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The Center for Corporate and Professional Education



Customer Relations/Service

Human Resource Management Principles for HR Professionals (WPG492-68)

$199

with Monet Viens

Calendar Jul 20, 2021 at 6 pm, runs for 2 weeks

This course has been developed for new HR professionals and supervisors and managers with HR responsibilities.

Learn the many diverse components of successful Human Resources management, from legal hassles to interpersonal disputes and benefits to compensation issues. Topics include:

  • HR Law update 2020-2021
  • How to clearly communicate employee benefits
  • How to identify and prevent workplace harassment including sexual harassment
  • HR electronic record keeping
  • Effective interviews to hire the right people

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the first session. 

Essential Skills for the New and Emerging Manager (WGB155-62)

$299

with Rich Weissman

Calendar Sep 16, 2021 at 9 am, runs for 3 weeks

Date: Thursdays, 9/16/21-9/30/21
Time: 9am-12pm
Format: This class is offered in a hybrid format. The sessions on 9/16 and 9/30 will be held in person in Hyannis while the 9/23 session will take place LIVE via Zoom with the instructor from 9a-12p. The Hyannis Center is located at 540 Main Street, Hyannis. 

Course Description:

In the New and Emerging Manager Program, students will analyze the traditional and leading-edge fundamentals of management and develop and hone a personal management style that best suits them and their company. Students will explore the differences and similarities of managing and leading, identify issues around employee motivation and employee development, improve the use of teams and teamwork, enhance communication, and explore diversity, cultural, and generational issues in the workplace. By the end of this session students will not only be better managers, but a more valuable employee that will be appreciated by their own management team.

Who Should Attend?

This is a great program for someone looking to become a manager or for someone who just received a promotion to a management level position. This course is also ideal for employers who may be looking to promote a new manager on their team. 

About the Instructor:

Rich Weissman is an experienced supply chain management practitioner and educator. He works with businesses to build scalable and sustainable supply chain strategies. His focus includes strategic sourcing, sales and operations planning, process improvement, and sales and customer service management. Weissman teaches operations and supply chain management, strategy and policy, entrepreneurship, and managerial economics at the graduate and undergraduate levels, and writes and speaks extensively on issues impacting the global supply chain. He has more than twenty-five years of hands-on experience in procurement and supply chain management for Boston area manufacturing and service companies. He is past president of the Purchasing Management Association of Boston (ISM-GB) and the recipient of the Harry J. Graham Memorial Award, the highest honor bestowed by the Association. Weissman earned an MS in Management from Lesley University and a BA in Economics from Rutgers University.

Digital Marketing: Planning is Everything (WPG565-62)

$59

with Deb Goeschel

Calendar Sep 23, 2021 at 10 am

Date: Thursday 9/23/21, 1 session
Time: 10-11:30am
Format: Remote/Live Stream via Zoom

Course Description:

Learn how to create and use an Editorial/Content Calendar to move from chaos to strategy … and save time and reduce stress while successfully executing your digital marketing plan. This class will cover the basics of how to create and schedule compelling creative content using a variety of digital marketing platforms. 

Who Should Attend?

This is an ideal class for anyone working in marketing or sales, and/or those who want to promote themself or their business online. 

About the Instructor:

With 20 years of marketing and communication experience behind her and an extensive creative background — writing, editing, acting, photography, yoga, and graphic and web design — Deb Goeschel brings a unique and intuitive perspective to brand messaging, marketing strategy, and content creation. As Owner & Creative Director of Message Artist, a branding and marketing communications agency, Deb serves small and mid-sized businesses, nonprofits, and business and self-help authors to provide stellar branding, compelling content, and effective marketing solutions.

Managing Like a Coach (WGB156-62)

$59

with Polly Goddard

Calendar Sep 30, 2021 at 10 am

Date: Thursday, 9/30/21, 1 session
Time: 10-11:30am
Format: Remove/Live Streaming via Zoom 

Course Description:

Traditional management skills typically rely on directing, solving, and telling while managing like a coach delves into exploring possibilities, creating open communication channels, challenging assumptions, partnering, and supporting long-term growth which benefits both the employee and the organization. Shifting into coaching mode while managing people can help empower employees, encourage solution-minded engagement, and create more effective relationships that will allow managers to better leverage skills, knowledge and abilities. Whether you’re hoping to become a manager or are a new or seasoned manager, coaching is a great skill to add to your tool-kit. It is also a really helpful skill in non-management situations.

Who Should Attend?

This is a great program for anyone responsible for managing a team or anyone who is looking to hone their communication and team building skills. 

About the Instructor:

With over 15 years of experience employing coaching principles and over 25 years in training and development, certified professional coach Polly Goddard has honed her skills in engaging individuals, leaders, managers and teams in a development process that drives forward momentum through coaching and/or consulting. Polly’s ability to create connections with people across a variety of demographics allows clients to identify opportunities and/or challenges and address them to increase awareness, enhance outcomes, and engage in development toward greater satisfaction.

Build a Culture of Continuous Improvement for Business Success (WPG577-62)

$99

with Rich Weissman

Calendar Nov 4, 2021 at 9 am

Date: Wednesday, 10/13/21, 1 session
Time: 9am-3pm (:60 break for lunch)
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis

Course Description:

All employees at an organization must have a clear understanding of the concepts of continuous improvement, the connection to the organization's strategy, their roles, and the impact continuous improvement has on future business success. A successful culture of continuous improvement begins with company leadership and permeates throughout all levels of the organization, empowering employees to participate in process improvements that impact operations, customer service and financial performance. In this session, students will learn how to evaluate existing roadblocks to efficiency and explore how to implement practical actions.

Who Should Attend?

Small business owners, managers and employees interested inlearning about process improvements and how each individual roll has a direct impact on the performance and success of a company.

About the Instructor:

Rich Weissman is an experienced supply chain management practitioner and educator. He works with businesses to build scalable and sustainable supply chain strategies. His focus includes strategic sourcing, sales and operations planning, process improvement, and sales and customer service management. Weissman teaches operations and supply chain management, strategy and policy, entrepreneurship, and managerial economics at the graduate and undergraduate levels, and writes and speaks extensively on issues impacting the global supply chain. He has more than twenty-five years of hands-on experience in procurement and supply chain management for Boston area manufacturing and service companies. He is past president of the Purchasing Management Association of Boston (ISM-GB) and the recipient of the Harry J. Graham Memorial Award, the highest honor bestowed by the Association. Weissman earned an MS in Management from Lesley University and a BA in Economics from Rutgers University.

 

Mastering the Art of Communication (WPG576-62)

$99

with Dianne Klayman

Calendar Nov 11, 2021 at 9 am

Date: Tuesday, 11/2/21, 1 session
Time: 9am-1pm
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis

Course Description:

The two words 'information' and 'communication' are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through. Sydney J. Harris

Effective communication is about more than just exchanging information. It is about understanding the emotion and intentions behind the information. It is about being able to clearly convey a message. It is about listening to your clients or customers in a way that gains the full meaning of what is being said, builds trust, and makes the other person feel heard and understood. 

Course Objectives:

  • Understand the six stages involved in the communication process
  • Learn how and why communication fails
  • Identify 3 learning style preferences
  • Recognize your audience in terms of how they learn and communicate
  • Adjust your communication style to communicate with different learning and communication styles
  • Maximize your ability to be an effective listener
  • Know the 3 basic types of questions and how to choose the right one based upon the situation
  • Understand how to communicate in a group setting so all preferences hear the same message  

Who Should Attend?

This course is designed to help participants maximize their ability to communicate effectively and help others to do the same.

About the Instructor:

Dianne Klayman has over 25 years’ experience in leadership and organizational development assessing departmental needs; designing and delivering various programs in both the public and private sectors. 

Dianne holds a BA in Education from the University of Massachusetts as well as a MSW from Boston College School of Social Work; certifications as a Myers-Briggs Type Instrument, Leadership 2000 and Situational Leadership Instructor; and in addition, Dianne is a Mass certified meditator and continued to advance her training in this area by attending Harvard University’s Program on Negotiation.

Building Trust and Credibility (WPG568-62)

$59

with Polly Goddard

Calendar Nov 18, 2021 at 10 am

Date: Thursday, 11/18/21, 1 session
Time: 10-11:30am
Format: Live Streaming via Zoom 

Course Description:

When people trust you, there is a greater level of engagement, confidence, motivation, connection, and loyalty, among other things. It is far easier to maintain trust than to rebuild it.

We will explore how to build and maintain trust with your team, partner, family etc. through the 4 Cs of trust as well as ways to earn it back if it’s lost. We will also dig into what it means to be credible and how to boost your credibility with some simple practices. 

Who Should Attend?

This class is beneficial for both personal and professional applications.

About the Instructor:

With over 15 years of experience employing coaching principles and over 25 years in training and development, certified professional coach Polly Goddard has honed her skills in engaging individuals, leaders, managers and teams in a development process that drives forward momentum through coaching and/or consulting. Polly’s ability to create connections with people across a variety of demographics allows clients to identify opportunities and/or challenges and address them to increase awareness, enhance outcomes, and engage in development toward greater satisfaction.

 





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