This training provides both new and seasoned managers with the expertise needed to lead today’s workforce by offering a foundation of essential skills, the support to apply what has been learned, and closes with a focus on how to sustain best practices. Participants will develop the skills required to motivate employees, delegate responsibility, solve problems, resolve conflict and improve performance.

Sessions will be delivered virtually via Zoom with a blend of instructor-led presentations, individual and group exercises, discussion, projects, and individual assessments.

Attention Employers: This Training is Eligible for Reimbursement! Click here for eligibility and application process information. Or join us for an upcoming information session. Click here for the schedule and to register for a session. 

Many of us intentionally avoid conflict; however, sometimes, this can be more damaging than the conflict itself. In fact, conflict, within reason, can be healthy. This course provides an overview of how to manage conflict and strengthen relationships successfully. Additional learning points will include:

• Emotional balance
• Different personality types
• Communicating in a proficient, productive, and professional manner

Who Should Attend? 

This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success.

About the Instructor:

For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies.

Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.

We’ve all met and/or worked with someone whose communication skills drew us in, and we wished we could be just as skilled. Good news: people skills can be learned! We don’t all have to be natural-born people-persons to have good people skills. This course sets the foundation for improving your relationships, communications, rapport, and first impression, all through people skills. Additional learning points will include:

• Self-awareness
• Persuasion and influence
• Assertive communication and being able to say ‘no’
• Active listening
• Navigating various situations such as business lunches, networking, and more! 

Who Should Attend? 

This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success.

About the Instructor: 

For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies.

Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.

ASL is a visual gestural language that is a native language among deaf individuals. This class is geared towards people who are new to American Sign Language or those who have an elementary introduction and wish to expand their knowledge. The goal is to take students with  little or no knowledge of ASL and Deaf Culture and provide them with the skills needed to communicate comfortably in a variety of situations in the Deaf community.

This course is for those who have no experience with ASL or who need a refresher on the basics. Learn the ASL manual alphabet, numbers, greetings, feelings, expressions, family, time, clothes, body parts, and other basic conversational tools.

Course Format
This course is offered in person. 

E3 ( Explore, Engage, Execute ) is a dynamic employer-focused training course designed to improve communication, collaboration, and adaptability in a business environment. Over three interactive sessions, participants will Explore how to properly communicate their own value proposition, Engage effectively with others, and Execute strategies to enhance team cohesion, leadership, or client satisfaction.

This program is ideal for professionals in sales, leadership roles, or anyone looking to enhance their communication skills. Whether task-oriented, people-oriented, outgoing, or reserved, participants will gain tools to improve their business interactions or drive team success.

Discover the fundamentals of marketing and how they shape business strategies and consumer behavior. This course equips you with the skills to analyze market trends, make data-driven decisions, and apply ethical frameworks to real-world scenarios. Gain hands-on experience in crafting effective marketing strategies and collaborating to solve business challenges.

Participants will learn to:

• Apply fundamental marketing terms, concepts, principles, and theories and their effective applications to real-world situations in a global market.
• Describe how the marketing function is organized and fits into an organization, including the relationships between marketing issues and those of other business disciplines.
• Make effective marketing decisions in real world settings using critical thinking skills. 
• Effectively communicate marketing analysis
• Effectively collaborate to analyze marketing options
• Identify and make judgments about questionable marketing practices by applying an ethical decision framework.
• Identify and evaluate the advantages, disadvantages, opportunities, and tradeoffs involved in different marketing strategies and choices.

Course format: This course is offered using Zoom.

We encounter difficult people in various places – at work, at the grocery store, at school, everywhere. At times, we are difficult ourselves. When difficult behavior arises, performance, morale, and relationships are negatively impacted. This course will give you the proper tools to deal with difficult people effectively. Additional learning points will include:

• Understand what makes people difficult
• Identify and examine your role in the behavior
• Build better relationships

Who Should Attend?

This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success. 

About the Instructor:

For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies. 

Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.