Employee engagement is key to the success of every business model. Companies with highly engaged employees tend to experience reduced absenteeism, improved employee retention, increased profits, elevated customer satisfaction, and even higher safety scores. Participants will learn:

• What it means to create a culture of engagement
• Engagement strategies for all generations
• Ways to measure engagement
• Ways to foster a community spirit

This course is offered in a remote learning capacity. Zoom link and instructions will be provided prior to the session. 

Employer Grant Funds Available!* If you would like to find out if your employer is eligible to send their employees at no-cost (highly likely), contact Danielle Dupuis, Program Coordinator, at ddupuis@capecod.edu prior to registering for this program. 

Managing teams in today's workplace has drastically changed. Our Management Academy Program will help you to enhance your communication skills, set expectations, and provide you with the tools to manage your time effectively. 

This 24-hour intensive eight-session program is designed to inspire and teach managers to create an increasingly positive and productive work environment by developing as individuals as well as shifting the overall culture in four core areas: 1) Management Essentials, 2) Communication Styles, 3) Optimizing Performance and 4) Results-Focused Leadership.

The Management Academy Program will focus on the following core topics:

• Understand the basic principles of collaborative management and learn to leverage tools to increase collaboration in problem solving, meetings and internal and external communication.
• Learn how to implement and conduct a structured interview process, how to structure behaviorally based questions around important skills, and assess and create an action plan for new employees added to your team.
• Learn an effective performance management model, understand how both reinforcing and changing behavior feedback shorten the performance management timeframe, and brainstorm reward and recognition tools.
• Understand cultural differences and how they can impact employee communication and interactions, understand where micro inequities can occur, and develop a plan to create openness and awareness for yourself, coworkers, and your teams.
• Review time management principles and apply effective tools, learn basic project management techniques, learn to identify barriers to productive workflow, understand mindfulness techniques to relieve stress, and apply time management tools to your teams.

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the start of the course. 

*Please see our other grant-funded course offerings:

https://capecodcc.coursestorm.com/category/grant-funded-employer-programs

Upcoming Sessions (grant-funded for eligible employers!):

• Senior Leadership Strategies in Today's Workplace
• Improving Small Business Operations
• Step by Step Social Media Marketing
• Customer-First Service and Sales Academy

These skills not only top the list of what’s important for success in the 21st century workplace (and beyond), they’re an expectation! During this highly interactive program, you’ll learn how to apply state-of-the-art innovative and critical thinking strategies to envision exciting new products, deliver better existing products or services, change a business model, and tackle stubborn problems to adapt and grow in the marketplace. And it begins by cultivating certain thinking dispositions (attitudes toward thinking) that are essential to catalyzing these processes! Together, we'll take “a different view” on to how turn workplace challenges into innovative and critical thinking opportunities and have fun doing it too!

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided in advance of the first session. 

The critical distinction between intellectualizing and theorizing racism and privilege versus changing from the heart with heart-directed action is the focus of this impactful training. How can I impact the needed changes to end systemic racism? This 8-hour intensive 2-session program is designed to challenge you personally and professionally to be part of the needed changes to end the racial divide and other disparate treatment based on differences. This session offers key tools and an approach that is simple yet straightforward. A long-term commitment and real effort to drive positive organizational change require an awareness, heart change, and application for long-term sustainment of the change!

This 2-session course is offered in a remote learning capacity. Zoom guidance and instructions will be provided in advance of the first session. 

Employer Grant Funds Available! If you would like to find out if your employer is eligible to send their employees at no-cost (highly likely), contact Danielle Dupuis, Program Coordinator, at ddupuis@capecod.edu prior to registering for this program. 

Managing teams in today's workplace has drastically changed. Our Management Academy Program will help you to enhance your communication skills, set expectations, and provide you with the tools to manage your time effectively. 

This 24-hour intensive eight-session program is designed to inspire and teach managers to create an increasingly positive and productive work environment by developing as individuals as well as shifting the overall culture in four core areas: 1) Management Essentials, 2) Communication Styles, 3) Optimizing Performance and 4) Results-Focused Leadership.

The Management Academy will focus on the following core topics:

• Understand the basic principles of collaborative management and learn to leverage tools to increase collaboration in problem solving, meetings and internal and external communication.
• Learn how to implement and conduct a structured interview process, how to structure behaviorally based questions around important skills, and assess and create an action plan for new employees added to your team.
• Learn an effective performance management model, understand how both reinforcing and changing behavior feedback shorten the performance management timeframe, and brainstorm reward and recognition tools.
• Understand cultural differences and how they can impact employee communication and interactions, understand where micro inequities can occur, and develop a plan to create openness and awareness for yourself, coworkers, and your teams.
• Review time management principles and apply effective tools, learn basic project management techniques, learn to identify barriers to productive workflow, understand mindfulness techniques to relieve stress, and apply time management tools to your teams.

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the start of the course. 

Employer Grant Funds Available! If you would like to find out if your employer is eligible to send their employees at no-cost (highly likely), contact Danielle Dupuis, Program Coordinator, at ddupuis@capecod.edu prior to registering for this program. 

Today's complex business environment calls for a new approach to leadership. Although traditional roles are still woven into the way people work, leaders must now think as a visionary, coach and catalyst. 

This 24-hour intensive eight-session program will provide leaders and executives with the practical skills needed to enhance their leadership style and provide participants with insights into their own problem solving, decision making, conflict resolution, teamwork, and communication skills.

The Senior Leadership Program will focus on the following core topics:

• Define strategic leadership mindset and its benefits and difficulties, understand the difference between an operational and strategic mindset, and understand your own organization’s culture, identifying gaps and learning strategies to narrow those gaps.
• Understand the stages of change and transition using the William Bridges and Fischer models, learn the different types of plans required to implement change, and apply the change and planning models to a current or upcoming change in your organization.
• Review the four DISC styles and how they affect communication, learn the differences in generational mindsets and the impact on communication, and apply DISC and generational mindsets to practical situations.
• Understand the importance of negotiation and conflict management, learn the steps of effective negotiation, and learn how to develop negotiation and conflict management skills in your staff.
• Learn how an engaged multigenerational workforce affects your attraction and retention strategy, learn the succession planning process, and apply attraction and succession planning strategies to your organization.

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the start of the course. 

Employer Grant Funds Available! If you would like to find out if your employer is eligible to send their employees at no-cost (highly likely), contact Danielle Dupuis, Program Coordinator, at ddupuis@capecod.edu prior to registering for this program. 

This 24-hour intensive eight-session program will train employees, particularly those in customer-service and sales related roles within the organization, highlighting best practices to show why service is so important in today’s business environment. Participants will learn why sales and service are interconnected, bringing all program concepts together, which will allow employees to assist with building action plans for their teams.

Customer-First Service and Sales Academy will focus on the following core topics:

• Understanding the psychology of buying and why people buy to set the stage for customer-first service and sales including the role of trust and the process individuals go through when making a purchase decision
• Shaping customer expectations including the stages of the customer experience, and the importance of empathy, respect, and timeliness to the customer experience
• Providing extraordinary service in the digital age, including how the blended customer experience impacts current and future sales
• Learning to handle situations that negatively impact the customer experience, whether through sales or service, and how to become more proactive rather than reactive around handling customer complaints and negative reviews
• Translating online customers into in-person sales, as well as the customer-first approach and the vital connection between both online and in-person sales

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the start of the course.

Employer Grant Funds Available! If you would like to find out if your employer is eligible to send their employees at no-cost (highly likely), contact Danielle Dupuis, Program Coordinator, at ddupuis@capecod.edu prior to registering for this program. 

Managing teams in today's workplace has drastically changed. Our Management Academy Program will help you to enhance your communication skills, set expectations, and provide you with the tools to manage your time effectively. 

This 24-hour intensive eight-session program is designed to inspire and teach managers to create an increasingly positive and productive work environment by developing as individuals as well as shifting the overall culture in four core areas: 1) Management Essentials, 2) Communication Styles, 3) Optimizing Performance and 4) Results-Focused Leadership.

The Management Academy will focus on the following core topics:

• Understand the basic principles of collaborative management and learn to leverage tools to increase collaboration in problem solving, meetings and internal and external communication.
• Learn how to implement and conduct a structured interview process, how to structure behaviorally based questions around important skills, and assess and create an action plan for new employees added to your team.
• Learn an effective performance management model, understand how both reinforcing and changing behavior feedback shorten the performance management timeframe, and brainstorm reward and recognition tools.
• Understand cultural differences and how they can impact employee communication and interactions, understand where micro inequities can occur, and develop a plan to create openness and awareness for yourself, coworkers, and your teams.
• Review time management principles and apply effective tools, learn basic project management techniques, learn to identify barriers to productive workflow, understand mindfulness techniques to relieve stress, and apply time management tools to your teams.

This course is offered in a remote learning capacity. Zoom guidance and instructions will be provided prior to the start of the course.