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Management
Manage Like a Coach (WGB156-62)
with Polly Goddard
Date: Thursday, 9/30/21, 1 session
Time: 10-11:30am
Format: Remove/Live Streaming via Zoom
Course Description:
Traditional management skills typically rely on directing, solving, and telling while managing like a coach delves into exploring possibilities, creating open communication channels, challenging assumptions, partnering, and supporting long-term growth which benefits both the employee and the organization. Shifting into coaching mode while managing people can help empower employees, encourage solution-minded engagement, and create more effective relationships that will allow managers to better leverage skills, knowledge and abilities. Whether you’re hoping to become a manager or are a new or seasoned manager, coaching is a great skill to add to your tool-kit. It is also a really helpful skill in non-management situations.
Who Should Attend?
This is a great program for anyone responsible for managing a team or anyone who is looking to hone their communication and team building skills.
About the Instructor:
With over 15 years of experience employing coaching principles and over 25 years in training and development, certified professional coach Polly Goddard has honed her skills in engaging individuals, leaders, managers and teams in a development process that drives forward momentum through coaching and/or consulting. Polly’s ability to create connections with people across a variety of demographics allows clients to identify opportunities and/or challenges and address them to increase awareness, enhance outcomes, and engage in development toward greater satisfaction.
Valuing Diversity and Relationship Management (WPG566-62)
with Angela Callahan
Date: Thursday, 9/30/21, 1 session
Time: 3-4:30pm
Format: Remote/Live Stream via Zoom
Course Description:
Valuing diversity and relationship redesign is necessary for long-term sustainable organizational change. This 90 minute session will provide an opportunity for interactive self- discovery and group dialogue about differences, similarities and establishing alliances. Some topics for discussion include:
- Personal Style Differences
- Navigating Workplace Interactions
- Creating Alliances
- Communicating Across Different Generations
- Diverse Descriptors
Who Should Attend?
This is an ideal program for a wide audience, but especially for anyone who works with or on a team. It's essential for everyone to recognize their own unconscious biases and how they can impact how we relate to others in the workplace and in our personal lives.
About the Instructor:
Dr. Angela Callahan-Crutchfield has a unique blend of human capital and organizational insight, people skills and tactical know-how that combine for delivery of exceptional personal coaching, training program design & delivery, and business consultation. Callahan is a Subject Matter Expert in Organizational Leadership, Diversity & Inclusion, Talent and Organizational Development. For over 20 years. Dr. Callahan has helped thousands of people achieve higher levels of success in the areas of human resource management, leadership, presentation skills, time management, goal setting, technical skills, communication skills, change management and more.
Project Management Essentials (WPG029-62)
with Frank Hughes
Date: Fridays, 10/01/21-10/08/21, 2 sessions
Time: 9am-3:30pm with a 30 minute lunch break
Format: In Person
Location: Hyannis Center 540 Main Street, Hyannis
Course Description:
Effectively managing multiple projects, resources, and budgets is critical in today's global business environment. This Project Management course, held over two weeks, will allow you to take a deep dive into the roles and responsibilities of the project manager, examining project management in theory as well as in practice. This course offers a practical approach to managing projects, without requiring any previous project management experience. Participants will focus on organizing, planning, and controlling the deliverables of the project using good practices.
This course will examine project management roles, the project lifecycle, and various techniques of work planning, control, and evaluation to achieve project management objectives using system tools and project management philosophies.
Who Should Attend?
This is a great program for those who are responsible for managing multiple projects or anyone who works in a fast-paced environment and is looking to become more organized and effective in their work.
About the Instructor:
Frank Hughes, Jr. is a Six Sigma Black Belt project manager who is currently the Director of Client Services and Academic Computing at Massasoit Community College. Frank has worked at some of the largest companies in the world, including State Street Corp and British Telecom, with stops at Curry College and Convention Data Services along the way. While at BT and CDS, Frank developed his simple and straightforward project management philosophy of Design / Implement / Accept which follows a project and its team from beginning to middle to end. Frank believes strongly in Good Practice and Good Process to develop strong products and services.
In Frank’s spare time he can be seen on stage on Cape Cod, and when not on stage Frank likes to write, having published several novels and short stories.
SHRM Essentials Program (WPG051-62)
with Kimberly Matthews
Date: Tuesdays, 10/5/21-11/2/21, 5 sessions
Time: 6-9pm
Format: Remote/Live Streaming via Zoom
Course Description:
The SHRM Essentials program gives students an overview of essential topics and issues within HR so they can more effectively manage the challenging issues and situations they are faced with on the job.
This program was developed by SHRM, the world’s largest HR association and leading advocate for HR professionals. The SHRM Essentials of Human Resources is the first level HR program to incorporate components of the SHRM BoCK and provide insight into the standards for knowledge, strategies and competencies.
Course materials/books are included with the cost of this program.
Who Should Attend?
This program is ideal for small business owners, those who are new to human resources, and/or any manager or professional with HR responsibilities.
About the Instructor:
With over twenty years of experience in business, including training and development, Kimberly Matthews is well versed with the Society of Human Resource Management (SHRM) Learning System and certification exam preparation course. Kimberly currently holds a Senior Certified Professional designation from SHRM.
She has amassed a great deal of on-line facilitation experience in her career as a Training and Development Manager at Marriott International hosting virtual classrooms across the continental United States to a diverse audience of Gen X, Gen Y and millennials. She also has acquired extensive experience in adult education at the community college level.
High Impact Negotiations and Conflict Resolution (WPG296-62)
with Rich Weissman
Date: Thursday, 10/7/21, 1 session
Time: 9am-12pm
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis
Course Description:
When do you negotiate? Always! Negotiation is an underutilized, yet critical business skill that lies dormant within most organizations. Many employees, including management, are uncomfortable with negotiation and may be unaware of how that is impacting their own job performance, as well as the overall performance of their organizations.
Who Should Attend?
This session prepares attendees to hone their personal negotiating style and skills, as well as identify and defend against the negotiating techniques that may be used against them by suppliers, customers and co-workers.
About the Instructor:
Rich Weissman is an experienced supply chain management practitioner and educator. He works with businesses to build scalable and sustainable supply chain strategies. His focus includes strategic sourcing, sales and operations planning, process improvement, and sales and customer service management. Weissman teaches operations and supply chain management, strategy and policy, entrepreneurship, and managerial economics at the graduate and undergraduate levels, and writes and speaks extensively on issues impacting the global supply chain. He has more than twenty-five years of hands-on experience in procurement and supply chain management for Boston area manufacturing and service companies. He is past president of the Purchasing Management Association of Boston (ISM-GB) and the recipient of the Harry J. Graham Memorial Award, the highest honor bestowed by the Association. Weissman earned an MS in Management from Lesley University and a BA in Economics from Rutgers University.
Building Customer Relationships (WPG597-62)
with Dianne Klayman
Date: Thursday, 10/14/21-10/21/21, 2 sessions
Time: 9am-1pm
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis
Course Description:
This workshop shows you the principles and practices of moving from being just a service provider to becoming a trusted advisor and a highly valued business partner. Learn proven skills for navigating critical conversations aligned with client business goals and maintaining positive communication with a consultative mindset.
Program Objectives:
- Navigate critical conversations for mutual benefit
- Know the process for gaining trusted advisor status
- Craft compelling messages that inspire and influence
- Recognize personality types to adapt your communication style
Who Should Attend?
This program is designed for those who wish to move from a one-and-done service and sales mindset, to one which creates returning business through relationship building and commitment to your client and customer needs.
About the Instructor:
Dianne Klayman has over 25 years’ experience in leadership and organizational development assessing departmental needs; designing and delivering various programs in both the public and private sectors.
Dianne holds a BA in Education from the University of Massachusetts as well as a MSW from Boston College School of Social Work; certifications as a Myers-Briggs Type Instrument, Leadership 2000 and Situational Leadership Instructor; and in addition, Dianne is a Mass certified meditator and continued to advance her training in this area by attending Harvard University’s Program on Negotiation.
Create a Strategic Leadership Mindset (WPG401-64)
with Rich Weissman
Date: Tuesday and Thursday, 10/19/21-10/21/21, 2 sessions
Time: 9-10:30 am
Format: Remote/Virtual streaming via Zoom
Course Description:
Leaders who employ strategic thinking are better able to meet the needs of their organizations. In this program, participants will learn the progression from an operations mindset to a strategic one and how to implement a strategic plan. Participants will explore the link between the leadership mindset and the organizational culture. When aligned, the leader creates more buy-in, motivates both their managers and their front-line employees, and leverages teams and individuals in order to increase the profitability and efficiency of the organization.
Who Should Attend?
This program is for leaders and small business owners who are ready to shift to a strategic mindset resulting in increased success within their organization.
About the Instructor:
Rich Weissman is an experienced supply chain management practitioner and educator. He works with businesses to build scalable and sustainable supply chain strategies. His focus includes strategic sourcing, sales and operations planning, process improvement, and sales and customer service management. Weissman teaches operations and supply chain management, strategy and policy, entrepreneurship, and managerial economics at the graduate and undergraduate levels, and writes and speaks extensively on issues impacting the global supply chain. He has more than twenty-five years of hands-on experience in procurement and supply chain management for Boston area manufacturing and service companies. He is past president of the Purchasing Management Association of Boston (ISM-GB) and the recipient of the Harry J. Graham Memorial Award, the highest honor bestowed by the Association. Weissman earned an MS in Management from Lesley University and a BA in Economics from Rutgers University.
How to Run Effective Meetings (WPG571-62)
with Dianne Klayman
Date: Tuesday, 10/19/21
Time: 1-5pm
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis
Course Description:
How to Run Effective Meetings is designed to maximize the efficiency and productivity of participant’s meetings by understanding the 7 reasons meetings fail and learning how to manage them.
Course Objectives:
- Identify the top 7 reasons meetings fail
- Learn how to set an effective meeting agenda
- Select the “right” participants
- Determine the best meeting time & locations
- Delegate meeting roles and responsibilities
- Learn ways to conduct and structure the meeting
Who Should Attend?
If your goal is to run engaging, productive and outcome driven meetings, this program is for you!
About the Instructor:
Dianne Klayman has over 25 years’ experience in leadership and organizational development assessing departmental needs; designing and delivering various programs in both the public and private sectors.
Dianne holds a BA in Education from the University of Massachusetts as well as a MSW from Boston College School of Social Work; certifications as a Myers-Briggs Type Instrument, Leadership 2000 and Situational Leadership Instructor; and in addition, Dianne is a Mass certified meditator and continued to advance her training in this area by attending Harvard University’s Program on Negotiation.