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The Center for Corporate and Professional Education



Civility: Building a Respectful Workplace

Valuing Differences

$219

with Dianne Klayman

Calendar Oct 13, 2022 at 9 am

The Valuing Differences program is designed to provide participants with a practical skill set that will help them lead the way in creating a positive and welcoming culture for all staff/customers and volunteers. This training will introduce participants to cultural norms and communication styles from around the world giving them the ability to manage a diverse workforce and provide stellar customer service in a global industry. This program will also help managers to understand and apply harassment policies, recognize behaviors associated with sexual harassment, discrimination & bullying, as well as understand their role as manager in creating an environment which supports every employee being treated with dignity and respect. Participants will also learn specific actions they can take to help keep themselves and their organization out of court.

Course Format
This course is offered in person. All programs with in-person (on campus) classroom instruction at Cape Cod Community College require students to provide proof of COVID-19 vaccination prior to participation. 

Managing Conflict and Confrontation (WPG229-64)

$69

with Monet Viens

Calendar Oct 14, 2022 at 11 am

Many of us intentionally avoid conflict; however, sometimes, this can be more damaging than the conflict itself. In fact, conflict, within reason, can be healthy. This course provides an overview of how to manage conflict and strengthen relationships successfully. Additional learning points will include:

  • Emotional balance
  • Different personality types
  • Communicating in a proficient, productive, and professional manner

Who Should Attend? 

This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success.

Class format: 
Take this course from the comfort of your home or office! This course is offered remotely with scheduled (live) Zoom sessions. 

About the Instructor:

For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies.

Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.

 

Navigating Through Change Successfully

$99

with Dianne Klayman

Calendar Oct 18, 2022 at 9 am

Change is inevitable. This workshop focuses on the various stages people go through when experiencing change as well as tips on how to maximize their ability to transition through it successfully. During this program you will learn the 4 ways people manage, or do not manage change, understand the stages of loss associated with change, define your own personal attitude towards change, develop personal coping strategies for managing change successfully, learn the best ways to implement and manage organization change as well as the skills necessary to help employees through the process of change.

Navigating Through Change Successfully Program Objectives:

  • Define Culture, Diversity & Inclusion
  • Understand Conscious & Unconscious Biases
  • Learn how to Recognize Stereotypes
  • Promote Respect and Inclusion in all Your Business & Personal Dealings by Understanding the Communication Process
  • Understand Generational Differences
  • Create a Welcoming Environment for Visitors of all Ages, Genders & Cultures
  • Understand and Apply Harassment Policies
  • Recognize Behaviors Associated with Sexual Harassment, Discrimination & Bullying
  • Understand Your Role as Manager/Leader in Creating an Environment Which Supports Every Employee/Customer/Volunteer Being Treated with Dignity and Respect
  • Specify Actions You Can Take to Help Keep Yourself and Your Company Out of Court

Class Format 
This program is offered in person. All programs with in-person (on campus) classroom instruction at Cape Cod Community College require students to provide proof of COVID-19 vaccination prior to participation. 

People Skills in the Workplace (WPG231-64)

$79

with Monet Viens

Calendar Nov 4, 2022 at 11 am

We’ve all met and/or worked with someone whose communication skills drew us in, and we wished we could be just as skilled. Good news: people skills can be learned! We don’t all have to be natural-born people-persons to have good people skills. This course sets the foundation for improving your relationships, communications, rapport, and first impression, all through people skills. Additional learning points will include:

  • Self-awareness
  • Persuasion and influence
  • Assertive communication and being able to say ‘no’
  • Active listening
  • Navigating various situations such as business lunches, networking, and more! 

Who Should Attend? 
This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success.

Class Format: 
Take this course from the comfort of your home or office! This course is offered remotely with scheduled (live) Zoom sessions. 

About the Instructor: 
For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies.

Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.





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