We encounter difficult people in various places – at work, at the grocery store, at school, everywhere. At times, we are difficult ourselves. When difficult behavior arises, performance, morale, and relationships are negatively impacted. This course will give you the proper tools to deal with difficult people effectively. Additional learning points will include:

• Understand what makes people difficult
• Identify and examine your role in the behavior
• Build better relationships

Who Should Attend?
This course is an excellent introduction or refresher for supervisors/managers, executives, owners, and HR professionals.  

About the Instructor:
For over 10 years, Monet Viens has been helping a wide variety of businesses with their HR and employee needs. As an adaptable and innovative HR professional, she has a keen ability to translate visions and strategies into actionable goals, strengthen processes, and increase efficiencies. 

Monet’s favorite aspect of human resources is training and development. Having been an HR department of 1 for her entire career, she enjoys coaching, mentoring, and guiding other professionals through the tricky waters of HR so they don’t have to learn the hard way. Monet’s initiatives extend beyond HR, as she also provides training and development in topics such as communication, supervisor skills, management, leadership, and much more. Monet currently teaches per-diem at Cape Cod Community College and Bristol Community College. She has also been a keynote speaker for NEHRA, SCORE, and the One SouthCoast Chamber.

Course Format: 
This course is offered via Zoom. 

Questions?
Contact Elaine Brown at ebrown@capecod.edu or 508-375-5017.

Learn to use pivot tables to sort and organize data and build professional-looking reports containing large amounts of data in Microsoft Excel. This learning session will also cover the benefits of protected sheets and how to set them up and use them properly. Finally, we will cover spreadsheet best practices including tips and tricks to help you stay organized, like format painter, text wrapping, auto filling cells, and more! 

There will be time for questions after the hour presentation.

Class Format: 
Class is offered using Zoom.

Questions? 
Contact Elaine Brown at ebrown@capecod.edu or 508-375-5017.

Date: Thursday, December 11, 2025, from 12 noon - 4:00pm

A training in suicide alertness skills to help people ask about suicide directly, connect others to life-saving resources and keep them safe until those resources take over. Industry Certificate will be awarded upon completion of session.

Class Format: 4 hours (in person)

Location: Cape Cod Community College

The Cape and Islands Suicide Prevention Coalition has partnered with Cape Cod Community College and Cape & Island District Attorney's Office  to offer QPR, safeTALK, Mental Health First Aid, Sudden Death Postvention, and ASIST training programs that provide our communities with the necessary information and tools to raise awareness, educate, and increase action to reduce suicides.

Questions: Contact Val Duffy, Administrative Asst. at vduffy@capecod.edu or 508-375-5018

Behavior-Based Safety (BBS) is essentially a behavioral intervention aiming to provide employees with effective feedback, reinforcement, and recognition of hazards. These hazards are not uncommon and can be found in many settings. 

This program helps improve safety conditions in the workplace and the recognition of other hazards present both in the workplace and potentially a home. The program is meant to educate and increase situational awareness of the employees based on hazard observations and unsafe behavioral observations. 

Training will cover:

• The importance of creating a team that will initiate the BBS program.        
• Listing behaviors that are deemed unsafe.         
• Understanding and recognizing common but not well know hazards or potential hazards        
• The importance of creating a BBS and hazard recognition checklist.        
• Determine a system that can account for hazards both in the workplace and for remote or traveling employees and the environments they may encounter.        
• Teaching and conducting behavioral observations in a workplace but also teaching what may constitute hazards in other settings remote from a fixed work environment.         
• How to provide appropriate feedback depending on the behavior of the employees or how to address hazards once found in all settings.        
• Use the data gathered from observing employees and make necessary changes.        
• Using basic recognition techniques and mitigation skills to address and resolve common hazards        
• Creating a system to report hazards both in and out of a normal work environment.        
• Encourage employees to set achievable goals for both behavior based corrections and hazard corrections in all workplace environments

Course format:
This course is offered in-person.

Questions?
Contact Elaine Brown, Program Coordinator at ebrown@capecod.edu or 508-375-5017.

Are you ready to make a difference and step into a meaningful healthcare role? Join us for a free Information Session to learn about our CNA/HHA Certificate Program at Cape Cod Community College. 

What you will learn:

• Program structure: hybrid format (Zoom + hands-on lab + clinical placement). 
• Skills you’ll gain: vital signs, infection control, communication, patient care, ethical responsibilities.
• Career pathways: hospitals, nursing homes, rehab centers, home health agencies — plus a strong foundation for further health science education at Cape Cod Community College.
• Admission requirements: age 18+, valid photo ID, CORI/SORI background check, immunizations/health insurance.
• Program schedule & flexible options (day/evening/weekend) to fit your life. 

Why attend?

• Ask your questions live: instructor will be on hand to walk you through the program and next steps.
• Find out how you can begin quickly and gain credentials employers are looking for.
• Explore how this certificate fits into your long-term goals in healthcare or allied fields.
• Learn about support for English language learners and bridge options. 

Questions?
Contact: Martina Groves-Williams, Lead CNA Instructor/Coordinator, 774-330-4013 or email mgroveswilliams@capecod.edu. 

We look forward to helping you take the first step toward an impactful and rewarding healthcare career!

Join us to learn more about our 40-Hour Real Estate Salesperson Exam Prep Course starting on January 6, 2026, and meet our instructor, Dave Harris. Find out more about available scholarships as well! 

Massachusetts requires 40 hours of pre-license training prior to the real estate salesperson exam. Our course prepares students for the license exam. It is approved by the MA Board of Registration for fulfilling its licensing requirements. 

Course Format:
In-person at the Cape Cod Community College, Hyannis Center. 

Questions?
Contact Elaine Brown, Program Coordinator, at ebrown@capecod.edu or 508-375-5017. 

**This program is open for registration**

Although it shows as 'Add to Wait List', we are actively taking registrations. To enroll, please add yourself to the waitlist and we will reach out to you, or register by calling 508.375.5013. You can also reach us by email at workforce@capecod.edu.  

This introductory 24-hour (actual hours may vary depending on number of students) fiber optic technician course is designed for anyone interested in becoming a Certified Fiber Optic Technician. This Fiber Optic Training combines theory and 85% hands-on activities to prepare the student to take the CFOT (Certified Fiber Optic Technician) test that is sanctioned by the FOA (Fiber Optic Association) and given and graded the final class day.

This course also introduces the student to industry standards governing FTTD (Fiber To The Desk), FTTH (Fiber To The Home), and Distribution Cabling. Students will learn how to identify fiber types, recognize various connectors used in fiber installation; and install, terminate, splice, and properly test installed fiber cable to existing standards. This program explores the history and future of fiber optics and fiber optics capabilities, and basic testing and troubleshooting. Anyone interested in becoming a Certified Fiber Optic Technician should attend this class.

Note: 

1. This program runs Monday & Tuesday, 8am - 5pm, and Wednesday, 8am - 12pm.
2. The student must pass both the written and hands-on exams to successfully pass this course.

Certified Fiber Optics Programs are offered in partnership with BDI Datalynk. 

Course Format
In-person (on campus) at the Cape Cod Community College, Hyannis Center location, 540 Main St., Hyannis. 

*Waitlist Status - Seats are available! Please call 508-375-5013 with questions.

The 40-Hour Real Estate Salesperson Exam Prep Course is open to anyone who wishes to sit for the Massachusetts Real Estate Salesperson Exam.

Massachusetts requires 40 hours of pre-license training prior to the real estate salesperson exam. This course will prepare students for the license exam. It is approved by the MA Board of Registration for fulfilling its licensing requirements. 

Scholarships Available! With support from the Cotton Center for Real Estate Studies, we are able to offer a $400 scholarship based on student need. The scholarship reduces the cost per student to $99.

Course Format:
In-person at the Cape Cod Community College, Hyannis Center. 

Questions?
Contact Elaine Brown, Program Coordinator, at ebrown@capecod.edu or 508-375-5017.