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The Center for Corporate and Professional Education

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Customer Relations/Service

Valuing Differences


with Dianne Klayman

Calendar Oct 13, 2022 at 9 am

The Valuing Differences program is designed to provide participants with a practical skill set that will help them lead the way in creating a positive and welcoming culture for all staff/customers and volunteers. This training will introduce participants to cultural norms and communication styles from around the world giving them the ability to manage a diverse workforce and provide stellar customer service in a global industry. This program will also help managers to understand and apply harassment policies, recognize behaviors associated with sexual harassment, discrimination & bullying, as well as understand their role as manager in creating an environment which supports every employee being treated with dignity and respect. Participants will also learn specific actions they can take to help keep themselves and their organization out of court.

Course Format
This course is offered in person. All programs with in-person (on campus) classroom instruction at Cape Cod Community College require students to provide proof of COVID-19 vaccination prior to participation. 

Managing Conflict and Confrontation (WPG229-64)


with Monet Viens

Calendar Oct 14, 2022 at 11 am

Many of us intentionally avoid conflict; however, sometimes, this can be more damaging than the conflict itself. In fact, conflict, within reason, can be healthy. This course provides an overview of how to manage conflict and strengthen relationships successfully. Additional learning points will include:

  • Emotional balance
  • Different personality types
  • Communicating in a proficient, productive, and professional manner

Who Should Attend? 

This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success.

Class format: 
Take this course from the comfort of your home or office! This course is offered remotely with scheduled (live) Zoom sessions. 

About the Instructor:

For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies.

Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.


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