improves decision-making within their organization. We will review widely-used analysis methods with an emphasis on concepts and real-world application over mathematical formulae. Students will sharpen their critical eye and instill analytic/quantitative reasoning.

The Data Analytics Essentials program will include a combination of class lecture and group discussion. Content will be reinforced with case studies, workplace experiences and news events.

This program will demystify fancy-sounding terms and prepare business/public sector generalists for more productive collaboration with analytics teams in their workplace. We will also have some fun in the process!

Target Audience
Business/public sector generalists, across industries, who work closely with Analytics teams. Professionals coming from all disciplines – Finance, Sales, Marketing, CRM, Project Management, Product Development, Policy Analysis, etc. If you are analytical and curious and would like a deeper understanding of the foundational concepts and principles behind data analytics, this program is for you. This course also serves aspiring analytics professionals seeking initial exposure through an intro-level course. 

Course Format
Take this course from the comfort of your home or office! This course is offered remotely with scheduled (live) Zoom sessions. 

Attention Employers: This Training is Eligible for Reimbursement!
Course ID 1134702. Click here for eligibility and application process information. 

All organizations need to have an overall business strategy that aligns their vision and mission, critical success factors, operating principles, company objectives, department goals and individual responsibilities. In this session, attendees will create an operations management strategy by using a proven 6 step process to identify current business conditions and company needs, analyze internal and external factors impacting their business, formulate a relevant operations management strategy, and create a process for its implementation.

Course Format
Take this course from the comfort of your home or office! This course is offered remotely using Zoom. Zoom guidance and instructions will be provided prior to the start of class.