We encounter difficult people in various places – at work, at the grocery store, at school, everywhere. At times, we are difficult ourselves. When difficult behavior arises, performance, morale, and relationships are negatively impacted. This course will give you the proper tools to deal with difficult people effectively. Additional learning points will include:

• Understand what makes people difficult
• Identify and examine your role in the behavior
• Build better relationships

Who Should Attend?
This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals.  

About the Instructor:
For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies. 

Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.

Course Format: 
This course is offered via Zoom. 

Questions?
Contact Elaine Brown at ebrown@capecod.edu or 508-375-5017.

A training in suicide alertness skills to help people ask about suicide directly, connect others to life-saving resources and keep them safe until those resources take over. Industry Certificate will be awarded upon completion of session.

Date: Thursday, December 11, 2025, from 12 noon - 4:00pm

Class Format: 4 hours (in person)

Location: Cape Cod Community College, Hyannis Center, 540 Main St. Hyannis

The Cape and Islands Suicide Prevention Coalition has partnered with Cape Cod Community College and Cape & Island District Attorney's Office  to offer QPR, safeTALK, Mental Health First Aid, Sudden Death Postvention, and ASIST training programs that provide our communities with the necessary information and tools to raise awareness, educate, and increase action to reduce suicides.

Questions: Contact Val Duffy, Administrative Asst. at vduffy@capecod.edu or 508-375-5018

Behavior-Based Safety (BBS) is essentially a behavioral intervention aiming to provide employees with effective feedback, reinforcement, and recognition of hazards. These hazards are not uncommon and can be found in many settings. 

This program helps improve safety conditions in the workplace and the recognition of other hazards present both in the workplace and potentially a home. The program is meant to educate and increase situational awareness of the employees based on hazard observations and unsafe behavioral observations. 

Training will cover:

• The importance of creating a team that will initiate the BBS program.        
• Listing behaviors that are deemed unsafe.         
• Understanding and recognizing common but not well know hazards or potential hazards        
• The importance of creating a BBS and hazard recognition checklist.        
• Determine a system that can account for hazards both in the workplace and for remote or traveling employees and the environments they may encounter.        
• Teaching and conducting behavioral observations in a workplace but also teaching what may constitute hazards in other settings remote from a fixed work environment.         
• How to provide appropriate feedback depending on the behavior of the employees or how to address hazards once found in all settings.        
• Use the data gathered from observing employees and make necessary changes.        
• Using basic recognition techniques and mitigation skills to address and resolve common hazards        
• Creating a system to report hazards both in and out of a normal work environment.        
• Encourage employees to set achievable goals for both behavior based corrections and hazard corrections in all workplace environments

Course format:
This course is offered in-person.

Questions?
Contact Elaine Brown, Program Coordinator at ebrown@capecod.edu or 508-375-5017.

An Introduction to Outboard Systems
Start a New Career in Marine Technology

The Center for Community and Professional Education at Cape Cod Community College is offering a Marine Technician/Mechanic Training Program, in partnership with Yamaha Motor University, to meet the demands of the booming Massachusetts boating industry!

This Yamaha Introduction to Outboard Systems course covers all components and functions of an outboard engine and is designed to be an entry-level course for students desiring to pursue careers with Yamaha Outboard dealers on Cape Cod and beyond. The focus is on basic outboard systems and maintenance to prepare you for a variety of positions including Marine Technicians, Sales, Parts and Administrative roles. It is primarily lecture with some hands-on experiences. The on-site, online portion includes quizzes and exams administered by Yamaha Marine University. Upon completion, you will receive a certificate from Yamaha that allows you to pursue their next level training once employed by a Yamaha dealer.

Students will also participate in an OSHA 10 Safety Program to improve classroom safety while earning this additional certification.

In addition, 1B and 3A Hoisting Engineer Training will be available to interested students as a separate enrollment opportunity.

An Introduction to Outboard Systems is limited to a maximum of 10 students.

Who Should Take This Program
This 100-hour program is for entry-level participants with little or no experience in the field. Previous experience is desirable but not required. Interested participants should have a high school diploma/equivalent or 1-3 years' experience in the field.

This program is not designed for do-it-yourself home repair, but for those looking for a career path entry level program in the recreational marine industry with a focus on Yamaha Outboard products.

What to Expect
This in-person program includes classroom instruction, onsite technical instruction, and online instruction. Students will receive career coaching, curriculum support, as well as hands-on training. 

Program Timeline:

• Marine Technician Certification Training will run three nights per week beginning 1/5/2026 on Mon./Wed./Thu., from 6-9pm.
• OSHA 10 Certification Program will run twice weekly during the first two weeks of the program on Wed./Thu., 1/7, 1/8, 1/14 & 1/15/2026, from 6-8:30pm.
• Hoisting Engineer Prelicensing Program (Earn 1B & 3A) is available for students who choose to enroll on Sat.,1/31/2026, from 8am - 4:30pm. (Requires seperate registration.)

Class Format
This program is held in person at the Marine Technology Lab at Cape Cod Community College.

Payment plans are available with $500 down. Please let us know if you have additional financial needs.

Questions?
Contact Curt Ainsworth, Marine Technology Coordinator/Instructor, at 774.330.4606 or email cainsworth@capecod.edu.

Join us to learn more about our 40-Hour Real Estate Salesperson Exam Prep Course starting on January 6, 2026, and meet our instructor, Dave Harris. Find out more about available scholarships as well! 

Massachusetts requires 40 hours of pre-license training prior to the real estate salesperson exam. Our course prepares students for the license exam. It is approved by the MA Board of Registration for fulfilling its licensing requirements. 

Course Format:
In-person at the Cape Cod Community College, Hyannis Center. 

Questions?
Contact Elaine Brown, Program Coordinator, at ebrown@capecod.edu or 508-375-5017. 

Minimize exposure to hazardous conditions, be in compliance with Federal and State laws, and reduce your organizations liability exposure. This OSHA 10 safety training is designed for entry-level workers in the trades and is beneficial to ensure individuals are following the correct guidelines for on the job safety. 

Format:This program is offered in person.

Questions: Contact Elaine Brown at ebrown@capecod.edu or 508-375-5017. 

Date: January 8, 2026, from 9:00am - 12:30pm

A training in suicide alertness skills to help people ask about suicide directly, connect others to life-saving resources and keep them safe until those resources take over. Industry Certificate will be awarded upon completion of session.

Class Format: 4 hours (in person)

Location: Nantucket, Public Safety Facility

The Cape and Islands Suicide Prevention Coalition has partnered with Cape Cod Community College and Cape & Island District Attorney's Office  to offer QPR, safeTALK, Mental Health First Aid, Sudden Death Postvention, and ASIST training programs that provide our communities with the necessary information and tools to raise awareness, educate, and increase action to reduce suicides.

Questions: Contact Val Duffy, Administrative Asst. at vduffy@capecod.edu or 508-375-5018

**This program is open for registration**

Although it shows as 'Add to Wait List', we are actively taking registrations. To enroll, please add yourself to the waitlist and we will reach out to you, or register by calling 508.375.5013. You can also reach us by email at workforce@capecod.edu.  

This introductory 24-hour (actual hours may vary depending on number of students) fiber optic technician course is designed for anyone interested in becoming a Certified Fiber Optic Technician. This Fiber Optic Training combines theory and 85% hands-on activities to prepare the student to take the CFOT (Certified Fiber Optic Technician) test that is sanctioned by the FOA (Fiber Optic Association) and given and graded the final class day.

This course also introduces the student to industry standards governing FTTD (Fiber To The Desk), FTTH (Fiber To The Home), and Distribution Cabling. Students will learn how to identify fiber types, recognize various connectors used in fiber installation; and install, terminate, splice, and properly test installed fiber cable to existing standards. This program explores the history and future of fiber optics and fiber optics capabilities, and basic testing and troubleshooting. Anyone interested in becoming a Certified Fiber Optic Technician should attend this class.

Note: 

1. This program runs Monday & Tuesday, 8am - 5pm, and Wednesday, 8am - 12pm.
2. The student must pass both the written and hands-on exams to successfully pass this course.

Certified Fiber Optics Programs are offered in partnership with BDI Datalynk. 

Course Format
In-person (on campus) at the Cape Cod Community College, Hyannis Center location, 540 Main St., Hyannis. 

*Waitlist Status - Seats are available! Please call 508-375-5013 with questions.