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Communication
Manage Time & Priorities to Boost Productivity and Reduce Stress (WPG575-62)
with Dianne Klayman
Date: Thursday, 12/2/21, 1 session
Time: 9am-3:30pm, with a :30 minute lunch break
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis
Course Description:
“You never seem to have enough time, yet you have all the time there is. The problem is not a shortage of time, but how you choose to use that time.” (anon)
Time management and stress management are two key components to succeeding in life. Creating a system to identify, evaluate, and eliminate distractors and stressors will lead to a more productive and efficient life, inside and outside of work. In this course, you will learn how to earn more time and be less stressed by identifying time wasters, and creating solutions to overcome them.
Who Should Attend?
If you are a procrastinator or an over-thinker; if you feel unorganized or are easily distracted, then this program is for you! Come learn every day tips and tricks to avoid interruptions, meet your goals and lose the stress while taking back control of your time and productivity!
About the Instructor:
Dianne Klayman has over 25 years’ experience in leadership and organizational development assessing departmental needs; designing and delivering various programs in both the public and private sectors.
Dianne holds a BA in Education from the University of Massachusetts as well as a MSW from Boston College School of Social Work; certifications as a Myers-Briggs Type Instrument, Leadership 2000 and Situational Leadership Instructor; and in addition, Dianne is a Mass certified meditator and continued to advance her training in this area by attending Harvard University’s Program on Negotiation.
People Skills in the Workplace (WPG231-62)
with Monet Viens
Date: Friday, 12/3/2021,1 session
Time: 11am-1pm
Format: Livestream via Zoom
Course Description:
We’ve all met and/or worked with someone whose communication skills drew us in, and we wished we could be just as skilled. Good news: people skills can be learned! We don’t all have to be natural-born people-persons to have good people skills. This course sets the foundation for improving your relationships, communications, rapport, and first impression, all through people skills. Additional learning points will include:
- Self-awareness
- Persuasion and influence
- Assertive communication and being able to say ‘no’
- Active listening
- Navigating various situations such as business lunches, networking, and more!
Who Should Attend?
This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success.
About the Instructor:
For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies.
Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.
Building Effective Work Relationships
with Monet Viens
Date: Friday, 12/17/2021, 1 session
Time: 11am-1pm
Format: Livestream via Zoom
Course Description:
We are at work more than we are at home. Even in our new virtual environment, work demands take up many precious hours of each day. With such a commitment, we need and deserve effective work relationships as a means of successfully navigating our many demands. This course will explore how we can make ourselves and others feel valued, how to work with different personalities, and how to respond to situations outside of our comfort zones. Additional learning points will include:
- Social awareness
- Active listening
- Credibility and confidence
- Accountability and trust
Who should attend:
This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success.
About the Instructor:
For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies.
Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.
Virtual Assistant Certificate (WPG226-65)
Date: Mon./Wed./Fri., 10/6/2021-12/17/2021, 30 sessions
Time: 4-6pm
Format: Livestream via Zoom
Course Description
Take the first step towards joining this growing field by developing the administrative and technical skills that a virtual personal assistant needs with Cape Cod Community College’s Virtual Assistant Certificate program. Students will learn key administrative and business skills to move forward with confidence as an independent contractor (on your own time, at your own pace, and at an affordable price).
Topics include:
- Organizational Communication
- Customer Service
- Workplace Behaviors
- Business Writing and Document Production
- Office and Records Management
- Microsoft Office
- Virtual Tools (office, administrative, project management)
- Remote Meeting Technologies
- Introduction to bookkeeping and accounting
- Invoicing and invoicing tools
Why Become a Virtual Assistant
Virtual assistants are independent contractors who provide expert administrative services to clients, typically from a home office setting. As a virtual assistant, you design your own work schedule around your life. Work independently from home, operate your own business, or work as a freelancer or through a virtual staffing company.
Who Should Attend
If you are interested in being your own boss and creating your own small business then this program is for you! Become an independent contractor, working from your own home or professional office space and on the schedule you choose, to help other like-minded professionals with their administrative and business office needs.
About the Instructors
Our team of dynamic professionals bring decades of experience in the areas of technical, business, administrative, bookkeeping and office management skills to create a one-of-a-kind program designed to propel you into this exciting field! Program facilitators include: Mindy Kole, Mary Jean Huettner, Elaine Moore, Tom Scheffer, Patricia Allen, Susan Martin and Jen Vondenbrink.
We've Got Your Back - We Can Help
Your success in-and-out of the classroom is the most important thing to us. We also know that going to college isn't easy, especially when you're balancing life outside of school. We have academic support services to help you thrive in your training programs and personal support systems that help you manage your mental health and well-being. Whatever support you need, reach out and we'll help you find it. Call 508-375-5010.
Practice Real Life Brazilian Portuguese: Level One (WPG430-65)
with Poliana Bellan Wilson
Date: Tuesdays and Thursdays, 1/25/22-2/17/22, 8 sessions
Time: 6:30-8pm
Format: Remote/Virtual streaming via Zoom
Course Description:
This basic conversational Brazilian Portuguese course is designed to introduce the non-native speaker of Portuguese to the four basic skills necessary to develop a working knowledge of Portuguese: understanding, speaking, reading, and writing.
This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided in advance of the first session.
Who Should Attend?
Non-native speakers of the Brazilian-Portuguese language who would like to have an understanding of every day words and phrases to communicate with our Brazilian Portuguese community.
About the Instructor:
Teaching people to build communication bridges through learning a new language is a passion for Poliana (Poli) Bellan Wilson. Born and raised in Brazil, she immigrated to the US in 2017. Back in Brazil, she first started as an ESL instructor in 1996, and in 2014, when living in São Paulo city, she added to her teaching repertoire Portuguese to non-native speakers who were expatriates in the big city. Nowadays, besides joining our team of instructors, she also records weekly PSAs in Portuguese for WMVYRadio.