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The Center for Corporate and Professional Education

Customer Relations/Service

Managing Customer Expectations (WPG610-66)


with Mindy Kole

Calendar Apr 19, 2022 at 4 pm, runs for 6 weeks

According to a study by PWC, a good customer experience includes speed, convenience, consistency and friendliness, as well as one key factor that connects all this: the human touch—that is, “creating real connections by giving employees what they need to create better customer experiences” (Puthiyamadam & Reyes, 2018).

In this virtual, instructor-led course, we will explore what organizations can do to delight their customers and build true loyalty through an exceptional customer experience, as well as how to handle situations where expectations fall short to help ensure long-lasting relationships with customers using instructor presentations, interactive exercises, discussions, and more.

Course Format
Take this course from the comfort of your office! This course is offered remotely using Zoom. Zoom guidance and instructions will be provided prior to the start of class.

Attention Employers: This Training is Eligible for Reimbursement!
This course is eligible for the Commonwealth Corporation Express Program funds. Danielle Dupuis, Program Coordinator, will help employers complete an Express Program application at least three weeks prior to the start of training. Additional training topics and group training rates are also available for Express Program reimbursement. To learn more about qualifying for Express Program funds, please contact Danielle at 508-375-5015 or ddupuis@capecod.eduWe promise you, the application process is quick and simple! 

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