This course has been developed for new HR professionals and supervisors and managers with HR responsibilities.

Learn the many diverse components of successful Human Resources management, from legal hassles to interpersonal disputes and benefits to compensation issues. Topics include:

• HR Law update 2020-2021
• How to clearly communicate employee benefits
• How to identify and prevent workplace harassment including sexual harassment
• HR electronic record keeping
• Effective interviews to hire the right people

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the first session. 

Learn more about our Introduction to Podcasting Program and find your voice as a podcaster!

Register and you'll receive an email with instructions for joining our virtual Introduction to Podcasting Information Session offered via Zoom. 

This class will focus on the basic skills needed to produce podcasts or any audio pieces. 

First, we will consider what makes a compelling podcast.  Then we will work on writing scripts and recording them. 

You need no prior experience.  All you need is curiosity about the podcasting process and a willingness to have fun while you’re learning.

This course will be offered in a remote learning capacity via Zoom. Instructions and link will be provided in advance of the session. 

Your digital footprint is unique, what does yours say about you? If you and/or your business are not on LinkedIn already, this program will help you get started. If you currently have a personal or business profile, you will learn to enhance your profile and use LinkedIn to network with other professionals, contacts, and businesses.

Searching for a new career path? LinkedIn can be a powerful tool to help you make new connections and search for new opportunities. Increase your visibility and learn to effectively connect with business professionals in your community in this 90 minute session.  

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided in advance of the session. 

Employer Grant Funds Available! If you would like to find out if your employer is eligible to send their employees at no-cost (highly likely), contact Danielle Dupuis, Program Coordinator, at ddupuis@capecod.edu prior to registering for this program. 

Today's complex business environment calls for a new approach to leadership. Although traditional roles are still woven into the way people work, leaders must now think as a visionary, coach and catalyst. 

This 24-hour intensive eight-session program will provide leaders and executives with the practical skills needed to enhance their leadership style and provide participants with insights into their own problem solving, decision making, conflict resolution, teamwork, and communication skills.

The Senior Leadership Program will focus on the following core topics:

• Define strategic leadership mindset and its benefits and difficulties, understand the difference between an operational and strategic mindset, and understand your own organization’s culture, identifying gaps and learning strategies to narrow those gaps.
• Understand the stages of change and transition using the William Bridges and Fischer models, learn the different types of plans required to implement change, and apply the change and planning models to a current or upcoming change in your organization.
• Review the four DISC styles and how they affect communication, learn the differences in generational mindsets and the impact on communication, and apply DISC and generational mindsets to practical situations.
• Understand the importance of negotiation and conflict management, learn the steps of effective negotiation, and learn how to develop negotiation and conflict management skills in your staff.
• Learn how an engaged multigenerational workforce affects your attraction and retention strategy, learn the succession planning process, and apply attraction and succession planning strategies to your organization.

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the start of the course. 

Employer Grant Funds Available! If you would like to find out if your employer is eligible to send their employees at no-cost (highly likely), contact Danielle Dupuis, Program Coordinator, at ddupuis@capecod.edu prior to registering for this program. 

This 24-hour intensive eight-session program will train employees, particularly those in customer-service and sales related roles within the organization, highlighting best practices to show why service is so important in today’s business environment. Participants will learn why sales and service are interconnected, bringing all program concepts together, which will allow employees to assist with building action plans for their teams.

Customer-First Service and Sales Academy will focus on the following core topics:

• Understanding the psychology of buying and why people buy to set the stage for customer-first service and sales including the role of trust and the process individuals go through when making a purchase decision
• Shaping customer expectations including the stages of the customer experience, and the importance of empathy, respect, and timeliness to the customer experience
• Providing extraordinary service in the digital age, including how the blended customer experience impacts current and future sales
• Learning to handle situations that negatively impact the customer experience, whether through sales or service, and how to become more proactive rather than reactive around handling customer complaints and negative reviews
• Translating online customers into in-person sales, as well as the customer-first approach and the vital connection between both online and in-person sales

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the start of the course.

In this program, you will learn how to effectively use two of the largest social media platforms to help elevate your business’ profile, engage with new and existing customers, and take your marketing plan to the next level.

Learn the latest tips, tricks and best practices for marketing your business using Facebook and Instagram, including how to help your business and brand stand out from the clutter. This program will also offer time for a question and answer working session with the instructor, so bring your questions, problems and challenges and leave with workable solutions!

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided in advance of the first session. 

Begin to plan your nonprofit fundraising strategy in this comprehensive two-hour program. Learn best practices on how to set goals, identify key members of your team, build donor prospects and and steward your donors.

This program will cover the various digital and traditional means of fundraising, including how to engage individual and corporate prospects, plan in-person and virtual events, annual campaigns, and grant making.

This course is offered a remote learning capacity. Zoom guidance and instructions will be provided in advance of the session. 

This highly interactive workshop engages participants in enjoyable activities to understand what is meant by critical and creative thinking. Next, this essential thinking toolbox is applied to problems of interest to participants – especially challenging, frustrating, or downright annoying ones that don’t seem to yield to usual ways of thinking and problem solving! Among some of the important discoveries guaranteed in the process: HOW to state a problem in its most powerful form is more challenging than the problem itself, and the key to breakthrough solution finding! Thinking strategies for accomplishing this and effective solution finding are guaranteed take aways!

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the start of the course.