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The Center for Corporate and Professional Education



Customer Relations/Service

Crash Course in Human Resource Management for HR Professionals (WPG492-66)

$199

with Monet Viens

Calendar Jan 26, 2021 at 6 pm, runs for 2 weeks

This course has been developed for new HR professionals and supervisors and managers with HR responsibilities.

Learn the many diverse components of successful Human Resources management, from legal hassles to interpersonal disputes and benefits to compensation issues. Topics include:

  • HR Law update 2020-2021
  • How to clearly communicate employee benefits
  • How to identify and prevent workplace harassment including sexual harassment
  • HR electronic record keeping
  • Effective interviews to hire the right people

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the first session. 

Senior Leadership Strategies in Today's Workplace (WPG369-62)

$1,200

with Rich Weissman

Calendar Feb 2, 2021 at 9 am, runs for 4 weeks

Employer Grant Funds Available! If you would like to find out if your employer is eligible to send their employees at no-cost (highly likely), contact Danielle Dupuis, Program Coordinator, at ddupuis@capecod.edu prior to registering for this program. 

Today's complex business environment calls for a new approach to leadership. Although traditional roles are still woven into the way people work, leaders must now think as a visionary, coach and catalyst. 

This 24-hour intensive eight-session program will provide leaders and executives with the practical skills needed to enhance their leadership style and provide participants with insights into their own problem solving, decision making, conflict resolution, teamwork, and communication skills.

The Senior Leadership Program will focus on the following core topics:

  • Define strategic leadership mindset and its benefits and difficulties, understand the difference between an operational and strategic mindset, and understand your own organization’s culture, identifying gaps and learning strategies to narrow those gaps.
  • Understand the stages of change and transition using the William Bridges and Fischer models, learn the different types of plans required to implement change, and apply the change and planning models to a current or upcoming change in your organization.
  • Review the four DISC styles and how they affect communication, learn the differences in generational mindsets and the impact on communication, and apply DISC and generational mindsets to practical situations.
  • Understand the importance of negotiation and conflict management, learn the steps of effective negotiation, and learn how to develop negotiation and conflict management skills in your staff.
  • Learn how an engaged multigenerational workforce affects your attraction and retention strategy, learn the succession planning process, and apply attraction and succession planning strategies to your organization.

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the start of the course. 

Will run

Customer-First Service & Sales Academy (WGB109-66)

$600

with Jen Vondenbrink

Calendar Feb 2, 2021 at 1 pm, runs for 4 weeks

Employer Grant Funds Available! If you would like to find out if your employer is eligible to send their employees at no-cost (highly likely), contact Danielle Dupuis, Program Coordinator, at ddupuis@capecod.edu prior to registering for this program. 

This 24-hour intensive eight-session program will train employees, particularly those in customer-service and sales related roles within the organization, highlighting best practices to show why service is so important in today’s business environment. Participants will learn why sales and service are interconnected, bringing all program concepts together, which will allow employees to assist with building action plans for their teams.

Customer-First Service and Sales Academy will focus on the following core topics:

  • Understanding the psychology of buying and why people buy to set the stage for customer-first service and sales including the role of trust and the process individuals go through when making a purchase decision
  • Shaping customer expectations including the stages of the customer experience, and the importance of empathy, respect, and timeliness to the customer experience
  • Providing extraordinary service in the digital age, including how the blended customer experience impacts current and future sales
  • Learning to handle situations that negatively impact the customer experience, whether through sales or service, and how to become more proactive rather than reactive around handling customer complaints and negative reviews
  • Translating online customers into in-person sales, as well as the customer-first approach and the vital connection between both online and in-person sales

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the start of the course.

Bloodborne Pathogens and Infection Control for the Tattoo and Piercing Artist (WHN148-66)

$99

with Dan Shea

Calendar Feb 3, 2021 at 3 pm

This course satisfies all OSHA standards for bloodborne pathogens and infection control in a tattoo or piercing parlor. This course is unique in providing workplace specific bloodborne pathogen training, differentiating it from generalized courses in BBP typically available to professionals.

Although this course is specialized to meet or exceed the certification needs of those working in a tattoo, piercing or electrology setting, all content is relevant and pertinent to all professions working with or around infectious agents.

The course covers: guidelines, precautions, infection control program elements, preventing transmission, hygiene, PPE use, and an in-depth approach to infectious agents.

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the start of the course. 

Facebook and Instagram for Small Business (WIT333-66)

$79

with Tricia White

Calendar Feb 5, 2021 at 10 am, runs for 4 weeks

In this program, you will learn how to effectively use two of the largest social media platforms to help elevate your business’ profile, engage with new and existing customers, and take your marketing plan to the next level.

Learn the latest tips, tricks and best practices for marketing your business using Facebook and Instagram, including how to help your business and brand stand out from the clutter. This program will also offer time for a question and answer working session with the instructor, so bring your questions, problems and challenges and leave with workable solutions!

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided in advance of the first session. 

Adobe Forms (WIT330-66)

$59

with Patricia Allen

Calendar Feb 19, 2021 at 10 am

Get best practices and learn tips and tricks for creating and distributing documents using Adobe Forms. Learn to develop a variety of fillable and interactive form templates from scratch in Adobe, including how to add fields, buttons, formulas and other data. This program is ideal for those who are part of a team and are currently working independently and/or in a remote environment.

This course is offered in a remote learning capacity. Zoom guidance and instruction will be provided in advance of the session. 

At Your Service: Skills Training for the Modern-Day Customer Service Professional (WGB457-66)

$99
Calendar Mar 1, 2021 at 4 pm, runs for 5 weeks

This course is designed for the person who is client focused and wants to excel in the service they provide. In the past, customer service was not viewed as a valuable skill or an asset that can really impact a company’s success. In our modern world living with new limitations, skilled Customer Service Professionals are not only in demand, but an ESSENTIAL part of our society.

As important as our first-responders, educators, and other skilled workers; Customer Service Professionals make up the front line workforce. This course is designed to teach todays’ worker skills to provide superior customer service. As Zappo’s founder Tony Hsieh said: "Customer service shouldn't just be a department; it should be the entire company." That applies to employees, from the president to the entry level worker.

LEARNING OUTCOMES FROM THIS PROGRAM INCLUDE: 

  • An understanding of what customer service involves
  • A knowledge of customer service culture
  • Basic customer communication skills
  • Knowledge of customer service and behavior
  • Skills for handling customer problems
  • Skills for managing personal stress and time while serving customers
  • Skills to enhance customer relationships
  • The importance of customer service in a customer-oriented business or organization
  • Analyze the attributes necessary to provide excellent customer service
  • Assess customer needs and effectively utilize good customer service skills to achieve customer satisfaction
  • Apply effective communication skills in a customer service setting
  • Recognize and describe how to deal with difficult customers
  • Evaluate the effectiveness of various customer service techniques

This is an online program with two scheduled launch and wrap up sessions via Zoom. Zoom guidance and instructions will be provided in advance of the first session. 

ServSafe Certification (WGB040-66)

$199
Calendar Mar 1, 2021 at 4 pm, runs for 2 weeks

This course is designed for the initial certification of food service managers. This accredited program will prepare you for the ServSafe exam. Exam administered on the last day of class.

This course is offered in a hybrid format. The first session will take place remote via Zoom (instructions will be provided to participants), and the second session, when the exam is administered, will take place in person. Masks are required on campus at all times and college safety protocols will be in place. 





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