The SHRM-CP certification is for individuals that perform general HR/HR-related duties; or for those pursuing a career in Human Resource Management.

Candidates for the SHRM-CP certification are not required to hold an HR title and do not need a degree or previous HR experience to apply; however, a basic working knowledge of HR practices and principles is recommended.

The SHRM-CP exam is designed to assess the competency level of those who engage in HR work at the operational level. Work at this level includes duties such as implementing HR policies, supporting day-to-day HR functions, or serving as an HR point of contact for staff and stakeholders.

Refer to the SHRM BASK for detailed information on proficiency standards for this credential (i.e., Proficiency Indicators only For All HR Professionals).

Course Format:This is offered in an online/remote learning capacity with remote session dates on 10/10, 10/24, 11/7, 11/21, 12/5 & 12/19. Zoom guidance and instructions will be provided prior to the start of the course. 

Attention Employers: This Training is Eligible for Reimbursement! Click here for eligibility and application process information. Or join us for an upcoming information session. Click here for the schedule and to register for a session. 

Today strong communication skills are beneficial to all aspects of our lives – in the workplace and in our personal relationships. In this course we will focus on the development of the interpersonal communication skills necessary for building and maintaining positive relationships in both personal and professional settings. Topics include an overview of the communication process (including audience, purpose, role, cultural context); the role of verbal and non-verbal communication in workplace and personal relationships; active listening and response skills; managing and resolving conflict; cultural and gender factors, the importance of communication in leadership; small group dynamics; making presentations; and job interviewing.

Course Objectives: At the end of the course, participants will be able to:

• Analyze the elements of the communication process.
• Assess an audience, formulate communication objectives, select language and tone, and identify nonverbal communication as part of the development of a personal leadership communication style
• Analyze and demonstrate the components of active listening
• Analyze how groups solve problems, manage and resolve conflict, and build consensus
• Recognize effective techniques for adapting communication to cross-cultural audiences.

Course will be conducted through zoom sessions, discussions, readings, practice through presentation development and role playing

Senior leadership shoulders a great deal of responsibility, not the least of which is managing the managers. In this advanced-level class, executives will develop sophisticated management strategies for coaching and directing the management team whether they lead traditional or distributed teams.

Most companies have highly driven people in management positions as well as employees who are not reaching their full potential. Leaders will be challenged in this virtual, instructor-led course through presentations, group discussions, and small group activities to identify how they can use a combination of practical skills and inspiration to take individual managers as well as the organization to the next level.

Topics Include:

• Strategic Leadership and Change Management
• Communication and Conflict Management
• Recruitment, Retention, and Performance Management
• Business Growth and Organizational Impact

Learning Objectives:

• Understand effective change models
• Understand the difference between strategic and operational mindsets
• Identify current and future company culture
• Develop coaching and communication skills
• Develop negotiation and conflict management skills
• Reframe recruiting and performance management as retention strategies
• Learn best practices in decision making based on profitability reports

Who Should Attend
Company executives, directors, vice-presidents, executive directors, senior managers, and business owners will benefit from this course’s content, tools, supplemental material, and most importantly the dynamic peer conversations.

Course Format
Take this course from the comfort of your home or office! This course is offered remotely with scheduled (live) Zoom sessions.

Attention Employers: This Training is Eligible for Reimbursement!
Click here for eligibility and application process information. Or join us for an upcoming information session. Click here for the schedule and to register for a session.

This course focuses on communications for managers and the activities they perform. The student is presented the opportunity to develop clear and concise written and oral responses to a variety of situations in a business setting. The management topics of communications strategy, business writing, listening, nonverbal communications, conflict resolution, negotiating, cross-cultural communications, and oral presentations will be emphasized. 

This course will provide students with the opportunity to:

• Recognize that effective management is dependent on excellent communication skills.
• Discuss communication skills and activities that are required for managers at all levels of management. 
• Create business memos and letters. 
• Write a clear and concise analytical business report 
• Demonstrate proficiency in giving oral presentations 
• Create a professional visual presentation including graphics
• Prepare and maintain an e-portfolio 

Course Format:
Take this course from the comfort of your home or office! This course is offered remotely with scheduled (live) Zoom sessions.

No class 11/24/2023.