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The Center for Corporate and Professional Education



Communication

Understanding the New Facebook Pages Experience (WPG570-62)

$59

with Jen Vondenbrink

Calendar Sep 29, 2021 at 4:30 pm

Date: Wednesday, 9/29/21, 1 session
Time: 4:30-6pm
Format: Remote/Virtual streaming via Zoom

Course Description:

In January 2021, Facebook announced their new Facebook Pages Experience coming to all business pages in 2021.  There are dramatic changes to how you will use and access your Facebook Business Page moving forward.  

In this course you will learn:

  • The changes to expect from the Facebook Pages Experience
  • How you will access your Facebook Business Page
  • The different roles in the Facebook Pages Experience
  • What you can do to prepare for your page conversion

Who Should Attend?

This course is essential for anyone using Facebook for their business.

About the Instructor:

After receiving her Marketing degree from Babson College and working for large organizations such as Starbucks Coffee Company and Toyota, Jen Vondenbrink learned two keys to a healthy organization are how they communicate internally and the ability to navigate change.  

Today she blends her Fortune 500 experience with her entrepreneurial knowledge to foster leader, manager, and employee growth through innovative training programs focused on the critical behavioral change needed for organizations to grow.  Jen has been integrating these concepts into her work as a Corporate Instructor for the Center for Corporate and Professional Education at Cape Cod Community College since 2014. 

For her efforts, she was recognized by the Commonwealth of Massachusetts for her ongoing commitment to educating the business community.  In addition to corporate training, Jen speaks to local and national audiences on the importance of communication in today’s workplace and social media marketing.  Jen is also the co-author of In Search of Customers.

Valuing Diversity and Relationship Management (WPG566-62)

$59

with Angela Callahan

Calendar Sep 30, 2021 at 3 pm

Date: Thursday, 9/30/21, 1 session
Time: 3-4:30pm
Format: Remote/Live Stream via Zoom

Course Description:

Valuing diversity and relationship redesign is necessary for long-term sustainable organizational change. This 90 minute session will provide an opportunity for interactive self- discovery and group dialogue about differences, similarities and establishing alliances. Some topics for discussion include:

  • Personal Style Differences
  • Navigating Workplace Interactions
  • Creating Alliances
  • Communicating Across Different Generations
  • Diverse Descriptors

Who Should Attend?

This is an ideal program for a wide audience, but especially for anyone who works with or on a team. It's essential for everyone to recognize their own unconscious biases and how they can impact how we relate to others in the workplace and in our personal lives.

About the Instructor:

Dr. Angela Callahan-Crutchfield has a unique blend of human capital and organizational insight, people skills and tactical know-how that combine for delivery of exceptional personal coaching, training program design & delivery, and business consultation. Callahan is a Subject Matter Expert in Organizational Leadership, Diversity & Inclusion, Talent and Organizational Development. For over 20 years. Dr. Callahan has helped thousands of people achieve higher levels of success in the areas of human resource management, leadership, presentation skills, time management, goal setting, technical skills, communication skills, change management and more. 

Project Management Essentials (WPG029-62)

$219

with Frank Hughes

Calendar Oct 1, 2021 at 9 am, runs for 2 weeks

Date: Fridays, 10/01/21-10/08/21, 2 sessions
Time: 9am-3:30pm with a 30 minute lunch break
Format: In Person
Location: Hyannis Center 540 Main Street, Hyannis

Course Description:

Effectively managing multiple projects, resources, and budgets is critical in today's global business environment. This Project Management course, held over two weeks, will allow you to take a deep dive into the roles and responsibilities of the project manager, examining project management in theory as well as in practice. This course offers a practical approach to managing projects, without requiring any previous project management experience. Participants will focus on organizing, planning, and controlling the deliverables of the project using good practices.

This course will examine project management roles, the project lifecycle, and various techniques of work planning, control, and evaluation to achieve project management objectives using system tools and project management philosophies.

Who Should Attend?

This is a great program for those who are responsible for managing multiple projects or anyone who works in a fast-paced environment and is looking to become more organized and effective in their work. 

About the Instructor:

Frank Hughes, Jr. is a Six Sigma Black Belt project manager who is currently the Director of Client Services and Academic Computing at Massasoit Community College.  Frank has worked at some of the largest companies in the world, including State Street Corp and British Telecom, with stops at Curry College and Convention Data Services along the way.  While at BT and CDS, Frank developed his simple and straightforward project management philosophy of Design / Implement / Accept which follows a project and its team from beginning to middle to end.  Frank believes strongly in Good Practice and Good Process to develop strong products and services.

In Frank’s spare time he can be seen on stage on Cape Cod, and when not on stage Frank likes to write, having published several novels and short stories.

Virtual Assistant Certificate (WPG226-62)

$999
Calendar Oct 6, 2021 at 4 pm, runs for 12 weeks

Date: Mon./Wed./Fri., 10/6/2021-12/17/2021, 30 sessions
Time: 4-6pm
Format: Livestream via Zoom

Course Description
Take the first step towards joining this growing field by developing the administrative and technical skills that a virtual personal assistant needs with Cape Cod Community College’s Virtual Assistant Certificate program. Students will learn key administrative and business skills to move forward with confidence as an independent contractor (on your own time, at your own pace, and at an affordable price).  

Topics include: 

  1. Organizational Communication
  2. Customer Service
  3. Workplace Behaviors
  4. Business Writing and Document Production
  5. Office and Records Management
  6. Microsoft Office
  7. Virtual Tools (office, administrative, project management)
  8. Remote Meeting Technologies
  9. Introduction to bookkeeping and accounting
  10. Invoicing and invoicing tools 

Why Become a Virtual Assistant
Virtual assistants are independent contractors who provide expert administrative services to clients, typically from a home office setting. As a virtual assistant, you design your own work schedule around your life. Work independently from home, operate your own business, or work as a freelancer or through a virtual staffing company.  

Who Should Attend
If you are interested in being your own boss and creating your own small business then this program is for you! Become an independent contractor, working from your own home or professional office space and on the schedule you choose, to help other like-minded professionals with their administrative and business office needs.

About the Instructors
Our team of dynamic professionals bring decades of experience in the areas of technical, business, administrative, bookkeeping and office management skills to create a one-of-a-kind program designed to propel you into this exciting field! Program facilitators include: Mindy Kole, Mary Jean Huettner, Elaine Moore, Tom Scheffer, Patricia Allen, Susan Martin and Jen Vondenbrink. 

We've Got Your Back - We Can Help
Your success in-and-out of the classroom is the most important thing to us. We also know that going to college isn't easy, especially when you're balancing life outside of school. We have academic support services to help you thrive in your training programs and personal support systems that help you manage your mental health and well-being. Whatever support you need, reach out and we'll help you find it. Call 508-375-5010.

Payment plan available: $350 deposit plus 10 payments of $64.90, paid weekly.

High Impact Negotiations and Conflict Resolution (WPG296-62)

$99

with Rich Weissman

Calendar Oct 7, 2021 at 9 am

Date: Thursday, 10/7/21, 1 session
Time: 9am-12pm
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis

Course Description:

When do you negotiate? Always! Negotiation is an underutilized, yet critical business skill that lies dormant within most organizations. Many employees, including management, are uncomfortable with negotiation and may be unaware of how that is impacting their own job performance, as well as the overall performance of their organizations. 

Who Should Attend?

This session prepares attendees to hone their personal negotiating style and skills, as well as identify and defend against the negotiating techniques that may be used against them by suppliers, customers and co-workers.

About the Instructor:

Rich Weissman is an experienced supply chain management practitioner and educator. He works with businesses to build scalable and sustainable supply chain strategies. His focus includes strategic sourcing, sales and operations planning, process improvement, and sales and customer service management. Weissman teaches operations and supply chain management, strategy and policy, entrepreneurship, and managerial economics at the graduate and undergraduate levels, and writes and speaks extensively on issues impacting the global supply chain. He has more than twenty-five years of hands-on experience in procurement and supply chain management for Boston area manufacturing and service companies. He is past president of the Purchasing Management Association of Boston (ISM-GB) and the recipient of the Harry J. Graham Memorial Award, the highest honor bestowed by the Association. Weissman earned an MS in Management from Lesley University and a BA in Economics from Rutgers University.

 

Working with Difficult People (WPG227-62)

$65

with Monet Viens

Calendar Oct 8, 2021 at 11 am

Date: Friday, 10/08/2021, 1 session
Time: 11am-1pm
Format: Livestream via Zoom

Course Description:

We encounter difficult people in various places – at work, at the grocery store, at school, everywhere. At times, we are difficult ourselves. When difficult behavior arises, performance, morale, and relationships are negatively impacted. This course will give you the proper tools to deal with difficult people effectively. Additional learning points will include:

  • Understand what makes people difficult
  • Identify and examine your role in the behavior
  • Build better relationships

Who Should Attend?

This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success. 

About the Instructor:

For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies. 

Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.

Building Customer Relationships (WPG597-62)

$189

with Dianne Klayman

Calendar Oct 14, 2021 at 9 am

Date: Thursday, 10/14/21-10/21/21, 2 sessions
Time: 9am-1pm
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis

Course Description:

This workshop shows you the principles and practices of moving from being just a service provider to becoming a trusted advisor and a highly valued business partner. Learn proven skills for navigating critical conversations aligned with client business goals and maintaining positive communication with a consultative mindset. 

Program Objectives:

 

  • Navigate critical conversations for mutual benefit
  • Know the process for gaining trusted advisor status
  • Craft compelling messages that inspire and influence
  • Recognize personality types to adapt your communication style

Who Should Attend?

This program is designed for those who wish to move from a one-and-done service and sales mindset, to one which creates returning business through relationship building and commitment to your client and customer needs.

About the Instructor:

Dianne Klayman has over 25 years’ experience in leadership and organizational development assessing departmental needs; designing and delivering various programs in both the public and private sectors. 

Dianne holds a BA in Education from the University of Massachusetts as well as a MSW from Boston College School of Social Work; certifications as a Myers-Briggs Type Instrument, Leadership 2000 and Situational Leadership Instructor; and in addition, Dianne is a Mass certified meditator and continued to advance her training in this area by attending Harvard University’s Program on Negotiation.

How to Manage Your Time While Working Remotely (WPG573-62)

$59

with Jen Vondenbrink

Calendar Oct 14, 2021 at 4:30 pm

Date: Thursday, 10/14/21, 1 session
Time: 4:30-6pm
Format: Remote/Virtual streaming via Zoom

Course Description:

Working remotely has its advantages such as no commute time.  However, managing your time can be challenging.  In this session you will gain best practices from an instructor who has been working remotely for nearly 20 years such as how to limit distractions, creating healthy work and life boundaries, and how to communicate your workload effectively to others on your team and your manager.

Who Should Attend:

This program is for anyone who is working remotely from a home or temporary office space.

About the Instructor:

After receiving her Marketing degree from Babson College and working for large organizations such as Starbucks Coffee Company and Toyota, Jen Vondenbrink learned two keys to a healthy organization are how they communicate internally and the ability to navigate change.  

Today she blends her Fortune 500 experience with her entrepreneurial knowledge to foster leader, manager, and employee growth through innovative training programs focused on the critical behavioral change needed for organizations to grow.  Jen has been integrating these concepts into her work as a Corporate Instructor for the Center for Corporate and Professional Education at Cape Cod Community College since 2014.

For her efforts, she was recognized by the Commonwealth of Massachusetts for her ongoing commitment to educating the business community.  In addition to corporate training, Jen speaks to local and national audiences on the importance of communication in today’s workplace and social media marketing.  Jen is also the co-author of In Search of Customers.





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