We encounter difficult people in various places – at work, at the grocery store, at school, everywhere. At times, we are difficult ourselves. When difficult behavior arises, performance, morale, and relationships are negatively impacted. This course will give you the proper tools to deal with difficult people effectively. Additional learning points will include:

• Understand what makes people difficult
• Identify and examine your role in the behavior
• Build better relationships

Who Should Attend?
This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals.  

About the Instructor:
For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies. 

Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.

Course Format: 
This course is offered via Zoom. 

Questions?
Contact Elaine Brown at ebrown@capecod.edu or 508-375-5017.

This three-hour training program is designed to fulfill the bloodborne pathogen and infection control requirements for licensure or registration as a funeral director, embalmer, apprentice, or assistant. The course fully complies with all Occupational Safety and Health Administration (OSHA) standards pertaining to bloodborne pathogens in operatory and clinical settings.

Distinctively tailored to the funeral service profession, this course offers specialized instruction that exceeds the scope of generic bloodborne pathogen training commonly available to licensees and candidates. Its curriculum addresses the specific occupational risks faced in post-mortem environments while maintaining relevance to infection control practices in anti-mortem care.

Key topics include regulatory guidelines, standard and universal precautions, components of an effective infection control program, methods for preventing transmission, personal hygiene protocols, appropriate use of personal protective equipment (PPE), and a detailed overview of relevant infectious agents.

Course Format:
This course is offered using Zoom. 

Questions?
Contact Elaine Brown, Program Coordinator, at 508-375-5017 or ebrown@capecod.edu.