Date: Thursday, 9/30/21, 1 session
Time: 10-11:30am
Format: Remove/Live Streaming via Zoom 

Course Description:

Traditional management skills typically rely on directing, solving, and telling while managing like a coach delves into exploring possibilities, creating open communication channels, challenging assumptions, partnering, and supporting long-term growth which benefits both the employee and the organization. Shifting into coaching mode while managing people can help empower employees, encourage solution-minded engagement, and create more effective relationships that will allow managers to better leverage skills, knowledge and abilities. Whether you’re hoping to become a manager or are a new or seasoned manager, coaching is a great skill to add to your tool-kit. It is also a really helpful skill in non-management situations.

Who Should Attend?

This is a great program for anyone responsible for managing a team or anyone who is looking to hone their communication and team building skills. 

About the Instructor:

With over 15 years of experience employing coaching principles and over 25 years in training and development, certified professional coach Polly Goddard has honed her skills in engaging individuals, leaders, managers and teams in a development process that drives forward momentum through coaching and/or consulting. Polly’s ability to create connections with people across a variety of demographics allows clients to identify opportunities and/or challenges and address them to increase awareness, enhance outcomes, and engage in development toward greater satisfaction.

Date: Thursday, 9/30/21, 1 session
Time: 3-4:30pm
Format: Remote/Live Stream via Zoom

Course Description:

Valuing diversity and relationship redesign is necessary for long-term sustainable organizational change. This 90 minute session will provide an opportunity for interactive self- discovery and group dialogue about differences, similarities and establishing alliances. Some topics for discussion include:

• Personal Style Differences
• Navigating Workplace Interactions
• Creating Alliances
• Communicating Across Different Generations
• Diverse Descriptors

Who Should Attend?

This is an ideal program for a wide audience, but especially for anyone who works with or on a team. It's essential for everyone to recognize their own unconscious biases and how they can impact how we relate to others in the workplace and in our personal lives.

About the Instructor:

Dr. Angela Callahan-Crutchfield has a unique blend of human capital and organizational insight, people skills and tactical know-how that combine for delivery of exceptional personal coaching, training program design & delivery, and business consultation. Callahan is a Subject Matter Expert in Organizational Leadership, Diversity & Inclusion, Talent and Organizational Development. For over 20 years. Dr. Callahan has helped thousands of people achieve higher levels of success in the areas of human resource management, leadership, presentation skills, time management, goal setting, technical skills, communication skills, change management and more. 

Date: Monday, 10/4/21, 1 session
Time: 4:30-8:30pm
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis

Course Description:

This course is designed for the recertification of food service managers. Recertification is required every 5 five years. Exam administered on the day of class.

This course is offered in-person. Masks are required on campus at all times and college safety protocols will be in place. 

Who Should Attend:

This program is designed for food service workers who need to renew their ServSafe Certification.

About the Instructor:

Coming soon!

Date: 10/5/20-10/19/21, 5 sessions
Time: 9am-5pm
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis

Course Description:

MA requires 40 hours of pre-license training prior to the real estate salesperson exam. This course will prepare students for the license exam. It is approved by the MA Board of Registration for fulfilling its licensing requirements. 

This course is offered in-person. College social distancing guidelines will be followed and masks are required in the building at all times.

Who Should Attend:

Anyone who wishes to sit for the Massachusetts Real Estate Salesperson Exam.

About the Instructor:

Coming soon!

Date: Tuesdays, 10/5/2021-12/14/2021, 11 sessions
Time: 9:30am-12pm
Format: Livestream via Zoom with in-person mock testing on 12/14/2021 at the Hyannis Center, 540 Main Street, Hyannis

Course Description
This course will review the material contained in the Medical Assisting Certification exams including the CMA (AAMA), RMA (AMT), and CCMA (NHA).

Subjects include:

• Medical Assisting Scope of Practice in MA.
• Anatomy & Physiology and Medical Terminology
• Specific concerns of the professional medical assistant in communication, physical history, and coaching patients.
• Review of specialty skills such as EKG, phlebotomy, and point of care testing.
• Ethical and Legal Concerns

Upon completion of this course the student will be better prepared to sit for any of the three certification exams, depending on their eligibility.

• CMA (AAMA) and RMA (AMT) require the examinee has graduated from an accredited (AAMA or ABHES) Medical Assisting program.
• CCMA (NHA) requires the examinee have at least one year experience as a medical assistant with employer verification.

Completion of this course does not in any way determine the pass or fail outcome of any certification exam taken by the participant. It is intended as a preparatory course only.

PREREQUISITE: A student must have at least one of the following to enroll in this prep course.

1. Applicants must have graduated from an accredited (CAAHEP or ABHES) program for CMA (AAMA) or RMA (AMT) certification.
2. Applicants must at least one year experience working as a Medical Assistant in an ambulatory care or clinic setting for CCMA (NHA) certification.

This course is taught by faculty from the accredited (AAMA) program at Cape Cod Community College.

Grant Funding Available
Course will be eligible for the Commonwealth Corporation Express Grant funds.  Employers must complete Express Grant application at least three weeks prior to the start of training.  To learn more about qualifying for Express Grant funds, please contact Danielle Dupuis at 508-375-5015 or ddupuis@capecod.edu. 

For additional program information please contact Mary Conklin at 508-375-5010, or mconklin@capecod.edu. 

Zoom guidance and instructions will be provided prior to the start of the course.

Who Should Attend
This course is available to CMA/RMA and CCMA candidates wishing to review the material contained in the Medical Assisting Certification exams including the CMA (AAMA), RMA (AMT), and CCMA (NHA).

About the Instructor
Coming soon!

Date: Tuesdays, 10/5/21-11/2/21, 5 sessions
Time: 6-9pm
Format: Remote/Live Streaming via Zoom

Course Description:

The SHRM Essentials program gives students an overview of essential topics and issues within HR so they can more effectively manage the challenging issues and situations they are faced with on the job. 

This program was developed by SHRM, the world’s largest HR association and leading advocate for HR professionals. The SHRM Essentials of Human Resources is the first level HR program to incorporate components of the SHRM BoCK and provide insight into the standards for knowledge, strategies and competencies. 

Course materials/books are included with the cost of this program. 

Who Should Attend? 

This program is ideal for small business owners, those who are new to human resources, and/or any manager or professional with HR responsibilities. 

About the Instructor:

With over twenty years of experience in business, including training and development, Kimberly Matthews is well versed with the Society of Human Resource Management (SHRM) Learning System and certification exam preparation course. Kimberly currently holds a Senior Certified Professional designation from SHRM. 

She has amassed a great deal of on-line facilitation experience in her career as a Training and Development Manager at Marriott International hosting virtual classrooms across the continental United States to a diverse audience of Gen X, Gen Y and millennials.  She also has acquired extensive experience in adult education at the community college level.

Date: Mon./Wed./Fri., 10/6/2021-12/17/2021, 30 sessions
Time: 4-6pm
Format: Livestream via Zoom

Course Description
Take the first step towards joining this growing field by developing the administrative and technical skills that a virtual personal assistant needs with Cape Cod Community College’s Virtual Assistant Certificate program. Students will learn key administrative and business skills to move forward with confidence as an independent contractor (on your own time, at your own pace, and at an affordable price).  

Topics include: 

1. Organizational Communication
2. Customer Service
3. Workplace Behaviors
4. Business Writing and Document Production
5. Office and Records Management
6. Microsoft Office
7. Virtual Tools (office, administrative, project management)
8. Remote Meeting Technologies
9. Introduction to bookkeeping and accounting
10. Invoicing and invoicing tools 

Why Become a Virtual Assistant
Virtual assistants are independent contractors who provide expert administrative services to clients, typically from a home office setting. As a virtual assistant, you design your own work schedule around your life. Work independently from home, operate your own business, or work as a freelancer or through a virtual staffing company.  

Who Should Attend
If you are interested in being your own boss and creating your own small business then this program is for you! Become an independent contractor, working from your own home or professional office space and on the schedule you choose, to help other like-minded professionals with their administrative and business office needs.

About the Instructors
Our team of dynamic professionals bring decades of experience in the areas of technical, business, administrative, bookkeeping and office management skills to create a one-of-a-kind program designed to propel you into this exciting field! Program facilitators include: Mindy Kole, Mary Jean Huettner, Elaine Moore, Tom Scheffer, Patricia Allen, Susan Martin and Jen Vondenbrink. 

We've Got Your Back - We Can Help
Your success in-and-out of the classroom is the most important thing to us. We also know that going to college isn't easy, especially when you're balancing life outside of school. We have academic support services to help you thrive in your training programs and personal support systems that help you manage your mental health and well-being. Whatever support you need, reach out and we'll help you find it. Call 508-375-5010.

Date:10/13/21-11/17/21
Format: ONLINE. This is an online program with a :30 minute Zoom orientation on 10/13 at 10am or 3pm, and a wrap up session on 11/17. Zoom guidance and instructions will be provided in advance of the first session. 

Course Description:

Whether you are starting your own tutoring business or working to support students in a home or classroom environment, effective tutoring practices are essential to student success. This course will provide training to tutor individuals and small groups of all ages in a virtual or face-face environment. Learn techniques and strategies to encourage independent learning and inspire success for your tutees.

Participants will learn strategies to encourage student skills including time management, independence, growth mindset, and study skills. 

Participants will also learn practical skills for tutoring:

• Communications techniques
• Starting and ending the tutoring session
• Working with the tutoring cycle
• Goal setting
• Incorporating technology tools
• Active listening/questioning methods
• Handling difficult sitations

This course is completely online with an instructor led live Zoom launch and wrap-up session. Students should expect to spend eight hours per week completing readings, activities, and assignments that reinforce tutor training techniques, theory, and best practices in the tutoring field over a five-week period.

Who Should Attend?

This course is geared for anyone looking to help students with their academic goals. Strategies to encourage student confidence and independence are ideal for caregivers helping children with their homework, homeschoolers, educators, or people looking to start their own tutoring business. 

About the Instructor:

Rachael Bancroft has worked at the college since 2001, teaching courses in the Language and Literature Department at both the developmental and college level. She also served as the Coordinator of Learning Resources from 2012-2016, where she developed a peer and professional tutor training program and procured International Tutor Training Program Certification through the College Reading and Learning Association.

She currently teaches English courses full time in a face to face and online environment. Bancroft's Master's of Education in Reading and Language, teaching and tutoring experience, and Quality Matters training have provided her with a strong background in curriculum development as well as an understanding of the skills necessary for quality professional tutor training programs.

We've Got Your Back - We Can Help

Your success in-and-out of the classroom is the most important thing to us. We also know that going to college isn't easy, especially when you're balancing life outside of school. We have academic support services to help you thrive in your training programs and personal support systems that help you manage your mental health and well-being. Whatever support you need, reach out and we'll help you find it. Call 508-375-5010.