We encounter difficult people in various places – at work, at the grocery store, at school, everywhere. At times, we are difficult ourselves. When difficult behavior arises, performance, morale, and relationships are negatively impacted. This course will give you the proper tools to deal with difficult people effectively. Additional learning points will include:

• Understand what makes people difficult
• Identify and examine your role in the behavior
• Build better relationships

Who Should Attend?
This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals.  

About the Instructor:
For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies. 

Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.

Course Format: 
This course is offered via Zoom. 

Questions?
Contact Elaine Brown at ebrown@capecod.edu or 508-375-5017.

Are you juggling multiple balls in the air with your busy professional and/or personal life? Are you always trying to develop strategies that can help you to navigate and manage your stress well?

During this course you will learn an innovative approach and practical strategies to help you to navigate your life by managing stress. We will explore current symptoms of stress, stressors, triggers, and thought traps and learn positive and practical strategies for managing and re-framing by exploring current skills. Give yourself a gift and join us. Continue to be a lifelong learner and promote positive wellbeing skills through managing stress that will enhance your life.

Outline of Course:

• Learn the basics of stress
• Identify stressors, sources of stress, and triggers
• Develop positive strategies to manage stress
• Develop a results-oriented stress management plan
• Learn a 6-step approach to manage stress - anywhere!

Course Format: 
You can participate in this course via Zoom while eating lunch at your desk, walking on the beach, or in the woods. Just carve out a time and place that works for you.

Questions?
Contact Elaine Brown at ebrown@capecod.edu or 508-375-5017.

Strengthen judgment and problem-solving with practical tools grounded in everyday psychology and clear-thinking strategies. This workshop explores how stress, emotion, and mental shortcuts shape the way people make decisions, and how simple, evidence-supported techniques can boost focus and clarity. Participants learn straightforward decision frameworks that help them sort information, weigh options, and choose next steps with confidence. Through realistic scenarios, they practice making decisions that are faster, clearer, and more effective.

Ideal for: Managers, professionals, analysts, educators, emerging leaders.

Take away: A decision-mapping template and a cognitive-bias checklist.

Format: In-person at the Cape Cod Community College, Hyannis Center location, 540 Main St., Hyannis.

Questions: Contact Elaine Brown at ebrown@capecod.edu or 508-375-5017. 

Learn exactly how to turn your passion into a structured, mission-driven organization that can attract funding and deliver real impact. This three-session course breaks down the full startup process, including defining your mission, choosing the right 501 category, forming a board, and completing required state and federal filings. Participants also learn how to prepare for fiscal sponsorship as an early strategic step, including what sponsors look for and how to position your organization for acceptance and participants receive practical templates to move their nonprofit forward with confidence.

Ideal for: Entrepreneurs, community organizers, educators, veterans’ groups, nonprofit starters.

Take away: A Nonprofit Startup Action Plan, Board Engagement Template, and Structure Checklist.

Format: In-person at the Cape Cod Community College, Hyannis Center location, 540 Main St., Hyannis.

Questions: Contact Elaine Brown at ebrown@capecod.edu or 508-375-5017. 

ASL is a visual gestural language that is a native language among deaf individuals. This class is geared towards people who are new to American Sign Language or those who have an elementary introduction and wish to expand their knowledge. The goal is to take students with little or no knowledge of ASL and Deaf Culture and provide them with the skills needed to communicate comfortably in a variety of situations in the Deaf community.

This course is for those who have no experience with ASL or who need a refresher on the basics. Learn the ASL manual alphabet, numbers, greetings, feelings, expressions, family, time, clothes, body parts, and other basic conversational tools.

Course Format: 
This course is offered in person. 

Questions?
Contact Elaine Brown, Program Coordinator, at ebrown@capecod.edu or 508-375-5017.

Are you juggling multiple balls in the air with your busy professional and/or personal life? Are you always trying to develop strategies that can help you to navigate and manage your stress well?

During this course you will learn an innovative approach and practical strategies to help you to navigate your life by managing stress. We will explore current symptoms of stress, stressors, triggers, and thought traps and learn positive and practical strategies for managing and re-framing by exploring current skills. Give yourself a gift and join us. Continue to be a lifelong learner and promote positive wellbeing skills through managing stress that will enhance your life.

Outline of Course:

• Learn the basics of stress
• Identify stressors, sources of stress, and triggers
• Develop positive strategies to manage stress
• Develop a results-oriented stress management plan
• Learn a 6-step approach to manage stress - anywhere!

Course Format: 
You can participate in this course via Zoom while eating lunch at your desk, walking on the beach, or in the woods. Just carve out a time and place that works for you.

Questions?
Contact Elaine Brown at ebrown@capecod.edu or 508-375-5017.