Date: Thursday, 9/30/21, 1 session
Time: 3-4:30pm
Format: Remote/Live Stream via Zoom

Course Description:

Valuing diversity and relationship redesign is necessary for long-term sustainable organizational change. This 90 minute session will provide an opportunity for interactive self- discovery and group dialogue about differences, similarities and establishing alliances. Some topics for discussion include:

• Personal Style Differences
• Navigating Workplace Interactions
• Creating Alliances
• Communicating Across Different Generations
• Diverse Descriptors

Who Should Attend?

This is an ideal program for a wide audience, but especially for anyone who works with or on a team. It's essential for everyone to recognize their own unconscious biases and how they can impact how we relate to others in the workplace and in our personal lives.

About the Instructor:

Dr. Angela Callahan-Crutchfield has a unique blend of human capital and organizational insight, people skills and tactical know-how that combine for delivery of exceptional personal coaching, training program design & delivery, and business consultation. Callahan is a Subject Matter Expert in Organizational Leadership, Diversity & Inclusion, Talent and Organizational Development. For over 20 years. Dr. Callahan has helped thousands of people achieve higher levels of success in the areas of human resource management, leadership, presentation skills, time management, goal setting, technical skills, communication skills, change management and more. 

Date: Thursday, 10/7/21, 1 session
Time: 9am-12pm
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis

Course Description:

When do you negotiate? Always! Negotiation is an underutilized, yet critical business skill that lies dormant within most organizations. Many employees, including management, are uncomfortable with negotiation and may be unaware of how that is impacting their own job performance, as well as the overall performance of their organizations. 

Who Should Attend?

This session prepares attendees to hone their personal negotiating style and skills, as well as identify and defend against the negotiating techniques that may be used against them by suppliers, customers and co-workers.

About the Instructor:

Rich Weissman is an experienced supply chain management practitioner and educator. He works with businesses to build scalable and sustainable supply chain strategies. His focus includes strategic sourcing, sales and operations planning, process improvement, and sales and customer service management. Weissman teaches operations and supply chain management, strategy and policy, entrepreneurship, and managerial economics at the graduate and undergraduate levels, and writes and speaks extensively on issues impacting the global supply chain. He has more than twenty-five years of hands-on experience in procurement and supply chain management for Boston area manufacturing and service companies. He is past president of the Purchasing Management Association of Boston (ISM-GB) and the recipient of the Harry J. Graham Memorial Award, the highest honor bestowed by the Association. Weissman earned an MS in Management from Lesley University and a BA in Economics from Rutgers University.

Date: Thursday, 10/14/21-10/21/21, 2 sessions
Time: 9am-1pm
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis

Course Description:

This workshop shows you the principles and practices of moving from being just a service provider to becoming a trusted advisor and a highly valued business partner. Learn proven skills for navigating critical conversations aligned with client business goals and maintaining positive communication with a consultative mindset. 

Program Objectives:

• Navigate critical conversations for mutual benefit
• Know the process for gaining trusted advisor status
• Craft compelling messages that inspire and influence
• Recognize personality types to adapt your communication style

Who Should Attend?

This program is designed for those who wish to move from a one-and-done service and sales mindset, to one which creates returning business through relationship building and commitment to your client and customer needs.

About the Instructor:

Dianne Klayman has over 25 years’ experience in leadership and organizational development assessing departmental needs; designing and delivering various programs in both the public and private sectors. 

Dianne holds a BA in Education from the University of Massachusetts as well as a MSW from Boston College School of Social Work; certifications as a Myers-Briggs Type Instrument, Leadership 2000 and Situational Leadership Instructor; and in addition, Dianne is a Mass certified meditator and continued to advance her training in this area by attending Harvard University’s Program on Negotiation.

Date: Thursday, 10/14/21, 1 session
Time: 4:30-6pm
Format: Remote/Virtual streaming via Zoom

Course Description:

Working remotely has its advantages such as no commute time.  However, managing your time can be challenging.  In this session you will gain best practices from an instructor who has been working remotely for nearly 20 years such as how to limit distractions, creating healthy work and life boundaries, and how to communicate your workload effectively to others on your team and your manager.

Who Should Attend:

This program is for anyone who is working remotely from a home or temporary office space.

About the Instructor:

After receiving her Marketing degree from Babson College and working for large organizations such as Starbucks Coffee Company and Toyota, Jen Vondenbrink learned two keys to a healthy organization are how they communicate internally and the ability to navigate change.  

Today she blends her Fortune 500 experience with her entrepreneurial knowledge to foster leader, manager, and employee growth through innovative training programs focused on the critical behavioral change needed for organizations to grow.  Jen has been integrating these concepts into her work as a Corporate Instructor for the Center for Corporate and Professional Education at Cape Cod Community College since 2014.

For her efforts, she was recognized by the Commonwealth of Massachusetts for her ongoing commitment to educating the business community.  In addition to corporate training, Jen speaks to local and national audiences on the importance of communication in today’s workplace and social media marketing.  Jen is also the co-author of In Search of Customers.

Date: Tuesday and Thursday, 10/19/21-10/21/21, 2 sessions
Time: 9-10:30 am
Format: Remote/Virtual streaming via Zoom

Course Description:

Leaders who employ strategic thinking are better able to meet the needs of their organizations. In this program, participants will learn the progression from an operations mindset to a strategic one and how to implement a strategic plan. Participants will explore the link between the leadership mindset and the organizational culture. When aligned, the leader creates more buy-in, motivates both their managers and their front-line employees, and leverages teams and individuals in order to increase the profitability and efficiency of the organization.

Who Should Attend?

This program is for leaders and small business owners who are ready to shift to a strategic mindset resulting in increased success within their organization.

About the Instructor:

Rich Weissman is an experienced supply chain management practitioner and educator. He works with businesses to build scalable and sustainable supply chain strategies. His focus includes strategic sourcing, sales and operations planning, process improvement, and sales and customer service management. Weissman teaches operations and supply chain management, strategy and policy, entrepreneurship, and managerial economics at the graduate and undergraduate levels, and writes and speaks extensively on issues impacting the global supply chain. He has more than twenty-five years of hands-on experience in procurement and supply chain management for Boston area manufacturing and service companies. He is past president of the Purchasing Management Association of Boston (ISM-GB) and the recipient of the Harry J. Graham Memorial Award, the highest honor bestowed by the Association. Weissman earned an MS in Management from Lesley University and a BA in Economics from Rutgers University.

Date: Tuesday, 10/19/21
Time: 1-5pm
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis

Course Description:

How to Run Effective Meetings is designed to maximize the efficiency and productivity of participant’s meetings by understanding the 7 reasons meetings fail and learning how to manage them.

Course Objectives:

• Identify the top 7 reasons meetings fail
• Learn how to set an effective meeting agenda
• Select the “right” participants
• Determine the best meeting time & locations
• Delegate meeting roles and responsibilities
• Learn ways to conduct and structure the meeting

Who Should Attend? 

If your goal is to run engaging, productive and outcome driven meetings, this program is for you!

About the Instructor:

Dianne Klayman has over 25 years’ experience in leadership and organizational development assessing departmental needs; designing and delivering various programs in both the public and private sectors. 

Dianne holds a BA in Education from the University of Massachusetts as well as a MSW from Boston College School of Social Work; certifications as a Myers-Briggs Type Instrument, Leadership 2000 and Situational Leadership Instructor; and in addition, Dianne is a Mass certified meditator and continued to advance her training in this area by attending Harvard University’s Program on Negotiation.

Date: Friday, 10/22/2021, 1 session
Time: 11am-1pm
Format: Livestream via Zoom

Course Description:

Do you work with a negative person, a cyclical person, a whiner, or an antagonist? These are just a few examples of unacceptable employee behavior. Often times this behavior also leads to performance problems. This course focuses on tackling unacceptable employee behavior as it relates to performance problems with ease and finesse. Additional learning points will include:

• Identifying unacceptable employee behavior
• Identifying performance problems
• Proven intervention techniques
• Traditional and innovative discipline

Who Should Attend?

This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals. Attend this course as part of the bundle program for a well-rounded learning experience and a plethora of information to set a foundation for success. 

About the Instructor:

For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies.

Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.

Date: Thursday, 10/28/21, 1 session
Time: 9am-3:30pm, with a :30 minute lunch break
Format: In person
Location: Hyannis Center, 540 Main Street, Hyannis

Course Description:

“You never seem to have enough time, yet you have all the time there is. The problem is not a shortage of time, but how you choose to use that time.” (anon)

Time  management  and  stress  management are two key components to succeeding in life. Creating a system to identify, evaluate, and eliminate distractors and stressors will lead to a more productive and efficient life, inside and outside of work. In this course, you will learn how to earn more time and be less stressed by identifying time wasters, and creating solutions to overcome them.

Who Should Attend?

If you are a procrastinator or an over-thinker; if you feel unorganized or are easily distracted, then this program is for you! Come learn every day tips and tricks to avoid interruptions, meet your goals and lose the stress while taking back control of your time and productivity!

About the Instructor:

Dianne Klayman has over 25 years’ experience in leadership and organizational development assessing departmental needs; designing and delivering various programs in both the public and private sectors. 

Dianne holds a BA in Education from the University of Massachusetts as well as a MSW from Boston College School of Social Work; certifications as a Myers-Briggs Type Instrument, Leadership 2000 and Situational Leadership Instructor; and in addition, Dianne is a Mass certified meditator and continued to advance her training in this area by attending Harvard University’s Program on Negotiation.